Many people are struggling with their finances right now — interest rates and fuel prices are rising, and the cost of food and other everyday essentials is going up too. We understand that, like many others, you might be worried about making your mortgage payments.
If you require immediate assistance, please contact us using one of the contact methods below or email us at firstname.lastname@example.org with your contact details and we will respond within the next 7 days.
Metro Bank are signatories to the Government’s Mortgage Charter, which is designed to help customers who are up to date on their mortgage payments but are worried about the impact of higher rates.
The sooner you contact us, the quicker we can discuss the options available to you. Your home may be at risk if you don’t keep up your mortgage repayments. Please get in touch as soon as possible in one of the ways below if you’re concerned about making your payments as we may be able to help you. You don’t have to wait until you’ve missed a payment.
It’s always a good idea to get independent advice on your finances as a whole, which we aren’t able to give. We can help you find the right organisation to support you, so that you get as much help as possible.
At the bottom of this page there’s a list of organisations that offer help with mortgage payment issues. You might also find our managing the cost of living page helpful.
When we receive your income and expenditure form we will call you back within 7 days to discuss how we can help you. Please call our team on 0345 319 1201* if you need any help with the form.
*Call charges might apply — check with your service provider.
Anything you tell us about your situation is treated as confidential. We don’t share personal information with other lenders or credit reference agencies.
We are required to tell credit reference agencies if you have missed a payment, but if we can come to a payment arrangement with you we will also tell them about this.
Whether you need temporary support to get back on your feet or a long-term change, there are options we can look at with you — such as agreeing reduced payments for a period of time. What we can agree will depend on your individual situation, and we will consider any proposal you make.
Our priority is to reach an arrangement with you, and any legal action is only considered when we have explored all other possibilities.
We’ve put together some helpful advice on budgeting, boosting your credit score, avoiding fraud and scams and a number of other ways to navigate the current cost of living crisis.
Free and impartial money advice set up by the UK Government, which offers help with debt management and budget planning.
Scotland's money charity, which provides free and confidential guidance on financial wellbeing and dealing with debt.
A free service with links to charities, offering help with debt solutions, money management and more.