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We’re doing some planned maintenance

We’ll be carrying out planned maintenance on metrobankonline.co.uk from midnight until 2am on Tuesday 5 July, to make sure our systems are up to date. You may not be able to use our website during this time.

Our App and Online Banking will be available as usual. We apologise for any inconvenience caused, and will have the website up and running again as soon as possible.

We do banking differently

We believe that people come first, and that everyone deserves a great experience every step of the way – whether it’s face to face, over the phone, online or on our app.

Banking accounts

From current accounts to savings and mortgages, our personal banking range is designed to cover everything you need.

Personal borrowing

Whether you need a little extra top-up or a bigger boost to buy something special, we have an option that can help.

Business bank accounts

From straightforward bank accounts to asset finance, we’ve got the know-how to help you with your needs.

Insurance

Our customers are at the heart of what we do, and we know how important it is for you to have peace of mind.

Why Metro Bank?

People-people banking

We’re the first new high street bank in over 100 years. Our mark was made in London, but since then we’ve set up shop all across the capital and beyond.

Our store opening hours

Our stores are open early 'til late, meaning you can pop in when it suits you best.

Your pocket-sized bank

Log in to our app with your face or fingerprint, and manage your accounts with a tap. Plus, track your spending with our Insights feature.

Come and see us

Pop in to find out what we can do for you.

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Give us a call

If you have an enquiry relating to any of our stores, products or services, please get in touch to speak to someone in our UK-based contact centre and we’ll be happy to assist you.

Get in touch

Our service quality

Independent service quality survey results | Personal

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Overall service quality 

See the full personal service quality survey results

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,200 customers of each of the 14 largest business current account providers if they would recommend their provider to other small and medium-sized enterprises (SMEs*). The results represent the view of customers who took part in the survey.

Overall service quality

Independent CMA survey carried out in Great Britain by BVA BDRC between January 2021 and December 2021. Results at www.bva-bdrc.com.

See the full business service quality survey results

Independent CMA survey carried out in Great Britain by Ipsos MORI between January 2021 and December 2021. Results at www.ipsos-mori.com

Independent CMA survey carried out in Great Britain by BVA BDRC between January 2021 and December 2021. Results at www.bva-bdrc.com

*SMEs include businesses, clubs, charities and societies with an annual turnover/income of up to £25m (exclusive of VAT and other turnover-related taxes).

See the rest of the CMA results