For more information on how we can support you, please see our frequently asked questions
If you’re interested in the Bounce Back Loan Scheme, please click below:
We do banking differently
We believe that people come first, and that everyone deserves a great experience every step of the way – whether it’s face to face, online or on our app. Maybe that’s why we were rated #1 for our store and digital services in the latest CMA service quality survey*.
You can open your account online in minutes
…and start using it straightaway. Your new debit card will drop into your letterbox in days, or you can visit one of our stores to have it printed.
To get started, all you need are a few details, a photo ID and a camera to take a selfie – don’t forget to smile.
Please only call us if you have an urgent question
We’ve temporarily changed our contact centre opening hours to:
- Monday to Friday 8am to 8pm
- Saturday and Sunday 10am to 6.30pm
24/7 online and mobile banking
Our easy-to-use digital banking options let you view your statements, make payments on the go and open new accounts when it suits you.
Our stores
We’re doing everything we can to keep our stores open, but we’ve had to make some changes to our opening times. From 1 July, the majority of our stores are opening seven days a week – Monday to Saturday from 9am to 5pm, and Sunday 11am to 5pm. A select number of our Central London locations (Tottenham Court Road, Earls Court, Piccadilly, Cheapside and Moorgate) are opening five days a week – Monday to Friday, 9am to 5pm – and staying closed on weekends for now. For the full list of stores and hours, check here.
Banking built for real life
From current accounts to savings and mortgages, our personal banking range is designed to cover everything you need
Same-day account opening
Open a Current Account in person or online and start using it straightaway. If you’re in a store or passing by, we’ll print your new debit card on the spot
Your pocket-sized bank
Log in to our app with your face or fingerprint, and manage your accounts with a tap. Plus, track your spending with our Insights feature
Ready for your business
From straightforward bank accounts to asset finance, we’ve got the know-how to help you. And because business isn’t always
9 to 5, we aren’t either
Find your nearest store
7-day Switch Guarantee
Switching your current account to Metro Bank is simple and hassle-free. And we guarantee to have it all done and dusted for you in 7 days.
Have you heard?
We’ve got big ideas on how to make banking better for SMEs, and our award from the BCR’s Capability and Innovation Fund is going to help us turn them into reality.
Ways to bank
Apple Pay
Add your Metro Bank card to Apple Pay, and pay securely with a tap.
Love your app at last
Mobile banking
Track your spending with our Insights feature, and manage your money on the go.
Independent service quality survey results
As part of a regulatory requirement, an independent survey was conducted to ask approximately 865 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Overall service quality
Independent service quality survey results
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,200 customers of each of the 14 largest business current account providersif they would recommend their provider to other small and medium-sized enterprises (SMEs*). The results represent the view of customers who took part in the survey.
Overall service quality
*These results are from an independent survey carried out between January 2019 and December 2019. The personal current account survey was carried out by Ipsos MORI and the business current account survey was carried out by BVA BDRC.