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No matter the reason, we're here to help

Save time by using the App

There are plenty of services available via our App for existing Metro Bank customers. Here are some of the top features that could save you time:

  • Instantly block, unblock or cancel your card if it's been lost or stolen
  • Request to replace a card
  • Create or delete future payments and make payments
  • Authorise online transactions
  • Create, amend and delete standing orders, and cancel Direct Debits
  • Make international payments in EUR or USD to EU countries or the US
  • Create beneficiaries
  • Request a reminder of your 12-digit customer number
  • Change your email address
  • View helpful insights to see how you're spending your money
  • Receive alerts every time you use your card.

Download the App now

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Help with your account

Lost and stolen cards

If a card goes missing, there’s no need to worry – instantly block, unblock or cancel your debit and credit cards with the Metro Bank App and order a replacement card too.

Call 0345 08 08 500 to report your card lost or stolen.

Opening hours: 24 hours a day, 7 days a week, 365 days a year.

Card security, card fraud and card disputes

Call 0345 08 08 509 if you are worried about fraud on your debit, credit or cash card or your card has been blocked. 

Opening hours for fraud cases: 24 hours a day, 7 days a week, 365 days a year.

Opening hours for disputes: Monday to Sunday, 8am to 8pm.

To report fraud from overseas, call +44 20 3402 8312.

Account security and fraud

Call 0345 08 08 500 if you are worried about the security of your Metro Bank account or if you are suspicious of fraudulent activity on your account.

Opening hours: 24 hours a day, 7 days a week, 365 days a year.

Switching your account

Want to switch your personal or business current account to Metro Bank? Call us on 0345 08 08 500.

We can also help with switches that are in progress.

Opening hours: Monday to Friday, 8am to 4pm.


If you want to discuss arrears on your Metro Bank Current Account, Cash Account, Personal Loan, Business Start Account, Business Bank Account, Small Business, Commercial or Community Account, or if you have a question about a collection letter you have received, call 0345 241 3075.

Opening hours:

  • Monday to Thursday: 8am to 8pm
  • Friday: 8am to 5.30pm
  • Saturday: 9am to 5.30pm.
Trouble using Apple or Google Pay

If you are having difficulty using Apply Pay or Google Pay, you can use our helpful pages below:

Apple Pay

Google Pay

Should you need to contact us, our dedicated helpline is open 24 hours, 7 days a week. Call 0345 450 3255.

Help with our products


Existing customers: For questions about your existing Metro Bank mortgage, call 0345 319 1200.

If you’re concerned about making your payments or you account is in arrears, call 0345 319 1201.

Opening hours: Monday to Friday, 8.30am to 6pm


New mortgage applications: If you have a question about a new mortgage application, call 0203 427 1435.

Opening hours: Monday, Tuesday, Wednesday and Friday, 9am to 5pm; 10am to 5pm on Thursday


Existing mortgage applications: If you have a question about a mortgage application that has already been submitted and has not yet completed, please call 0203 402 8076.

Opening hours: Monday, Wednesday, Thursday and Friday, 9am to 5.30pm; 10am to 5.30pm on Tuesday


Mortgage Brokers: For enquiries on new and existing applications, please call us on 0203 427 1019.

Opening hours: Monday, Tuesday, Wednesday and Friday, 9am to 5.30pm; 10am to 5.30pm on Thursday


For help with our savings products, including ISAs, call us on 0345 0808 500. Our contact centre would be your first point of contact and they are available Monday to Friday, 9am to 6pm.

Private Banking

Private Banking customers can call 0203 402 8101.

Opening hours: 9am to 5pm, Monday to Friday.

Borrowing services

Our Borrowing Services team are available 9am to 5.30pm, Monday to Friday. Contact the team on 0345 241 3075.

St James's Place products

If you have a question about a Metro Bank/St James's Place product, including intergenerational mortgages, call 0203 402 8970.

Opening hours: Monday to Friday, 9am to 5.30pm.

Still can't find what you're looking for?

Give us a call

Personal customers
Please call 0345 0808 500

Business customers
Please call 0345 0808 508

Calling from outside the UK? Use 0044 20 3402 8312

Call charges might apply – check with your service provider

Our contact centre opening hours

You can call us anytime Monday to Friday from 9am to 6pm. We can help you quicker when we are less busy, which is usually between 2pm and 6pm.

Need extra help outside these hours?

For certain extra needs, customers can call us outside the usual opening hours. Give us a call and our colleagues will support you however they can.

Reason for calling us Additional contact centre opening hours
Trouble getting into Online Banking or the Metro Bank App, or extra support with day-to-day banking

Monday to Friday from 8am to 9am, and from 6pm to 8pm

Saturday, Sunday and Bank Holidays from 8am to 8pm

Emergencies, reporting fraud or scams, and blocking and reporting a lost or stolen card Day or night, 24 hours a day, 7 days a week

Other ways of getting in touch

Send a letter

Received a suspicious-looking email?

Make a complaint

Face to face

Come on in for a friendly face and a quick answer – plus all the usual payment services. Don't forget to check your local store's opening hours before visiting us.

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Have you had a great moment in-store with one of our colleagues? We’d love to hear about it!

Extra support for our customers

Did you know that we can offer extra support to make banking easier for you?

See more information below on some of the ways we can provide you with extra support if you need assistance with your day-to-day banking. You can also find more helpful information on our page dedicated to providing extra support for our customers.

Specialist Support team

Our Specialist Support team are available 9am to 5.30pm, Monday to Friday. Call the team on 0345 4503 256.

Support preferences for our customers

We know some of our customers may need additional support to continue with their day-to-day banking. By telling us your support preferences, we can add a note to your profile and make banking easier for you.

Contacting us using British Sign Language

InterpretersLive! enable those who communicate via British Sign Language (BSL) to bank with us more easily - available on demand 7 days a week between 8am to 12am. 

Managing the cost of living

We’ve put together some practical advice to help you manage your finances, save money, and make a plan to pay off any debts during the current 'cost-of-living crisis'.

Financial abuse

Everyone has the right to be in control of their own finances. If you think you might be a victim of financial abuse, and are being forced to depend on someone else financially, we can offer support and help you take back control of your money.


It can be very difficult when someone dies and we do our best to make sure dealing with us is easy and straightforward. There are a lot of official documents involved that can be complicated to complete, so we have a specialist bereavement team and a guide to help you with the paperwork and administration.

Bereavement services

Customers can also call our dedicated helpline on 0203 8244 815.

Opening hours: 9am to 5pm, Monday to Friday.

Third-party access

If you need help using your bank account, or are helping someone else with their finances – for whatever reason – there are a few different options. You can add someone to your Metro Bank accounts, so they can help you manage your finances. For information on the ways to set up third-party access to your accounts, or if you need to help someone with their finances, we have put together a guide on the available options.

Accessibility and disability support

We want to make Metro Bank as accessible as possible for all our customers and colleagues, and are constantly working on ways to improve. We believe that people come first, and that everyone deserves a great experience – whether it’s face to face, over the phone, online or on our Mobile App. Find out some of the ways we can support you with your banking needs.

Contacting us using British Sign Language

InterpretersLive! enable those who communicate via British Sign Language (BSL) to bank with us more easily - available on demand 7 days a week between 8am to 12am. 

How to use InterpretersLive!

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Prefer pen and paper? Send us a letter to the following address: Metro Bank, One Southampton Row, London, WC1B 5HA.