Store closures
We do banking differently, and believe that all our customers deserve a great experience when banking with us. This is why our stores are important to us, and we pride ourselves on being the first new high-street bank in over 100 years.
We’re a community bank that puts our customers at the heart of everything that we do. Our colleagues go above and beyond to offer exceptional service, and we’ve introduced new products to meet the needs of more of our customers. We value the relationships with local residents and businesses that our stores enable us to create.
We are committed to becoming the UK’s best community bank and to having stores in major towns and cities across England and Wales. In 2020-21 we opened stores in seven new locations – and our Leicester store started welcoming customers in February 2022.
We sometimes need to make tough decisions, to be certain that we are investing in the right services and right locations to continue to meet the needs of our customers and communities. Sometimes, near to stores that are less well used, there are alternative stores that are convenient for more of our customers.
2022 store closures
Impact assessments
We fully support and follow the Access to Banking Standard, which is designed to ensure that customers impacted by a store closure are adequately supported.
Information about our store closures, plus the help and support available, is included in our impact assessments below.
Here to help
If you want to check your balance, manage payments or view a statement you may find it easier to do this online. If you haven’t yet set up Online Banking, it only takes a few minutes to register.
Looking for help with your money, including what to do and how to contact us if you’re struggling? Please call us on 0203 402 8969, pop in to any store, or read more on our dealing with debt page.
Frequently asked questions
Which stores have you closed?
We have closed three stores: Earl’s Court, Milton Keynes (Midsummer Place) and Windsor.
When did they close?
The 3 stores closed at 12pm (midday) on 17 June 2022.
Are you likely to be closing any other stores in the future?
Our stores are a huge part of Metro Bank and really important to our culture and brand. We are committed to becoming the UK’s best community bank, growing our presence in major towns and cities across England and Wales, and giving our customers a great banking experience. Like any good retailer we regularly review our stores, to ensure we continue to invest in the right locations and open stores in areas where we see most potential.
Is Metro Bank in trouble?
Not at all. We are progressing with our turnaround plan which we set out in February 2020.
Why did the three stores close?
Windsor had consistently been one of our quietest stores, due to its location away from main residential areas. The nearby Slough and Staines stores, with overlapping catchment areas, are busier.
Milton Keynes Midsummer: We had another store in Oakgrove in Milton Keynes and our research showed we could serve the needs of the community with one store. A lease break at the Midsummer store allowed us to focus on Oakgrove, with its free parking and good transport links.
Earl’s Court: Its location on the busy A4, chosen to publicise the launch of Metro Bank, was too far away from retail areas and pedestrian routes so Earl’s Court had consistently been one of our quietest stores.
For further information about store closures, and to read through our detailed report on why we’ve made this decision and who may be affected, go to our store locator page.
Did any of my account details change?
Your sort code and account number have stayed the same, and you can continue using your debit and credit cards as normal.
Can I use another store?
All of our stores offer the same services and facilities, and colleagues in any of our stores will be happy to help you.
What else can I do if it is difficult for me to get to another store?
If you haven’t already registered for Online Banking or the Metro Bank App, we can help you get started. You can reach us on 0345 08 08 500.
Alternatively, register for Online Banking on our website.
What happened to my Safe Deposit Box if I didn’t collect the contents before the store closed?
We contacted all our customers who had a Safe Deposit Box at one of the three stores before they closed. When the store closed, any remaining Safe Deposit Boxes were drilled into and the contents secured in long-term storage.
If you haven’t collected your Safety Deposit Box from one of our closed stores, please contact us on 0203 402 8969 for information on where your contents are and how to retrieve them.