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Shareholder FAQs

What is Metro Bank’s registered office address?
One Southampton Row, London, WC1B 5HA.

What is Metro Bank’s registered company number?
6419578.

When does Metro Bank’s financial year end?
31 December.

Where are Metro Bank’s shares traded?
The Bank’s shares were admitted to the Premium Listing segment of the Official List of the London Stock Exchange on 10 March 2016. Further information concerning this can be found in the Prospectus.

Where can I find Metro Bank's current share price?
Share price information is shown on the Share Price and Performance page via a link to the London Stock Exchange. Please note that there is a price delay of at least 15 minutes against real time values. Other websites also show share price information directly. Share prices are often quoted alongside a unique code known as a stock exchange ticker. Metro Bank's London Stock Exchange ticker is shown on the Investor Relations' homepage.

Who are Metro Bank’s Registrars and how do I contact them?
Metro Bank’s Registrars are Equiniti Limited.
Equiniti Limited, Aspect House, Spencer Road, Lancing, West Sussex BN99 6DA.
Telephone: 0371 384 2311 (Overseas: +44 121 415 7095)
Website: www.shareview.co.uk

How can I buy or sell shares in Metro Bank?
Investors normally use a stockbroker, bank, building society or a "share shop" that offers a similar service. The commissions charged for buying and selling shares vary between the different organisations. Equiniti provide online, telephone and postal share dealing services.
Full details, including rates and charges can be found at www.shareview.co.uk.

The telephone number for their share dealing service is 03456 037 037. Lines are open Monday to Friday, 8:00am to 4:30pm for dealing, and until 6:00pm GMT for enquiries, excluding public holidays in England and Wales. You can do your share dealing online, in real time, between 8:00am and 4:30pm GMT, Monday to Friday.

Please note that Metro Bank itself does not endorse any one service for the buying and selling of its shares and you are free to buy and sell your shares through any broker. What is Stamp Duty? Stamp duty is tax that is payable whenever shares are traded. The buyer of the shares must pay the stamp duty before the shares can be registered in their name. Stamp duty is currently set at 0.5% of the value of the shares traded, rounded up to the nearest £5.00. If you use a broker to buy shares, the stamp duty will usually be added to the price automatically.

Can I view details of my Metro Bank shareholdings online?
You can view details of all your holdings for companies registered with Equiniti online through Equiniti’s Shareview Portfolio service.

This facility can be accessed at www.shareview.co.uk and it will allow you to:

  1. Add a wide range of shareholdings and investments you have including those with other registrars to monitor their value all in one place
  2. Send your proxy voting instructions in advance of company meetings
  3. Update many of your details online including your address details or dividend payment instructions 
  4. Research market news and data to help your investment decisions Buy and sell shares easily 
  5. Sign up to receive the Shareview newsletter full of useful articles and market reports Setting up an account is easy if you have not already done so, simply follow the instructions on the website.

Please note that an activation code will be posted to you once you have completed the registration process and that you will not be able to undertake any transactions within Portfolio until you have activated your account with this code.

How do I notify the Registrar of a change of address and/or change of name?
You can either update your details online through your Shareview Portfolio account (www.shareview.co.uk) or by contacting the Registrar, Equiniti, directly on 0371 384 2311*.

What do I need to do if my share certificate gets lost or damaged?
You should call the Registrar at Equiniti, on 0371 384 2311*, to inform them that you have mislaid or damaged your certificate. They will send you a letter of indemnity to sign and return to them. The indemnity provides you with cover for any loss arising from a dispute over ownership of the missing shares. An administration fee is usually charged for this service. If the value of the shareholding represented by the lost or misplaced share certificate is more than £100, the indemnity must be countersigned by a bank or insurance company, which may also charge a fee.

Alternatively Equiniti offers a countersignature service where the value of the shareholding is between £100 and £100,000 upon the payment of an insurance premium. A sliding scale of charges applies, depending on the value of the lost certificate to reflect the greater risk to the insurer.

Please check to ensure that the certificate has been lost before informing Equiniti in order to avoid incurring any fees (as outlined above). To request an indemnity please contact Equiniti advising them of your full name, address, the company in which you hold shares, the certificate number and amount of any share certificate(s) still in your possession.

When and where is the next AGM of the Bank to be held?
The next AGM will be in 2016. Notification of the exact date is sent in advance to all shareholders listed on the Register of Members and will be published on our website.

What happens at the AGM of the Bank?
The notice calling the meeting will invite you to attend and vote on important matters such as the election of directors and auditors. Shareholders have the opportunity to hear about Metro Bank’s performance and prospects for the future, and ask questions about the Bank and its activities.

What if I can’t attend the AGM in person?
You can still participate in the meeting by appointing someone to attend and vote on your behalf – this person is known as your ‘proxy’. Your proxy can be the chairman of the meeting, or any other person you choose. You can instruct your proxy to cast your vote according to your specific instructions, or at his or her discretion. You can appoint a proxy by completing and returning the form that will be sent to you before the meeting (the Proxy Voting Form). If you have received a paper form but wish to appoint a proxy electronically, the voting website address will be printed on the form. If you have received an email rather than a paper form it will contain a link to the voting website.

Do you publish the number of proxy votes received in relation to an AGM or General Meeting?
Information regarding the number of proxy votes received for and against each resolution, as well as votes withheld, will be published on our website soon after the conclusion of each meeting.

Does the Bank pay dividends?
The Bank may, by ordinary resolution, declare final dividends to be paid to shareholders. However, no dividend shall be declared, unless it has been recommended by the Directors and does not exceed the amount recommended by the Directors. The Directors may also pay interim dividends in amounts and on dates and periods as they think fit. Any decision to declare and pay dividends in the future will be made at the discretion of the Board and with the approval of regulators and will depend on, among other things, Metro Bank’s financial position, general economic conditions and other factors the Directors deem significant from time to time. As a growth company, the Bank does not intend to pay a dividend in the near term.
*Lines are open Monday to Friday 8.30am to 5.30pm; excluding public holidays in England and Wales.