Skip to main content

Mortgages as individual as your most individual individuals

We get to know your most individual customers and we underwrite mortgages that are as individual as they are.
Scroll down

This website is for FCA Authorised Intermediaries only.

Mortgage intermediaries

Through our online portal, you can access our affordability calculator, submit applications, stay up to date with your ongoing cases, and switch existing mortgage deals. Need some help? All the ways you can get in touch with us are at the bottom of this page, including info about our dedicated Broker Helpdesk.

Vulnerable customers: Find out more information on how to identify and support customers that are vulnerable.

Mortgage Broker Helpdesk Opening Hours

Please note, our Broker Helpdesk will be closing at 4pm on Friday 8 December, 3pm on Tuesday 19 December and 3pm on Thursday 11 January for training purposes.

Mortgage Broker Helpdesk December & Holiday Opening Hours

Feature of the Week

Highlights from our most recent Feature of the Week include:

  • Enhanced BTL stress rates with reduced pricing across both Residential and BTL Ranges – we have made several enhancements to our buy to let offering, as well as reducing price across all Residential and Buy to Let Ranges. Read our Feature of the Week to find out more.
  • December and holiday opening hours - Read our Feature of the Week to find out when our Mortgage Broker Helpdesk will be open.

Our current processing timescales

  • Calls to Broker Helpdesk answered within 20 seconds
  • We are currently conducting due diligence checks on cases submitted on Friday 8th December. Once complete, the application will be acknowledged and moved into the underwriting queue.
  • If your application was fully packaged at acknowledgment, these applications are being underwritten from Thursday 7th December.
  • If your application was not fully packaged at acknowledgment, these applications are being underwritten from when the last document was uploaded from Thursday 7th December.

Log into the portal to check for updates and messages on your cases or call the Broker Helpdesk on 0203 427 1019 who will be happy to help.

Intermediaries Login

Log in to our mortgage portal to access our products, produce a mortgage illustration and track cases

Register for our Mortgage Portal

Register online to place business with us and get access to our mortgage portal and products

More information and tools

Mortgage Lending Criteria

View our residential and buy-to-let mortgage lending criteria

Mortgage Calculators

Find out how much your buy to let and residential customer could borrow.

Intermediary FAQs

Read up on our most frequently asked questions including how we support vulnerable customers.

Contact us

Metro Bank Broker Helpdesk

For enquiries on new and existing applications or to request a meeting with your local Business Development Manager, please call us on 0203 427 1019 and we will be happy to help you.

Helpdesk opening hours:
Monday to Wednesday & Friday, 9am to 5.30pm
Thursday, 10am to 5.30pm
Saturday & Sunday, closed

Contact your local BDM

Our Business Development Management team can answer all your questions from lending policy enquiries to specific updates on your clients' mortgage applications. Find your local Business Development Manager here.

Visit a Store

To find a store near you - with extended hours, visit the Store Locator page for details.