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Get in touch

We love a natter

Call us

If you have a question about our stores, accounts or services please call one of the numbers below to reach our UK-based contact centre.

Personal customers
Please call 0345 08 08 500

Business customers
Please call 0345 08 08 508

Calling from outside the UK? Use 0044 20 3402 8312

Call charges might apply – check with your service provider

We have recently changed our contact centre operating hours

You can still call us anytime Monday to Friday from 9am to 6pm. We can help you quicker when we are less busy, which is usually between 2pm and 6pm.

Need extra help accessing our services?

If you are having trouble getting into Online Banking or the Metro Bank App, you can call during these hours:

  • Monday to Friday from 8am to 9am, and from 6pm to 8pm
  • Saturday, Sunday and Bank Holidays from 8am to 8pm

We know some of our customers may need extra help to continue with their day-to-day banking. If this applies to you, please call us during these hours, and our colleagues will support you however they can.

Find more information here

Emergencies

Please call us anytime, day or night, if you need to:

  • report fraud or a scam
  • block and report a lost or stolen card.

Contacting us using British Sign Language

InterpretersLive! enable those who communicate via British Sign Language (BSL) to bank with us more easily - available on demand 7 days a week between 8am to 12am. 

How to use InterpretersLive!

Connect to a BSL Interpreter logo Feb 2023.png

Write to us

Prefer pen and paper? Send us a letter to the following address:

Metro Bank, One Southampton Row, London, WC1B 5HA.

More useful phone numbers

Lost and stolen cards

Lost and stolen cards

Call 0345 08 08 500 to report your card lost or stolen.

Opening hours:

  • 24 hours a day, 7 days a week, 365 days a year
Card security, card fraud and card disputes

Card security, card fraud and card disputes

Call 0345 08 08 509 if you are worried about fraud on your debit, credit or cash card or your card has been blocked. Opening hours: 24 hours a day, 7 days a week, 365 days a year.

Account security and fraud

Account security and fraud

Call 0345 08 08 500 if you are worried about the security of your Metro Bank account or if you are suspicious of fraudulent activity on your account.

Opening hours:

  • 24 hours a day, 7 days a week, 365 days a year
Switching your account

Switching your account

Want to switch your personal or business current account to Metro Bank? Call us on 0345 08 08 500.

We can also help with switches that are in progress.

Opening hours:

  • Monday to Friday: 8am to 4pm
Mortgages

Mortgages

Existing customers: For questions about your existing Metro Bank mortgage, call 0345 319 1200.

If you’re concerned about making your payments or you account is in arrears, call 0345 319 1201.

Opening hours:

  • Monday to Friday: 8.30am to 6pm

New mortgage applications: If you have a question about a new mortgage application, call 0203 427 1435.

Opening hours:

  • Monday to Friday: 9am to 5.30pm

Existing mortgage applications: If you have a question about a mortgage application that has already been submitted and has not yet completed, please call 0203 402 8076.

Opening hours:

  • Monday to Friday – 9am to 5.30pm

Mortgage Brokers: For enquiries on new and existing applications, please call us on 0203 427 1019.

Opening hours:

  • Monday to Wednesday, 9am to 5:30pm
  • Thursdays, 9:30am to 5:30pm
  • Fridays, 9am to 5:30pm
  • Saturdays & Sundays, closed
Savings

Savings

For help with our savings products, including ISAs, call us on 0345 0808 500. Amaze Direct would be your first point of contact and they are available 24/7.

Arrears

Arrears

If you want to discuss arrears on your Metro Bank Current Account, Cash Account, Personal Loan, Business Start Account, Business Bank Account, Small Business, Commercial or Community Account, or if you have a question about a collection letter you have received, call 0345 241 3075

Opening hours:

  • Monday to Thursday: 8am to 8pm
  • Friday: 8am to 5.30pm
  • Saturday: 9am to 5.30pm
St James's Place products

St James's Place products

If you have a question about a Metro Bank/St James's Place product, including intergenerational mortgages, call 0203 402 8970.

Opening hours:

  • Monday to Friday: 9am to 5.30pm

Face to face

Come on in for a friendly face and a quick answer – plus all the usual payment services. We're here 7 days a week, 362 days a year.

On Twitter

Have you had a great moment in-store with one of our colleagues? We’d love to hear about it!

Seen something fishy?

If you’ve been sent an email which looks suspicious, don’t reply to it. It might be fraudulent. Forward it to us at phishing@metrobank.plc.uk and we’ll investigate. 

Make a complaint

We take our outstanding customer service very seriously. If you’re not happy about something, we need to know. Tell us what went wrong: