We have sold a portion of our residential mortgages to NatWest so that we can invest in other areas
of lending such as commercial, corporate and SME lending as well as specialist mortgages. This
helps us meet the needs of our customers and assists us with growing the bank in the future.
Not at all. The announcement has no impact on Metro Bank customers – it is business as usual for
day-to-day banking.
Your other Metro Bank products remain unaffected, and our relationship will continue. Everything is
business as usual for our day-to-day banking and we can reassure you that you can continue to bank
with us in the exactly same way.
Completion of the sale is expected in H2 2024 and customers will transfer in H2 2025, with all timings
subject to change.
We will write to customers who have a mortgage included in the sale before the transfer takes
place. At the moment nothing changes and you do not need to take any action. Our focus is on
continuity of services throughout the transition.
Between now and the transfer there will be no change. Your mortgage will continue to be managed
by us, in the same way as all of our mortgages. They will have the same terms and conditions, rate,
and mortgage term as they do now.
Your Direct Debit will remain in place with no changes.
If your mortgage is part of the sale, we will be in contact before your mortgage is transferred, to let
you know what will happen.
We will continue to take mortgage payments and nothing will change with your Direct Debits.
We will be in contact before your mortgage is transferred, and will let you know about any changes.
Nothing has changed. You can contact us in the normal way.
No, your offer is not affected and remains the same.
I have had my mortgage offer with you accepted, am I affected?
• No, your offer is not affected and remains the same.
Absolutely not. The announcement has no impact on Metro Bank customers – it is business as
usual for day-to-day banking.
Our previous experience of selling a portion of our residential mortgage book to [NatWest] was a
positive one and we wanted a respected mortgage provider with a strong track-record in customer
service, ensuring continuity of services for mortgage customers.
No changes are being made to our customers’ terms and conditions, including their initial interest
rate. Customers will be able to remortgage to another provider at the end of their initial interest rate
period or are able to contact us if they wish to redeem early in line with their current terms and
conditions. An Early Repayment Charge may apply - please contact our Mortgage Servicing Team so
we are able to assist.
You should call our Mortgage Admin Team on 0345 319 1201.
Our opening hours are 8:30am to 6pm Monday to Friday.