We’re placing a strong emphasis on relationship banking, especially within the SME and commercial sectors, as a focus for growth. What we’ve already demonstrated in the retail sector is our dedication to building meaningful long-term customer relationships. This, and the combination of local business knowledge, specialised commercial teams and suite of tailored products and services, will further enhance our direction of growth.Daniel Frumkin Chief Executive Officer
Who are we?
We’re an award-winning independent UK bank offering business, commercial, retail and private banking services. Since launching in 2010, we've been committed to doing things differently, revisiting a time when banking was a lot more human. We believe a bank should be more than just a place to store your money; it should be your financial partner for everything life brings.
Whether you’re growing your business or managing your personal finances, Metro Bank provides the support and tools you need to succeed. We pride ourselves on giving customers the choice to bank however, whenever and wherever they choose and build relationships with the customers and communities we serve. That could be through our network of stores (and growing), on the phone through our UK-based contact centres, online through our internet banking or mobile app, we offer all customers real choice. We are the relationships banking specialists.
Our brand principles
People
We believe the best banking experiences come from genuine people who truly care, all delivered with empathy, compassion and understanding.
Relationship
We believe in creating authentic and longstanding relationships with all our customers, so that we can be there through it all — challenges, celebrations, ups and downs. We’re here when you need us, every step of the way.
Simplicity
We’re here to make our customers’ lives easier, taking the stress out of banking by providing exceptional products and service, all delivered in a clear concise manner — every time
Locality
Our growing network of stores across England and Wales engages local customers with their day-to-day banking needs — business or retail — whilst contributing to regional economic initiatives. Our colleagues combine friendly and engaging face-to-face communication with local know-how.
Awards & Accolades
We’ve scooped a fair few prizes and honours since we opened our doors.
Our new look
You’ll have noticed some changes in our stores, online and in print. Our new look, changing over time, is all about relationship banking and building human connections. New photography, icons and colour schemes reflect the human face of banking — personal, engaging and trustworthy — qualities we know our customers love. Oh, and quite a few smiles too.
How to recognise a legitimate message from us
With the changes to our new look, you might be concerned that some of the communications you receive from us are not genuine. There are things to look out for to make sure a message is a genuine communication from us.
We’ll never ask you to
- direct you to a webpage that requests you provide: User ID’s, Passwords, OTP’s, PINs or other secure information
- discuss account activity or potential fraud via email
- ask you to make payments or transfers to another account.
If you are unsure about contact from us:
- Disconnect any calls, and contact us via 159 or the number on the back of your card.
Forward any suspicious emails or SMS’ to Phishing@metrobank.plc.uk
Useful information
Fraud
Fraud and Security
Stay safe from fraud. Find out more on how to report, spot and avoid scams.
Partnership
ECB Partnership
We’re the first-ever Champion of Women’s and Girls’ Cricket