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We’ll aim to get back to you within 24 hours, if not sooner.

Is it urgent? Give us a ring on 0345 08 08 500 – lines are open 24/7.  Business customers can call 0345 08 08 508 to reach the Business specialist team between 8am and 6.30pm, Monday to Friday.

We care about keeping your sensitive information safe, so if your question is about one of the following topics, please log in to online banking to send us a secure message, contact us by phone, or pop in to a store for help instead:

- Balance enquiries

- Opening or closing an account

- Making, recalling or asking a question about a payment

- Changing your details

- Help with logging in to online banking

Want to say well done? Great! The easiest way to give us a pat on the back is via Twitter. Tweet us @metrobank_help 

Send us a message


Information collected will be only used solely for the purposes of providing background information when contacting you to arrange an appointment or discuss requirements. Metro Bank PLC will not keep your details, unless you undertake our services.