BOUNCE BACK LOAN REPAYMENTS

It’s a flexible repayment plan introduced by the UK Government, which allows you to:

• ask to extend your loan term from six to ten years
• reduce your monthly payments for six months by switching to ‘interest only’
• take a payment holiday for up to six months.

We’ll explain your Pay As You Grow options when we send you your repayment schedule – you’ll then be able to make your choice by logging into your account.

You can find out more about Pay As You Grow from the British Business Bank.

• The BBLS is a government-backed guarantee scheme, which allowed businesses affected by Covid-19 to borrow money in certain circumstances. The scheme is now closed to new applications. The guarantee provides us with a full guarantee, should you fail to repay the loan following a demand by us. The provision by the UK Government of this support does not imply any endorsement or warranty of us from the Secretary of State for Business, Energy and Industrial Strategy or the UK Government.
• The Bounce Back Loan Scheme is not subject to the usual consumer protections that apply to business lending, and as such will not have the benefit of the protection and remedies that would otherwise be available under the Financial Services and Markets Act 2000 or the Consumer Credit Act 1974.

We always try to give the best possible service. If, however, you want to make a formal complaint to us, you can find more information on our feedback page.

We are expected to do the following in respect of your Bounce Back Loan:

• We will monitor your repayment record during the life of your loan and take action to help you where there are signs of actual or possible repayment difficulties 
• If we identify you as vulnerable, or we have reason to believe you may be vulnerable, we will make appropriate adjustments to ensure your circumstances are accommodated throughout the duration of your loan
• If you default under the loan, we will give you a reasonable period to remedy any breach and will not treat the default as an event of default if it is remedied by you within this period
• We will not require you to pay any fees of any description (including on default) or any default interest, (except if the loan is not repaid when due, in which case we may continue to charge interest at 2.5% per annum until such time as it is repaid). 
• We will provide information in a way which is clear, fair and not misleading. 

We will also provide you with the following information in relation to your Bounce Back Loan during its term:

• Timely, clear and adequate information that will help you to understand that, if you fail to make payments under your loan, the amount missed, what can be done to remedy, in what timescales, and the impact (if any) on future repayments
• If you default, we will give you information about any proposed action we may take in respect of the loan, prior to taking such action
• Regular information about the loan (at least on an annual basis) in the form of a statement setting out details of the payment transactions on the loan during the period since such information was provided (or the date the loan was advanced to you, if no such information has been provided previously) and amounts outstanding under your loan
• Information on options available to you for help and assistance, including sources of free independent advice. 

The above is for your information only.

Just click ‘Forgotten password’ on your account log in screen and enter your email address. You’ll then receive an email to reset your password.

That’s great news. To pay off your loan, you need to log into your Bounce Back Loan account, select ‘Repay early’ and follow the instructions to ‘Pay off loan’.

It can take up to three working days to process your payment, so please make sure you have enough money in your account during this time.