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Certificates of Interest

FAQs

  • I haven’t yet received notification that my certificate is available, when will this be ready?

    You will receive an email notification when your Certificate of Interest is ready, this will be on and after Monday 20th April.

  • I have received an email that my certificate is available online but I haven’t yet received my paper copy?

    If you have selected a postal preference your certificate will be sent out from the 20th April in batches so this should arrive with you soon.

  • I have received an email that my certificate is available online, where can I find this?

    Please follow these steps:

    1. Click on ‘Log in’ as normal to go to Internet Banking
    2. Select your account and click ‘View your statements & other documents’
    3. Select “Certificate of Interest” to download a copy of your certificate
  • I have received an email that my certificate is available online however I cannot access my internet banking, how do I access this?

    Please refer to your local store or visit this page to help you get back online.

  • Why haven’t I received a Certificate of Interest?

    If you have not received a Certificate of Interest, this may be because you have not had any interest paid in the 19/20 tax year. Please note – COIs are not produced for ISAs. If neither of these apply to you, please refer to your local store or call 0345 08 08 500.

  • I have a business account but have not received a Certificate of Interest, why is this?

    We do not issue certificates for business accounts. If you would like a certificate, then please refer to your local store or email Tax.Queries@metrobank.plc.uk

  • I have received my certificate however the name of the account is incorrect?

    Please refer to your local store to check the name of the account or send through a request to change. We cannot produce a new certificate however can produce a letter to confirm.

  • I haven’t received the correct amount of interest due?

    For all fixed terms, interest rates differ when interest is paid annually to monthly. For instant access accounts please check for any rate changes.