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Coronavirus (COVID-19): Your questions answered

The government has removed remaining domestic restrictions in England. There are still steps you can take to live safely with COVID-19 and reduce the risk of catching and spreading it: get vaccinated, let fresh air in if meeting indoors, or meet outside, and consider wearing a face covering in crowded enclosed spaces.

We know many of you have been affected by the coronavirus (COVID-19) pandemic, and we’re working hard to make sure you have the support you need.

Ways to bank with us

Online Banking

  • check your balances and see your transactions
  • transfer money between your accounts, and make payments to people and organisations
  • open a savings account or apply for a loan
  • cancel and order new cards
  • if you haven’t signed up for Online Banking yet, you can sign up here.

Mobile App

  • move money between your accounts, make payments (including 35 countries outside the UK)
  • instantly block, unblock or cancel your debit and credit cards with our app and order a replacement card too
  • Insights can identify patterns, trends and upcoming payments to create personalised reports for you to see how you’re using your money.
  • receive alerts from your Metro Bank mobile banking app every time your credit or debit cards are used to make a transaction
  • if you need help getting set up on our app, read through our step-by-step digital guides.

Our contact centre

Our stores

  • Our stores are open Monday to Saturday from 8.30am to 6pm, and Sundays and bank holidays from 11am to 5pm. For the full list of stores and hours, check here.
  • If we need to make any urgent changes to our store hours, we’ll update our service status page. Please check there before making your journey. 
  • For customers who visit us in store, please follow the latest Government guidelines to protect yourselves and our colleagues.

Our mortgages team

If you're worried about making your mortgage payments, please visit our mortgage payment support page.

Banking services

Are all your banking services running, and where can I find updates?

Our service status page will give you all the up-to-date information if any of our services are running slowly.

Fraud and scams

I’m hearing a lot about an increase in fraud, where can I learn more?

Take a look at our fraud and security page for information about protecting yourself and staying safe online.

UK Government advice

What’s the latest Government advice?

You can find all the latest info and advice from the UK Government at gov.uk/coronavirus.