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Coronavirus info: business and commercial customers

Supporting our customers

Who can I speak to about the impact of COVID-19 on my business?

We are supporting our business customers in a number of ways. To begin with, please get in touch with your Relationship Manager. Or, you can call our specialist business team on 0345 08 08 508 between 8am and 6.30pm, Monday to Friday.

How is Metro Bank supporting businesses during the coronavirus?
  • We’re here to support our business customers who may be impacted by coronavirus. We understand it’s a difficult time and commit to being a patient creditor for those who borrow from us.
  • For Metro Bank borrowers with a viable business, who don’t need additional finance, but require financial support with existing facilities, please contact your Local Business Manager or Relationship Manager for advice on how we may assist you.
Opening a new business account with us

We’re now taking business bank account applications from sole-director limited companies. You will need to apply online, as we can’t accept applications in store.

Applications open at 10am each day. We’re dealing with a very high volume of customers, so you may need to join a queue. When it’s your turn you will have 10 minutes to start your application.

When we reach our limit the queue will close until the next day.

Sorry but we can’t take online applications from multi-director limited companies or sole traders at the moment.

What is the Recovery Loan Scheme (RLS)?

A new debt finance programme, the Recovery Loan Scheme (RLS), was announced by the Government in the Budget on 3 March 2021. The new scheme aims to support businesses affected by Covid-19 as they recover and grow following the pandemic. RLS supports lending of up to £10m, starting at £1,000 for Invoice and Asset Finance and £25,001 for term loans and overdrafts. Further information on the scheme can be found on the British Business Bank website.

Are you offering loans through the RLS scheme?

Yes. For further information – please click here.

Other FAQs

I am an SME/business customer of Metro Bank and have loans with you. I am concerned about the impact of the Coronavirus on my ability to repay them – what should I do?

Our SME/business customers and their employees are top priorities and, following the escalation of measures taken by the UK Government on Friday, 20th March, including the enforced closure of pubs, clubs and restaurants across the UK, and the increased pressures being seen by SME businesses across all sectors, we will take whatever steps we can to support you during this time. 

Other means of support for SMEs at this difficult time include a specific helpline set up by HMRC, details of which and other help available from this source, can be found via the link below.  We strongly recommend you look at these websites as an early step.

https://www.gov.uk/government/news/tax-helpline-to-support-businesses-affected-by-coronavirus-covid-19

 Similarly, the British Business Bank and the UK Government continue to develop wider financial means of support for SMEs in difficulty, and these can be found via this link:

https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/covid-19-support-for-businesses

Naturally, we also encourage you to get in touch with your relationship manager.

Where else can I go to seek financial support for the cash flow pressures I am experiencing as a result of COVID-19?

Other means of support for SMEs at this difficult time include a specific helpline set up by HMRC, details of which and other help available from this source, can be found via the link below.  We strongly recommend you look at these websites as an early step.

https://www.gov.uk/government/news/tax-helpline-to-support-businesses-affected-by-coronavirus-covid-19

Similarly, the British Business Bank and the UK Government continue to develop wider financial means of support for SMEs in difficulty, and these can be found via this link:

https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/covid-19-support-for-businesses

Naturally, we also encourage you to get in touch with your relationship manager.

Can I still meet my Local Director in person?

We suggest that you follow the UK Government’s latest advice around social distancing, so it’s probably better to call your Local Director, rather than meet face to face.

I have a business and my workforce has been affected. How can you help?

Our focus is on supporting our existing customers, so if any of your employees need support they should check through our FAQs for ways we can help.