Skip to main content

Accessibility

We want to make Metro Bank accessible for all customers and colleagues and we are always working to improve this. Here’s how things stand at the moment. Customers are encouraged to give us feedback on what we can improve.

Online

Online

Where we are

Since the launch of Metro Bank’s new website launch in July 2016 we want to ensure that in future we are designing to the Web Content Accessibility Guidelines (WCAG) 2.0. Our website is designed to AA standards and we will be seeking accreditation with the Digital Accessibility Centre.


Our plan

We are starting an exciting journey to redesign all of our online services. Our aim and intention is to achieve a high standard of accessibility on all our services.


Helpful tips

All of our pages contain headings and images labelled with alternative text however if you do have issues using a computer because of a disability or impairment then we recommend you visit AbilityNet’s website.

You can find guidance about:

In store

In store

  • All our stores are accessible – but you may need someone to open the door in a few locations – we’ll be very happy to help you.
  • Every store has a hearing loop.
  • We welcome all dogs so bring your guide dogs or assistance dogs and we’ll give them water and even a doggy treat if they are allowed!

Correspondence

Correspondence

Metro Bank offer a range of different correspondence types to suit all needs. These include large print and braille statements and letters as well as audio CD communications. Please come in to your local store or call us on 0345 08 08 500 to arrange for these to be sent to you.