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Telephone Business Managers

Thank you for showing an interest in our Telephone Business Management Team.

Are you thinking of applying for one of our products and services but unable to visit a Metro Bank store? Not to worry, the Telephone Business Managers can support with the following:


We are experiencing high levels of customer requests related to CBILS (Coronavirus Business Interruption Lending Scheme). The Telephone Business Managers are supporting our existing customers in a number of ways. If you are unable to speak with your Local Business Manager or Relationship Manager, please call our Telephone Business Managers on 0203 402 8054. Alternatively, you can raise a request using the online form.

What we do

  • We will develop a thorough understanding of your business needs to discover whether we can offer you the Metro Bank products and services.
  • We work with business Owners/Directors to gather relevant information and ID&V documents so that our Account Opening Team can on-board you.
  • We provide relationship management to businesses who opened their account via our remote channels.
  • We provide guidance to customers who have begun their Metro Bank journey but require a better understanding of ‘What is needed to open a business account’.

What do you need?

In order to open a Business Account we need to gather some important information to make sure that your account is opened promptly and safely. The information we ask you to provide can help protect you against identity theft and fraud. You may be asked to provide different types of information depending on your personal circumstances and the type of Business.

Personal identification

Operators will need to be identified individually. Beneficial Owners and Company Officials who are not Account Operators, they will also need to be individually identified.

For more information on what is required to open an account remotely you can review the following link; What You Need to Open an Account Remotely

If you would like to know more you can contact our team using the following mailbox: