In line with advice from the UK Government and the World Health Organisation, we are doing everything we can to make sure our services keep running normally while the covid-19 (coronavirus) pandemic continues.
Our main concern is the safety of our customers and colleagues, and we will update this page if anything changes.
How can you help us prioritise those customers who need us the most?
We’re doing everything we can to make sure our customers can still do their banking easily and safely. Here are a few things that you can do to help make this happen:
If you need to sign up for Online Banking but can’t find your Magic Word, or if you need to reset your Online Banking details but can’t wait for your Magic Word to arrive, you can use our App.
Here’s what you need to do:
Our Magic Money Machines are now back in action for Metro Bank customers to use.
Yes. To make a payment via cheque, you need to write your account number, name and phone number on the back of the cheque and post it to:
Metro Bank Plc
One Southampton Row
Yes, but as there is a risk of late delivery due to post delays we would recommend using one of our other channels. If you have no other option, or if we need you to send back an original copy of a document, you should still use the post.
On 15 October 2021, the maximum spend on contactless transactions increased from £45 to £100. If you need to spend more than £100 there are many ways to pay, including chip & PIN, cash, and mobile payments (like Apple Pay) which don’t have a limit when you use Face or Fingerprint ID to confirm.