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Q3 in numbers

Here’s a rundown of our second half of the year so far

We’ve checked the piggy bank

Our deposits for the last quarter total £528 million.

We’ve lent a hand

To help our customers get to where they want to be, we’ve paid out a net total of £14.9 billion in personal and business loans.

We’ve hit the ground running

Our Manchester and Liverpool stores will open at the end of this year.

You made our day

We’re #1 for personal current accounts and #2 for business current accounts.*

We’ve crunched the numbers

Our underlying loss before tax was £2.2 million.

We’ve said hello

106,000 new customers have opened accounts – it’s great to have you all with us.

*These results are from an independent survey carried out between July 2018 and June 2019.  The personal current account survey was carried out by Ipsos MORI and the business current account survey was carried out by BVA BDRC.


Over 106,000 new customers have joined us, bringing our total customer accounts to 1.9 million.

In the latest CMA service quality survey, we’re kept our #1 spot for overall quality of service for personal current account customers and #2 for business current account customers. We were also awarded five stars by Moneyfacts for our personal current account and credit card services.

We’ve made good progress on our Capability and Innovation Fund commitments. Firstly, we’ve launched Business Insights – our in-app money management tool designed to help our business customers keep track of their cash flow and stay on top of their accounts. We’ve also teamed up with a trio of fintech and SME platforms, Funding Options, Conance and DueDil, to improve our business banking offering.

What’s next?

Our new stores in Manchester and Liverpool will open their doors at the end of this year – we can’t wait to bring our award-winning customer service and great range of products to these cities.

MCash, our time-saving mobile cash pick-up and drop-off service, is set to be up and running very soon.