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Is there a fee for taking out a loan?

There’s no arrangement fee, but you will pay interest on the loan. There is also no early repayment fee. 

Our products

Ways to bank

Online

Metro Bank 24/7. Check balances, make payments, see transactions and open new accounts any time - all with internet banking.

Mobile

Control your money on the move with our mobile banking app. Check balances, move money, make payments and more wherever you are.

In store

We’re doing everything we can to keep our stores open, but we’ve had to make some changes to our opening times. For the full list of stores and hours, check here.

By phone

Talk to a real person in our always-open UK contact centre, 24 hours a day, 7 days a week, 365 days a year.

More useful phone numbers

Lost and stolen cards

Lost and stolen cards

Call 0345 08 08 500 to report your card lost or stolen.

Opening hours:

  • 24 hours a day, 7 days a week, 365 days a year

Card security, card fraud and card disputes

Card security, card fraud and card disputes

Call 0345 08 08 509 if you are worried about fraud on your debit, credit or cash card or your card has been blocked. Opening hours: 24 hours a day, 7 days a week, 365 days a year.

If you want to query or dispute an unrecognised card transaction, call 0345 08 08 509. Opening hours: 8am to 8pm, 7 days a week, 365 days a year.

Account security and fraud

Account security and fraud

Call 0345 08 08 500 if you are worried about the security of your Metro Bank account or if you are suspicious of fraudulent activity on your account.

Opening hours:

  • 24 hours a day, 7 days a week, 365 days a year

Switching your account

Switching your account

Want to switch your personal or business current account to Metro Bank? Call us on 0345 08 08 500.

We can also help with switches that are in progress. For this, call 0345 08 08 501.

Opening hours:

  • Monday to Friday: 9am to 5.30pm

Mortgages

Mortgages

Existing customers: For questions about your existing Metro Bank mortgage, call 0345 319 1200.

Opening hours:

  • Monday to Friday: 8.30am to 6pm

New mortgage applications: If you have a question about a new mortgage application, call 0203 427 1435.

Opening hours:

  • Monday to Friday: 9am to 5.30pm

Mortgage Brokers: For enquiries on new and existing applications, please call us on 0203 427 1019.

Opening hours:

  • Monday to Wednesday, 9am to 5:30pm
  • Thursdays, 9:30am to 5:30pm
  • Fridays, 9am to 5:30pm
  • Saturdays & Sundays, closed

Savings

Savings

For help with our savings products, including ISAs, call us on 0345 0808 500. Amaze Direct would be your first point of contact and they are available 24/7.

Arrears

Arrears

If you want to discuss arrears on your Metro Bank Current Account, Cash Account, Personal Loan, Business Start Account, Business Bank Account, Small Business, Commercial or Community Account, or if you have a question about a collection letter you have received, call 0345 241 3075

Opening hours:

  • Monday to Thursday: 8am to 8pm
  • Friday: 8am to 5.30pm
  • Saturday: 9am to 5.30pm

St James's Place products

St James's Place products

If you have a question about a Metro Bank/St James's Place product, including intergenerational mortgages, call 0203 402 8970.

Opening hours:

  • Monday to Friday: 9am to 5.30pm

Face to face

We’re doing everything we can to keep our stores open, but we’ve had to make some changes to our opening times. For the full list of stores and hours, check here.

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On Twitter

Have you had a great moment in-store with one of our colleagues? We’d love to hear about it!

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Seen something fishy?

If you’ve been sent an email which looks suspicious, don’t reply to it. It might be fraudulent. Forward it to us and we’ll investigate. 

Make a complaint

We take our outstanding customer service very seriously. If you’re not happy about something, we need to know. Tell us what went wrong:

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Write to us

Prefer pen and paper? Send us a letter to the following address:

Metro Bank, One Southampton Row, London, WC1B 5HA.

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