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Coronavirus info: business and commercial customers

Supporting our customers

Who can I speak to about the impact of COVID-19 on my business?

We are supporting our business customers in a number of ways. To begin with, please get in touch with your Relationship Manager. Or, you can call our specialist business team on 0345 08 08 508 between 8am and 6.30pm, Monday to Friday.

How is Metro Bank supporting businesses during the coronavirus?
  • We’re here to support our business customers who may be impacted by coronavirus. We understand it’s a difficult time and commit to being a patient creditor for those who borrow from us.
  • For Metro Bank borrowers with a viable business, who don’t need additional finance, but require financial support with existing facilities, please contact your Local Business Manager or Relationship Manager for advice on how we may assist you.
Opening a new business account with us
What is the Recovery Loan Scheme (RLS)?

A debt finance programme, the Recovery Loan Scheme (RLS), was announced by the Government in the Budget on 3 March 2021 and has been extended until 30 June 2022. The scheme aims to support businesses affected by Covid-19 as they recover and grow following the pandemic. RLS supports lending of up to £2m, starting at £1,000 for Invoice and Asset Finance and £25,001 for term loans and overdrafts. Further information on the scheme can be found on the British Business Bank website.

Other FAQs

Where else can I go to seek financial support for the cash flow pressures I am experiencing as a result of the pandemic?

Other means of support for SMEs at this difficult time include a specific helpline set up by HMRC, details of which and other help available from this source, can be found via the link below.  We strongly recommend you look at these websites as an early step.

https://www.gov.uk/government/news/tax-helpline-to-support-businesses-affected-by-coronavirus-covid-19

Similarly, the British Business Bank and the UK Government continue to develop wider financial means of support for SMEs in difficulty, and these can be found via this link:

https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/covid-19-support-for-businesses

Naturally, we also encourage you to get in touch with your relationship manager.

Can I still meet my Local Director in person?

We suggest that you follow the UK Government’s advice around social distancing, so it’s probably better to call your Local Director, rather than meet face to face.

I have a business and my workforce has been affected. How can you help?

Our focus is on supporting our existing customers, so if any of your employees need support they should check through our FAQs for ways we can help.