Independent CMA survey carried out in Great Britain by Ipsos MORI between July 2020 and June 2021 – Services in branches. Results at www.ipsos-mori.com.
We do banking differently
We believe that people come first, and that everyone deserves a great experience every step of the way – whether it’s face to face, over the phone, online or on our app.
Banking accounts
From current accounts to savings and mortgages, our personal banking range is designed to cover everything you need.
Personal borrowing
Whether you need a little extra top-up or a bigger boost to buy something special, we have an option that can help.
Business bank accounts
From straightforward bank accounts to asset finance, we’ve got the know-how to help you with your needs.
Insurance
Our customers are at the heart of what we do, and we know how important it is for you to have peace of mind.
Why Metro Bank?
People-people banking
We’re the first new high street bank in over 100 years. Our mark was made in London, but since then we’ve set up shop all across the capital and beyond.
Open early 'til late
Our stores are open early 'til late, meaning you can pop in when it suits you. We’re working hard to keep our store hours running smoothly, but some have temporarily changed due to covid-related colleague absences.
Your pocket-sized bank
Log in to our app with your face or fingerprint, and manage your accounts with a tap. Plus, track your spending with our Insights feature.
Come and see us
Pop in to find out what we can do for you.
Give us a call
If you have an enquiry relating to any of our stores, products or services, please get in touch to speak to someone in our UK-based contact centre and we’ll be happy to assist you.
Our service quality
Independent service quality survey results
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Overall service quality
Independent service quality survey results | Business
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1200 customers of each of the 14 largest business current account providers if they would recommend their provider to other small and medium-sized enterprises (SMEs*). The results represent the view of customers who took part in the survey.
Overall service quality
Independent CMA survey carried out in Great Britain by Ipsos MORI between July 2020 and June 2021 – Services in branches. Results at www.ipsos-mori.com
Independent CMA survey carried out in Great Britain by BVA BDRC between July 2020 and June – Services in branches. Results at www.bva-bdrc.com