Service status
How well are our services running?
Check below for any planned maintenance and see if we are experiencing any technical issues. If you are experiencing problems logging into the Internet Banking portal, please see our support page here.
Current service status
Online Account Opening
We’re doing some planned maintenance between 01:00am and 02:30am on Sunday 7 June 2026. This means some of our services including Online account opening may not available during this time. To open an account, you can visit us in store.
If you’re a Personal customer and need to get in touch with us, call 0345 0808 500, and Business customers, call 0345 0808 508. You can call us anytime Monday to Friday from 9am to 6pm. For emergencies, reporting fraud or scams and blocking and reporting a lost or stolen card, you can call us any time, 24 hours a day, 7 days a week. Metro Bank won't charge you for your call. However, you may be charged for your call by your service provider.
Commercial Online Banking and Business Online Plus
Personal Online Banking
We’re doing some planned maintenance between 01:00am and 02:30am on Sunday 7th June 2026. This means some of our services, including Online Banking may not available during this time
Our App
We’re doing some planned maintenance between 01:00am and 02:30am on Sunday 7th June 2026. This means some of our services, including our mobile app may not available during this time.
Our Stores
Online Account Opening
Commercial Online Banking and Business Online Plus
Personal Online Banking
Business Telephone Banking
Our App
Personal Telephone Banking
Our Debit Card
Our ATMs
Receiving Money
Sending Money