Do your banking on the sofa

You can pay people you’ve already set up on your account and add new payees too.

How to do it: simply select the ‘Send money’ button next to the relevant account on your main accounts overview page.

• You can create a memorable username when logging into Online Banking instead of using your 12-digit Customer Number.
• You can also view your personal details and if you are a personal account customer, you can also edit your email and address information. Your new address has to be updated before the end of the month for it to appear in the next statement

You can also change your:

• contact preferences
• paperless statement preferences
• balance alerts

How to do it: Click ‘settings’ in the left hand navigation within Online Banking. You can make changes using ‘personal details’, ‘paperless statements’ and ‘balance alerts’ tabs.

Please note, you can’t do this for Business and Commercial accounts or on the mobile banking app.

Cancel and order new cards.

How to do it: click on the relevant account on your accounts overview, then select the ‘Account management’ tab.

You can open:

• Fixed Term Savings accounts

You can also take out:

• A Ratesetter loan
• Pet insurance

How to do it: you can see what new accounts are available to you in the left-hand navigation.

Set up start dates, frequency and end dates for regular payments.

How to do it: Click the ’Send money' button next to the relevant account on the main accounts overview page.

Looking for a particular transaction? Use the search to find it. You can see all your transactions as far back as 2015 and you can download PDFs of all your statements since you opened your account.

How to do it: Click on the relevant account on your accounts overview, then select the ‘Documents’ tab.