Metro Bank 24/7. Check balances, make payments, change your details and open new accounts any time - all with Online Banking.
Control your money on the move with our mobile banking app. Check balances, move money, make payments and more wherever you are.
Talk to a real person in our our UK contact centre. We’ve temporarily changed our opening hours – click the button below to check when we're available.
Call 0345 08 08 500 to report your card lost or stolen.
Call 0345 08 08 509 if you are worried about fraud on your debit, credit or cash card or your card has been blocked. Opening hours: 24 hours a day, 7 days a week, 365 days a year.
If you want to query or dispute an unrecognised card transaction, call 0345 08 08 509. Opening hours: 8am to 8pm, 7 days a week, 365 days a year.
Call 0345 08 08 500 if you are worried about the security of your Metro Bank account or if you are suspicious of fraudulent activity on your account.
Want to switch your personal or business current account to Metro Bank? Call us on 0345 08 08 500.
We can also help with switches that are in progress. For this, call 0345 08 08 501.
Existing customers: For questions about your existing Metro Bank mortgage, call 0345 319 1200.
New mortgage applications: If you have a question about a new mortgage application, call 0203 427 1435.
Mortgage Brokers: For enquiries on new and existing applications, please call us on 0203 427 1019.
For help with our savings products, including ISAs, call us on 0345 0808 500. Amaze Direct would be your first point of contact and they are available 24/7.
If you want to discuss arrears on your Metro Bank Current Account, Cash Account, Personal Loan, Business Start Account, Business Bank Account, Small Business, Commercial or Community Account, or if you have a question about a collection letter you have received, call 0345 241 3075.
If you have a question about a Metro Bank/St James's Place product, including intergenerational mortgages, call 0203 402 8970.
Have you had a great moment in-store with one of our colleagues? We’d love to hear about it!
If you’ve been sent an email which looks suspicious, don’t reply to it. It might be fraudulent. Forward it to us and we’ll investigate.
Prefer pen and paper? Send us a letter to the following address:
Metro Bank, One Southampton Row, London, WC1B 5HA.