Since the first case of Covid-19 – a new type of coronavirus – was reported in China on 31 December 2019, the disease has spread across multiple countries including the UK. In line with advice from the UK Government and the World Health Organisation, we are doing everything we can to make sure our services keep running normally – particularly if the outbreak continues for a long time or gets worse.
Our main concern is the safety of our customers and colleagues, and we will update this page if anything changes.
We’re doing everything we can to make sure our customers can still do their banking easily and safely. Here are a few things that you can do to help make this happen:
If you need to sign up for online banking but can’t find your Magic Word, or if you need to reset your online banking details but can’t wait for your Magic Word to arrive, you can use our app.
Here’s what you need to do:
You can of course continue to transfer money (including transfers above £5,000) online, electronically or via faster payments
To protect our customers and colleagues, we have temporarily closed our Magic Money Machines.
Yes. To make a payment via cheque, you need to write your account number, name and phone number on the back of the cheque and post it to:
Metro Bank Plc
One Southampton Row
You can still get in touch with us by post but, as there is a risk of late delivery due to post delays, we would recommend using one of our other channels if possible. If you have no alternative, or if we need you to send back an original copy of a document, you should still use the post.
As of 1 April 2020, the maximum spend on contactless transactions will be increased from £30 to £45. If you need to spend more than £45 there are many ways to choose to pay - Chip & PIN, cash and alternatives such as mobile payments which do not have an upper limit when authenticated through biometric technologies.
Yes, you can access your Safe Deposit Box as usual during our store opening hours – we recommend checking our service status page before making your journey.
If you visit one of our stores, please follow the social distancing guidelines.
Some fraudsters are exploiting the coronavirus to try and get your money. Watch out for the scams below during this time:
Miracle cure for the coronavirus
Any kind of treatment for the coronavirus will be officially announced in the news by the Government. Don’t be fooled and keep your money safe.
Mask and gloves vendors
Fraudsters are pretending to sell face masks and gloves to trick you into giving them money. Research the seller and make sure you know who you’re buying from.