Our Online Banking service and Mobile App may not be available between 11pm on Saturday 5 October and 9am on Sunday 6 October. We’re carrying out planned maintenance to make sure our systems are up to date and running smoothly and apologise for any inconvenience this may cause. To find out more visit our Current Service Status page.
We believe that people come first, and that everyone deserves a great experience every step of the way – whether it’s face to face, over the phone, online or on our app.
From current accounts to savings and mortgages, our personal banking range is designed to cover everything you need.
From straightforward bank accounts to asset finance, we’ve got the know-how to help you with your needs.
Our customers are at the heart of what we do, and we know how important it is for you to have peace of mind.
Your money is safe and secure, with the Financial Services Compensation Scheme2.
We’re the first new high street bank in over 100 years. Our mark was made in London, but since then we’ve set up shop all across the capital and beyond.
Come and see us in store. Please check the latest opening hours for each of our stores before you visit us.
Log in to our app with your face or fingerprint, and manage your accounts with a tap. Plus, track your spending with our Insights feature.
We’ve partnered with the England and Wales Cricket Board (ECB) to set up a new Women’s and Girls’ Fund, to break down barriers and create more opportunities for women and girls in the sport.
If you have an enquiry relating to any of our stores, products or services, please get in touch to speak to someone in our UK-based contact centre and we’ll be happy to assist you.
Switching to us is fast and easy with the Current Account Switch Service.
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Overall service quality
See the full personal service quality survey results
Independent CMA survey carried out in Great Britain, July 2023 to June 2024 – Overall Service Quality. Results at www.ipsos-mori.com.
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1200 customers of each of the 16 largest business current account providers if they would recommend their provider to other small and medium-sized enterprises (SMEs*). The results represent the view of customers who took part in the survey.
Overall service quality
See the full business service quality survey results
Independent CMA survey carried out in Great Britain, July 2023 to June 2024 – Overall Service Quality. Results at www.bva-bdrc.com.
*SMEs include businesses, clubs, charities and societies with an annual turnover/income of up to £25m (exclusive of VAT and other turnover-related taxes).
Authorised push payment (APP) scams happen when someone is tricked into transferring
money to a fraudster’s bank account. These charts use data given to the Payment Systems Regulator by major banking groups in the UK in 2023. You can read the full report by visiting www.psr.org.uk/app-fraud-data
This chart will show the four PSPs reimbursing the highest percentage of APP scams losses plus the performance of the directed PSP publishing the chart.
This chart will show the four PSPs with the highest sending APP scams rate by value plus the performance of the directed PSP publishing the chart.
This chart will show the five non-directed PSPs within the top 20 that have the highest rates of APP scams received by value.
This chart will show the five directed PSPs within the top 20 that have the highest rates of APP scams received by value.