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Extra support for our customers

We’re here to help

Did you know that we can offer extra support to make banking easier for you?

You might have a disability or health issues that affect your day-to-day activities, find it difficult to understand or manage money, or be going through a stressful time. Whatever your situation, let us know so we can help you.

One of the things we can do with your consent, is to make a note on your accounts about any extra support you need so you won’t have to mention it again, and we can offer you the right help in the future.

See more information below on some of the ways we can provide you with extra support and download our PDF guide to find out about some of the other assistance available. You can also download a large font version of the PDF guide.

There are also links below to a variety of useful organisations who provide specialist advice and guidance.

Money worries

Money worries

Managing the cost of living

Many people are struggling with their finances right now – we can’t avoid rising interest rates and fuel prices, and the cost of food and other everyday essentials is going up too. We’re living through a ‘cost-of-living crisis’ that will have an impact on us all. We’ve put together some practical advice to help you manage your finances, save money, and make a plan to pay off any debts.

Managing the cost of living

Avoiding fraud and scams

Many households already facing cost-of-living increases, are also being targeted by scammers. We take fraud seriously and will always do our best to protect you, but there’s also a number of ways you can help protect yourself from becoming a victim of fraud. Learn to spot suspicious emails, text messages, direct messages or phone calls and read our tips on how to avoid fraud and scams.

Avoiding fraud and scams

Financial abuse

Everyone has the right to be in control of their own finances. If you think you might be a victim of financial abuse, and are being forced to depend on someone else financially, we can offer support and help you take back control of your money.

Financial abuse

Experiencing difficulties or need extra support?

Experiencing difficulties or need extra support?

Support preferences for our customers

We know some of our customers may need additional support to continue with their day-to-day banking. By telling us your support preferences, we can add a note to your profile and make banking easier for you.

Support preferences for our customers

Accessibility and disability support

We want to make Metro Bank as accessible as possible for all our customers and colleagues, and are constantly working on ways to improve. We believe that people come first, and that everyone deserves a great experience – whether it’s face to face, over the phone, online or on our Mobile App. Find out some of the ways we can support you with your banking needs.

Accessibility and disability support

Third-party access

If you need help using your bank account, or are helping someone else with their finances – for whatever reason – there are a few different options. You can add someone to your Metro Bank accounts, so they can help you manage your finances. 

For information on the ways to set up third-party access to your accounts, or if you need to help someone with their finances, we have put together a guide on the available options.

Third-party access


It can be very difficult when someone dies and we do our best to make sure dealing with us is easy and straightforward. There are a lot of official documents involved that can be complicated to complete, so we have a specialist bereavement team and a guide to help you with the paperwork and administration.

Bereavement services

Managing your everyday banking

Managing your everyday banking

We want to help you to bank when you want, how you want and where you want.

Did you know that we can offer extra support to suit your circumstances and make banking easier? If you need support and want to tell us about it, or would like to find out about how we can help, please mention this to one of our colleagues. We can make a note of the details on your account so we’re able to provide the right help in the future.

All our colleagues are ready to help you, and they can refer to you to the right person if you need specialist advice.

  • Visit any of our stores 7 days a week, 362 days a year
  • If you can’t get to a store, give us a call on 0345 08 08 500
  • You can also write to us at Metro Bank, One Southampton Row, London WC1B 5HA.

If you’re struggling with your finances, don’t be afraid to reach out.

Come and see us

Give us a call

Specialist help with debt and money worries

Remember, if you’re worried about the cost of living and struggling to manage your finances, you’re not alone. Money worries can have an impact on mental health which can lead to anxiety and depression. Widespread price increases and financial stress are also leading to a rise in domestic abuse, and survivors are being forced to decide between living with their abusers and struggling to manage alone. Below are specialist resources to help with a wide range of issues, as well as help for all kinds of money-related problems.

We’re also here to help. If you are personally affected with any of the topics mentioned above and as a result need any additional support with your banking, please do not hesitate to contact us on 0345 08 08 500. Or visit us in store.


Free online debt advice.

Money Advice Trust

Free independent debt advice.

Government advice on different ways to pay off your debts.

Citizens Advice

Confidential information and advice about debt and money.

How to get help with domestic abuse.


Specialist services for survivors of domestic abuse.


Cruse Bereavement Support provides free care and bereavement counselling to people suffering from grief. 


Charity providing emotional support to anyone in distress or struggling to cope.


Charity helping to make digital technology accessible for everyone.


Information, advice and support for anyone affected by problem gambling.