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Mortgage direct debit reinstatement form

What is a mortgage direct debit?

A mortgage direct debit is an agreement between you and Metro Bank to take your mortgage payment from your bank account monthly.

How do I apply to reinstate my mortgage direct debit?

If you cancelled your direct debit with us when we agreed a payment holiday, we can’t collect the mortgage payment from your bank account.

Complete your details on the form below and we will reinstate your direct debit to the bank account we hold for you.

If you want to change the bank account, or the date when your mortgage payments are made, you will need to call us on 0345 319 1200 and we’ll be able to help you.

Important: this form is for customers who have a Metro Bank mortgage. To set up a direct debit for any other account, please contact us on 0345 08 08 500.

Before you get started you’ll need:

  • Your mortgage account number – this starts with 40 or 41 and has eight digits, and is shown on any letters you've had from us about your mortgage
  • Details of the bank account you usually pay your mortgage from
  • Date of your next mortgage payment - you will find this on the recent letter sent to you about your payment holiday ending

If you have more than one mortgage with us, you will need to complete a separate form for each mortgage.

When you’re ready to go:

To get started, click ‘reinstate a mortgage direct debit’ at the bottom of this page.

If your next payment is due in less than 14 days, we may not be able to set up your direct debit in time to collect your next payment. You need to call us on 0345 319 1200 and we’ll be able to help you.

What happens next?

If we can reinstate your mortgage direct debit before your next payment is due, we’ll send you a confirmation letter within 10 days letting you know it’s all done.

If we need more information, we will call you.

If you have any questions, please call us on 0345 319 1200.

Reinstate a mortgage direct debit