Get someone to help you with your banking
Need help using your bank account?
Giving a friend or family member third-party access could be a good idea.
If you need help using your bank account, or are helping someone else with their finances – for whatever reason – there are a few different options. Read all about them below and decide what is best for you. Please give us a call on 0345 08 08 500 or visit a store to discuss your options or if you need any additional support. If you are not able to visit a store in person, please call us on the number above and find out how we can help you.
We understand that you might be facing difficulties, so we will always try our best to support you, and make this as easy as possible. We’ve also included links to some other useful websites for more help and information at the bottom of the page.
Here are three quick, easy ways to add someone to your Metro Bank accounts, so they can help you manage your finances.
You can give friends or family members access to your bank account to pay bills and withdraw money on your behalf, with a short-term third-party mandate. You can choose what level of access to give to each nominee. They will not be able to do certain things, like arrange an overdraft or close the account.
Download more about third-party mandates:
If you add additional account holders, they’ll have exactly the same access and control over the account as you.
If you add an additional card holder to your credit card, they’ll get a card and can spend on your account like you do.
If the person you’re helping is able to make their own decisions, they can apply for a power of attorney and appoint you to help them with their finances.
If the person doesn’t have the ability to make their own decisions (and doesn’t already have a lasting power of attorney registered), you’ll need to apply to the Court of Protection in order to be appointed as their ‘deputy’.
A lasting power of attorney can be set up before the account owner loses the ability to make decisions for themselves.
A power of attorney (POA) is a legal document that gives you (the ‘attorney’) the authority to make decisions on someone else’s behalf (the ‘donor’). What you can and can’t do may depend on the account holder’s ability to make their own decisions.
There are different types of power of attorney, and you can set up more than one.
This covers decisions about the account holder’s financial affairs. It’s typically used to cover for a temporary period such as a hospital stay or holiday, or if they’re finding it hard to get to a store and want you to act for them.
An ordinary power of attorney is only valid while the account holder has the mental capacity to make their own decisions.
If the account holder wants to set up an ordinary power of attorney they should contact their local Citizen’s Advice or get advice from a solicitor, as there’s a standard form of wording that must be used.
Enduring power of attorneys were replaced by lasting power of attorneys (LPAs) in October 2007. However, if the account holder made and signed an enduring power of attorney before 1 October 2007, it may still be valid. An enduring power of attorney covers decisions about the account owner’s property and financial affairs, and it comes into effect if they lose mental capacity, or if they would like you to act on their behalf.
This is typically used to give someone chosen by the account owner the legal authority to make decisions for them, and comes into effect if the account owner loses mental capacity, or no longer wants to make decisions for themselves. They could set up a lasting power of attorney if they want to make sure they’re covered in the future.
A lasting power of attorney can cover decisions about the account owner’s financial affairs, health, or care.
For us to accept the account owner’s authority for you to act as their attorney, the power of attorney must be one that covers property and financial affairs.
A lasting power of attorney for financial affairs can be used to cover things such as investing money, paying bills, buying and selling property, paying a mortgage and arranging repairs to property.
Once appointed, you can start making decisions while the account owner still has mental capacity, as long as:
Otherwise, you can only start making decisions when the account owner no longer has mental capacity.
The account owner can restrict the types of decisions you can make, or let you make all decisions on their behalf.
A lasting power of attorney is completed by contacting the Office of the Public Guardian to request the relevant forms. These can be downloaded or filled in online.
Please note a lasting power of attorney must be registered with the Office of the Public Guardian, and there is a fee to pay for this.
The Court of Protection (CoP) makes decisions on financial or welfare matters for people who can no longer do this for themselves due to mental incapacity, and have no power of attorney in place. The Court of Protection can appoint someone as a ‘deputy’ to make decisions on someone’s behalf, and you can apply to the CoP for a court order to be appointed as a deputy.
There are several reasons people may lack mental capacity – for example, they may have:
The process of applying to become someone’s deputy can take a while, as the court has to make sure they’re safeguarding people who can no longer manage or look after their own affairs.
An account owner can appoint someone to receive their Department for Work and Pensions (DWP) state benefits on their behalf, with a joint account that you both have full access to, including a debit card and Online Banking.
Adding an additional card holder, a joint account holder, or setting up a third-party mandate? All of the existing account holders and all the people being added to accounts will need to come into a store together.
To register as an ‘attorney’, ‘deputy’, or DWP appointee for an existing customer account, we only need the person being added to visit us. Any additional attorneys, deputies or appointees can visit a store separately – but account access will only be set up once everyone being added has visited us.
And for any new customers setting up an account who need third-party assistance and want to register an ‘attorney’, ‘deputy’ or DWP appointee, the account holder(s) and all the people being added to accounts will need to come into a store together.
If you are not able to visit a store in person, please get in touch on 0345 08 08 500 and find out how we can help you.
The UK’s largest charity for older people.
UK care and research charity for people with dementia and their carers.
Trade association for the UK banking and financial services sector.
UK charity supporting carers with the challenges of their role.
Independent organisation providing confidential information and advice for people with legal, debt, consumer, housing and other problems in the UK.
Charity providing a whole range of specialist care services that help support older people.
UK charity helping people to thrive through understanding, protecting, and sustaining their mental health.
Mental health charity offering information and advice to people with mental health problems.
Government body for UK and Wales, overseeing the activities of deputies, attorneys and guardians (who protect and manage financial affairs for others).
Government body for Scotland overseeing the activities of deputies, attorneys and guardians (who protect and manage financial affairs for others).
UK charity working to prevent stroke, and to support those affected by stroke.