For more information on how we can support you, please see our frequently asked questions
We do banking differently
We believe that people come first, and that everyone deserves a great experience every step of the way – whether it’s face to face, online or on our app. Maybe that’s why we were rated #1 for our store and digital services in the latest CMA service quality survey*.
You can open your account online in minutes
…and start using it straightaway. Your new debit card will drop into your letterbox in days, or you can visit one of our stores to have it printed.
To get started, all you need are a few details, a photo ID and a camera to take a selfie – don’t forget to smile.
We’re on call all day, every day
If you need to speak to us, our UK-based customer service centre is open around the clock, 365 days a year. Have a question? Give us a ring on 0345 08 08 500.
24/7 online and mobile banking
Our easy-to-use digital banking options let you view your statements, make payments on the go and open new accounts when it suits you.
Our stores
We’re making every effort to keep our stores open for customers who may need us at this time. To do this, we are changing the opening hours across our store network temporarily from 19 March 2020. See our latest opening times here.
Banking built for real life
From current accounts to savings and mortgages, our personal banking range is designed to cover everything you need
Same-day account opening
Open a Current Account in person or online and start using it straightaway. If you’re in a store or passing by, we’ll print your new debit card on the spot
Your pocket-sized bank
Log in to our app with your face or fingerprint, and manage your accounts with a tap. Plus, track your spending with our Insights feature
Ready for your business
From straightforward bank accounts to asset finance, we’ve got the know-how to help you. And because business isn’t always
9 to 5, we aren’t either
Find your nearest store
7-day Switch Guarantee
Switching your current account to Metro Bank is simple and hassle-free. And we guarantee to have it all done and dusted for you in 7 days.
Have you heard?
We’ve got big ideas on how to make banking better for SMEs, and our award from the BCR’s Capability and Innovation Fund is going to help us turn them into reality.
Ways to bank
Apple Pay
Add your Metro Bank card to Apple Pay, and pay securely with a tap.
Love your app at last
Mobile banking
Track your spending with our Insights feature, and manage your money on the go.
Independent service quality survey results
As part of a regulatory requirement, an independent survey was conducted to ask approximately 865 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Overall service quality
Independent service quality survey results
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,200 customers of each of the 14 largest business current account providersif they would recommend their provider to other small and medium-sized enterprises (SMEs*). The results represent the view of customers who took part in the survey.
Overall service quality
*These results are from an independent survey carried out between January 2019 and December 2019. The personal current account survey was carried out by Ipsos MORI and the business current account survey was carried out by BVA BDRC.