For more information on how we can support you, please see our frequently asked questions
If you’re interested in the Bounce Back Loan Scheme, please click below:
We do banking differently
We believe that people come first, and that everyone deserves a great experience every step of the way – whether it’s face to face, online or on our app. Maybe that’s why we were rated #1 for our store and digital services in the latest CMA service quality survey*.
You can open your account online in minutes
…and start using it straightaway. Your new debit card will drop into your letterbox in days, or you can visit one of our stores to have it printed.
To get started, all you need are a few details, a photo ID and a camera to take a selfie – don’t forget to smile.
Have a question? Give us a call
We’ve temporarily changed our contact centre opening hours to:
- Monday to Friday 7am to 10pm
- Saturday 8am to 8pm
- Sunday 8am to 6.30pm
24/7 online and mobile banking
Our easy-to-use digital banking options let you view your statements, make payments on the go and open new accounts when it suits you.
Our stores
We encourage all customers to use our online services for your banking needs during the current lockdown. If it’s essential for you to visit one of our stores, we are still here to help with slightly different opening hours.
From Monday 18 January our stores will be open Monday to Friday from 10am to 4pm, with some stores remaining open on Saturdays. These changes are temporary and will be reviewed again on 1 March 2021.
Check our full list of stores and hours here. If you must visit us, please follow the Government guidelines on social distancing and face coverings.
Banking built for real life
From current accounts to savings and mortgages, our personal banking range is designed to cover everything you need
Same-day account opening
Open a Current Account in person or online and start using it straightaway. If you’re in a store or passing by, we’ll print your new debit card on the spot
Your pocket-sized bank
Log in to our app with your face or fingerprint, and manage your accounts with a tap. Plus, track your spending with our Insights feature
Ready for your business
From straightforward bank accounts to asset finance, we’ve got the know-how to help you. And because business isn’t always
9 to 5, we aren’t either
Find your nearest store
7-day Switch Guarantee
Switching your current account to Metro Bank is simple and hassle-free. And we guarantee to have it all done and dusted for you in 7 days.
Have you heard?
We’ve got big ideas on how to make banking better for SMEs, and our award from the BCR’s Capability and Innovation Fund is going to help us turn them into reality.
Ways to bank
Apple Pay
Add your Metro Bank card to Apple Pay, and pay securely with a tap.
Love your app at last
Mobile banking
Track your spending with our Insights feature, and manage your money on the go.
Independent service quality survey results
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1000 customers of each of the 19 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Overall service quality
Independent service quality survey results
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1200 customers of each of the 14 largest business current account providers if they would recommend their provider to other small and medium-sized enterprises (SMEs*). The results represent the view of customers who took part in the survey.
Overall service quality
*These results are from an independent survey carried out between July 2019 and June 2020. The personal current account survey was carried out by Ipsos MORI and the business current account survey was carried out by BVA BDRC.