Credit card

If you’re a new customer, or you’ve opened a Current Account with us online, we’ll need to see certain documents that prove your identity when you come in store to apply for a Credit Card.

• Valid UK/EEA/Swiss Passport
• Current UK Full or Provisional photo card driving licence
• Valid EU member state National ID photo card
• Valid firearms certificate or shotgun licence
• Valid Passport/EU national ID card means in date, undamaged and machine readable. Unfortunately, we can’t accept handwritten passports or ID cards. We can only accept original documents, not photocopies. In some cases we may not be able to accept a national ID, you can call us to find out before coming to store if you’re not sure.

Non-photographic identity
If you don’t have photographic ID, we’ll need to see the original documents, not photocopies, of your paper ID. You’ll also need to bring two proofs of address:

• Valid older style UK driving licence (no photo)
• HMRC documentation (PAYE Coding Notice/Tax Notification/Self-Assessment/Statement of Account/NI contributions bill) issued in the last three months or valid for the current tax year. We can’t accept P45 or P60 forms
• Notification letter from Benefits Agency/Local Authority confirming your right to benefits (Department for Work and Pensions including Jobcentre Plus, Benefits Agency or Veterans Agency), dated within the last year.

We’ll also need to check your address – it’s always useful to have two document types handy just in case.

Your documents must show your current address and a unique reference number – for example, the DVLA number on your driving license or account number on your utility bill. We can only accept original documents, not photocopies or print-outs.

• Current UK Full or Provisional photo card driving licence
• Current old-style UK driving licence (no photo)
• Council Tax bill (valid for the current financial year)
• Utility bill (gas, electricity or water), landline phone, Sky or cable TV bill, dated within the last three months.
• HMRC documentation (PAYE Coding Notice/Tax Notification/Self-Assessment/Statement of Account/NI contributions bill) valid for the current tax year issued by Job Centre Plus in the last three months. We can’t accept P45 or P60 forms
• Notification letter from a benefits agency or local authority confirming your right to benefits (Department for Works and Pensions, Jobcentre Plus, Benefits Agency or Veterans Agency), dated within the last year
• Current Tenancy Agreement from a local council or a recognised letting agency
• Bank, building society, credit union or credit card statement, dated within the last three months
• Mortgage statement from a recognised lender, dated within the last year
• Current life assurance or insurance policy, that’s outside of cancellation period
• Car insurance certificate for the current year, and outside of the cancellation period – we can’t accept cover notes

We also need to see documents which prove the income you’ve told us you earn. You can bring in an original document, or send them by post and we’ll return them to you.

If you post them, please print and complete this form, and send it with the documents to: Customer Care Team, Metro Bank, One Southampton Row, London WC1B 5HA. We recommend using recorded delivery.

For PAYE employees:

• Latest three months' payslips
• Latest three months’ bank statements showing receipt of your salary. Print-outs can only be accepted if they’ve been verified by the bank.

For self-employed individuals or contractors:

• P60 from the most recent tax year
• Latest HMRC Tax Return (SA302)
• Formal letter from your employer verifying income and contract length
• Latest three months’ statements where a regular and specific income can be identified
• We’ll need proof of any other income you receive, like pensions, trust fund income or regular benefits. Suitable documents include annual statements or tax assessments.