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A better mortgage experience

Coronavirus update

The payment holiday scheme ended on 31 March 2021. Supporting our customers is still our top priority, so we may be able to help in other ways. Click here for more information, or to contact us:

  • Call our Mortgage Servicing team on 0345 319 1200. Our opening hours are 8.30am to 6pm Monday to Friday.
  • Complete this form and one of our specialists will give you a call. We aim to call within seven days.
  • Send us an email to – we will reply as soon as possible. Please provide your eight-digit mortgage account number, which starts with a 4 and can be found on any letter you have received from us about your mortgage.
  • Write to us at Mortgage Admin team, Metro Bank Plc, PO Box 1130, Uxbridge UB8 9XX

We've agreed the sale of some of our residential mortgages to NatWest

There are no immediate impacts on our existing mortgages and we are still open for business for new mortgage applications. You can find more information on the sale here.


If you’re looking to apply for a mortgage with us, our team of experts can guide you through the mortgage maze. They’ll take the time to find out more about your individual circumstances and give advice that’s tailored to you.

Already have a Metro Bank mortgage? We always reward the loyalty of our existing customers with our best deals, and offer a no-hassle approach to switching. Head to our Mortgage Rates page to see which option works best for you.

Residential mortgages

Whether it’s your first time or you’re an old hand, look no further for personalised mortgage advice.

3 Red houses graphic

Buy-to-let mortgages

Build up your property portfolio with the help of our dedicated mortgage advisors.

Already with us?

Existing customers can switch mortgage deals online.

Existing customer wanting to discuss your mortgage?

Arrange a callback

Email us

How the mortgage application process works

If you are a first-time buyer, new to Metro Bank or remortgaging, see what you need to do to make the mortgage application process as smooth as possible – and how we help make it happen.

Applying for a mortgage

How we can help

Follow our simple guide to successfully navigating the mortgage lending process. 

Buy-to-let mortgage guide

How we can help

Take the guesswork out of your buy-to-let mortgage application with our handy guide.

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How we can help

Rewards for your loyalty

Been with us a while? Enjoy stress-free switching, a personal service and lower fees. 


Protecting your money

Your eligible deposits with Metro Bank are protected by the FSCS.

Energy-saving for your home

Make green your colour scheme

Be more energy efficient with the government’s Green Deal, designed to help you make energy-saving home improvements.