This is Relationship Banking
We believe that relationships are important and that everyone deserves a great experience throughout their financial journey. Our service is built upon human connection and real, long-standing relationships – whether it’s face to face, over the phone, online, or on our App.
Banking accounts
From current accounts to savings and mortgages, our personal banking range is designed to cover everything you need.
Business bank accounts
From straightforward bank accounts to asset finance, we’ve got the know-how to help you with your needs.
Insurance
Our customers are at the heart of what we do, and we know how important it is for you to have peace of mind.
Financial Services Compensation Scheme (FSCS)
Your money is safe and secure, with the Financial Services Compensation Scheme2.
Enjoy 25% off a Safe Deposit Box for 12 months*
In three simple steps you will be able to keep your valuables safe
- Open an account with us today
- Choose our introductory Safe Deposit Box offer
- And relax
*Eligibility criteria apply. Subject to availability. After one year the price will revert to the standard box price. Please see terms and conditions for full details. Opening a Safe Deposit Box requires you to hold a Cash Account or Personal or Business Current Account.
Metro Bank Scam Checker powered by Ask Silver*
Metro Bank is the first British bank to partner with AI scam checker Ask Silver. Help protect yourself from fraudsters with our easy-to-use Metro Bank Scam Checker.
*Subject to WhatsApp and scam checker availability. The checker may miss things. You may need to consider acting without delay, such as contacting your bank. Metro Bank won't charge you for your call or data. However, you may be charged by your service provider.
Why Metro Bank?
Relationship Banking
We’re the first new high street bank in over 100 years. Our mark was made in London, but since then we’ve set up shop all across the capital and beyond.
Our store opening hours
Come and see us in store. Please check the latest opening hours for each of our stores before you visit us.
Your pocket-sized bank
Log in to our app with your face or fingerprint, and manage your accounts with a tap. Plus, track your spending with our Insights feature.
We’re extending our Saturday store opening hours
Stores open on a Saturday are now open from 9.30am to 4pm. To find out if your local store is open on a Saturday, click below:
First-ever Champion of Women’s and Girls’ Cricket
We’ve partnered with the England and Wales Cricket Board (ECB) to set up a new Women’s and Girls’ Fund, to break down barriers and create more opportunities for women and girls in the sport.
Give us a call
If you have an enquiry relating to any of our stores, products or services, please get in touch to speak to someone in our UK-based contact centre and we’ll be happy to assist you.
Current Account Switch Guarantee
Switching to us is fast and easy with the Current Account Switch Service.
Our service quality
Independent service quality survey results | Personal
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Overall service quality
See the full personal service quality survey results
Independent CMA survey carried out in Great Britain, Jan 2024 to December 2024 – Overall Service Quality. Results at www.ipsos-mori.com.
Independent service quality survey results | Business
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1200 customers of each of the 16 largest business current account providers if they would recommend their provider to other small and medium-sized enterprises (SMEs*). The results represent the view of customers who took part in the survey.
Overall service quality
See the full business service quality survey results
Independent CMA survey carried out in Great Britain, January 2024 to December 2024 – Overall Service Quality. Results at www.bva-bdrc.com.
*SMEs include businesses, clubs, charities and societies with an annual turnover/income of up to £25m (exclusive of VAT and other turnover-related taxes).
Authorised push payment (APP) scams rankings in 2023
Authorised push payment (APP) scams happen when someone is tricked into transferring
money to a fraudster’s bank account. These charts use data given to the Payment Systems Regulator by major banking groups in the UK in 2023. You can read the full report by visiting www.psr.org.uk/app-fraud-data
Percentage of APP scams losses that directed PSPs have reimbursed (by value).
This chart will show the four PSPs reimbursing the highest percentage of APP scams losses plus the performance of the directed PSP publishing the chart.
Value of APP scams sent by directed PSPs per million pounds of transactions
This chart will show the four PSPs with the highest sending APP scams rate by value plus the performance of the directed PSP publishing the chart.
Value of APP scams received by non directed PSPs per million pounds of transactions
This chart will show the five non-directed PSPs within the top 20 that have the highest rates of APP scams received by value.
Value of APP scams received by directed PSPs per million pounds of transactions
This chart will show the five directed PSPs within the top 20 that have the highest rates of APP scams received by value.
