Metro Bank has created dedicated online hubs both to support brokers who may be working with a vulnerable client, and customers going through a period of vulnerability themselves.
The Bank has launched a dedicated Vulnerable Customer page on its intermediary website to help brokers understand how to identify a vulnerable customer and a Mortgage Payment Support page for customers to visit if they are worried about their finances.
Brokers can make Metro Bank aware of a potentially vulnerable client by including this information within the application notes. Metro Bank will then call the customer directly to discuss ways they can support and manage any concerns.
Charles Morley, Director of Mortgage Distribution at Metro Bank comments:
“No-one is exempt from feeling the pressures of the cost of living, and we want to do what we can to help our customers. Metro Bank prides itself on offering high-quality service and convenience and this extends to supporting customers through periods of financial vulnerability, or identifying when they may be at risk of becoming vulnerable.”