Extra support for our customers

Managing the cost of living

Many people are struggling with their finances right now – we can’t avoid rising interest rates and fuel prices, and the cost of food and other everyday essentials is going up too. We’re living through a ‘cost-of-living crisis’ that will have an impact on us all. We’ve put together some practical advice to help you manage your finances, save money, and make a plan to pay off any debts.

Managing the cost of living

Avoiding fraud and scams

Many households already facing cost-of-living increases, are also being targeted by scammers. We take fraud seriously and will always do our best to protect you, but there’s also a number of ways you can help protect yourself from becoming a victim of fraud. Learn to spot suspicious emails, text messages, direct messages or phone calls and read our tips on how to avoid fraud and scams.

Avoiding fraud and scams

Financial abuse

Everyone has the right to be in control of their own finances. If you think you might be a victim of financial abuse, and are being forced to depend on someone else financially, we can offer support and help you take back control of your money.

Financial abuse

Gambling support

Gambling can affect anyone at any point in their lives, either by gambling themselves or by being impacted by someone else’s gambling. We can offer support and guidance to those who may be struggling and help people have a better relationship with gambling.

Gambling support

Support preferences for our customers

We know some of our customers may need additional support to continue with their day-to-day banking. By telling us your support preferences, we can add a note to your profile and make banking easier for you.

Support preferences for our customers

Accessibility and disability support

We want to make Metro Bank as accessible as possible for all our customers and colleagues, and are constantly working on ways to improve. We believe that people come first, and that everyone deserves a great experience – whether it’s face to face, over the phone, online or on our Mobile App. Find out some of the ways we can support you with your banking needs.

Accessibility and disability support

Third-party access

If you need help using your bank account, or are helping someone else with their finances – for whatever reason – there are a few different options. You can add someone to your Metro Bank accounts, so they can help you manage your finances. 

For information on the ways to set up third-party access to your accounts, or if you need to help someone with their finances, we have put together a guide on the available options.

Third-party access

Bereavement

It can be very difficult when someone dies and we do our best to make sure dealing with us is easy and straightforward. There are a lot of official documents involved that can be complicated to complete, so we have a specialist bereavement team and a guide to help you with the paperwork and administration.

Bereavement services

We want to help you to bank when you want, how you want and where you want.

Did you know that we can offer extra support to suit your circumstances and make banking easier? If you need support and want to tell us about it, or would like to find out about how we can help, please mention this to one of our colleagues. We can make a note of the details on your account so we’re able to provide the right help in the future.

All our colleagues are ready to help you, and they can refer to you to the right person if you need specialist advice.

• Visit any of our stores from Monday to Friday, some on Saturdays and we're closed on Sundays and Bank Holidays.
• If you can’t get to a store, give us a call on 0345 0808 500
• You can also write to us at Metro Bank, One Southampton Row, London WC1B 5HA.