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The first half of 2020 in summary

During the first half of 2020, we’ve launched exciting new products, opened stores in brand new communities and continued to focus on giving our customers a brilliant banking experience. To give you a better idea of what we’ve been doing, we’ve put together a short video:

And, here’s a breakdown of our first half in numbers:

We hit the ground running

We opened six new stores across the UK, including ones in Cardiff, Sheffield and Liverpool.

We checked the piggy bank

Our deposits grew by 8% in the first half of the year to £15.6 billion in total.

We’re at the top spot

We’re #1 for online, mobile and store service.*

We lent a hand during tough times…

To support our customers, we’ve paid out more than £1 billion through Government loan schemes to date^.

…and navigated our way through them, too

Our underlying loss before tax was £183.4 million, primarily due to the impact of Covid-19.

We said hello

We now serve more than 2.1 million customer accounts – it’s great to have you all with us.


  • We’ve opened six new stores – in Wolverhampton, Hammersmith, Liverpool, Sheffield and two in Cardiff. In total we now have 77 stores across England and Wales.
  • We built a new lending platform from scratch to deliver Bounce Back Loans and support our SME customers impacted by coronavirus.
  • We’ve enhanced our digital offering and continued to develop innovative solutions to make banking easier for our SME customers, including: automatic account sweeping; Direct Debit origination in partnership with Bottomline Technologies; and in-app receipt management technology in partnership with Sensibill.
  • We’re proud to be rated #1 for online, mobile and store service.*
  • We celebrated our 10th birthday in July. We were the first new bank to open on the high street in more than 100 years, and in that time we’ve brought banking back to local communities.

What’s next?

Our ambition to become the UK’s best community bank has never been more important, and we’re going to build on the progress we’ve made in the second half of the year.

We’re the bank that puts people first, and our plans for the rest of 2020 are centred on how we can continue to improve our services for our customers, as well as welcoming new ones who join us. There’s plenty on our to-do list, and we have great ideas that we believe will make banking even better – watch this space.

*Independent CMA survey carried out in Great Britain by Ipsos MORI between Jan 2019 & Dec 2019 – Services in branches & online and mobile banking services. Results at

^Metro Bank H1 2020 financial results published on 5 August 2020

Publication: 5 August 2020