We believe that people come first, and that everyone deserves a great experience every step of the way – whether it’s face to face, over the phone, online or on our app.
From current accounts to savings and mortgages, our personal banking range is designed to cover everything you need.
From straightforward bank accounts to asset finance, we’ve got the know-how to help you with your needs.
Our customers are at the heart of what we do, and we know how important it is for you to have peace of mind.
We’re the first new high street bank in over 100 years. Our mark was made in London, but since then we’ve set up shop all across the capital and beyond.
We have slightly different opening hours this festive season, and our stores will be closed on Christmas Day and New Year’s Day.
Log in to our app with your face or fingerprint, and manage your accounts with a tap. Plus, track your spending with our Insights feature.
We’ve partnered with the England and Wales Cricket Board (ECB) to set up a new Women’s and Girls’ Fund, to break down barriers and create more opportunities for women and girls in the sport.
If you have an enquiry relating to any of our stores, products or services, please get in touch to speak to someone in our UK-based contact centre and we’ll be happy to assist you.
Switching to us is fast and easy with the Current Account Switch Service.
Team up with our Credit Card which has no annual fee, and you can get up to 56 days interest-free. Terms and conditions apply.
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1000 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.Overall service qualitySee the full personal service quality survey results
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1200 customers of each of the 15 largest business current account providers if they would recommend their provider to other small and medium-sized enterprises (SMEs*). The results represent the view of customers who took part in the survey.Overall service qualitySee the full business service quality survey results
*Independent CMA survey carried out in Great Britain by Ipsos MORI between July 2022 and June 2023 – Services in branches and overdraft services. Results at www.ipsos-mori.com.
*Independent CMA survey carried out in Great Britain by BVA BDRC between July 2022 and June 2023 – Services in branches. Results at www.bva-bdrc.com.
Authorised push payments (APP) fraud happens when someone is tricked into transferring money to fraudster’s bank account. These charts use data given to the Payment Systems Regulator (PSR) by major banking groups in the UK in 2022. You can read the full report by visiting www.psr.org.uk/app-fraud-data.