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What to bring when you pop in

What I need to open an account or apply for credit

Opening an account or applying for borrowing with us is easy and hassle-free – especially if you’re prepared. Having the correct documents will help make sure everything goes smoothly.

Opening a Personal Current or Savings Account

1. If you’re a UK, EEA or Swiss National 

Proof of identity:

A valid passport / EU national ID card or UK driving licence is ideal. In most cases this will be all we need. 


Proof of Address (1 or 2 depending on circumstances):

It would be useful to have two types of address verification handy in case we’re unable to verify your name and address.

2. If your nationality is outside the UK, EU, EEA or Switzerland

Proof of Identity:

Valid passport with your current visa (with at least 6 months left on it) or a Biometric Residence Permit.


Proof of Address (1 or 2 depending on circumstances):

It would be useful to have two types of address verification handy in case we’re unable to verify your name and address.

 

3. If you’re aged 15 or under

Please come into store with a parent or guardian. They’ll need to provide the documents listed in section 1 or 2  for themselves, plus one of the following:

  • your valid passport
  • your birth certificate
  • your NHS Medical Card
  • your Child Tax Credit documentation or Child Benefit documentation (if applicable)

4. If you're 16 or 17 and would like to open an account independently

You'll need to provide the documents listed in section 1 or 2, whichever is relevant to you. If you can’t provide them, we may need a parent or guardian to open your account.

5. If you're 18 or over and in full-time education

You'll need to provide the documents listed in section 1 or 2, whichever is relevant to you.

If we can’t verify your address electronically we can accept a letter of acceptance or letter of introduction from your college or university, if it’s appropriately registered (ask us for details).

6. Special circumstances

If you can’t provide some of the documents we normally need for verification you can still apply for our Cash Account and/or savings accounts, and we’ll accept the following:

International students: Valid Passport + Student Visa (with at least 6 months remaining) + a letter of acceptance or a letter of introduction from a UK education institution (addressed to Metro Bank, One Southampton Row, London WC1B 5HA).

Asylum seekers: IND Application Registration Card (ARC) issued by the Home Office along with proof of address and confirmation of Asylum support allowance or other income.

People in care homes or sheltered accommodation: A personal letter from the manager of your care home or from the warden of your sheltered accommodation (addressed to Metro Bank, One Southampton Row, London WC1B 5HA).

Applying for a Personal Credit Card or Loan

Proof of income

We also sometimes ask you for documents which prove the income you’ve declared to us.

You can bring originals of the documents listed below to one of our stores or send them by post. We’ll return them to you.

If you’re sending them by post, download and complete the Proof of Income supporting documentation return form. Send it, with the documents to: Customer Care Team, Metro Bank, One Southampton Row, London WC1B 5HA. We recommend you use recorded delivery when sending any important or confidential documents.

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Same-day account opening

Apply in store and we'll print your card there and then. Having the right documents will help make the process go smoothly.

FSCS

Protecting your money

You eligible deposits with Metro Bank are protected by the FSCS.