Get in touch

If a card goes missing, there’s no need to worry – instantly block, unblock or cancel your debit and credit cards with the Metro Bank App and order a replacement card too.

Call 0345 08 08 509 if you are worried about fraud on your debit, credit or cash card or your card has been blocked. 

Call 0345 08 08 500 if you are worried about the security of your Metro Bank account or if you are suspicious of fraudulent activity on your account.

Want to switch your personal or business current account to Metro Bank? Call us on 0345 08 08 500.

If you want to discuss arrears on your Metro Bank Current Account, Cash Account, Personal Loan, Business Start Account, Business Bank Account, Small Business, Commercial or Community Account, or if you have a question about a collection letter you have received, call 0345 241 3075.

If you are having difficulty using Apply Pay or Google Pay, you can use our helpful pages below:

Existing customers: For questions about your existing Metro Bank mortgage, call 0345 319 1200.

For help with our savings products, including ISAs, call us on 0345 0808 500. Our contact centre would be your first point of contact and they are available Monday to Friday, 9am to 6pm.

Private Banking customers can call 0203 427 1275.

Our Borrowing Services team are available 9am to 5.30pm, Monday to Friday. Contact the team on 0345 241 3075.

If you have a question about a Metro Bank/St James's Place product, including intergenerational mortgages, call 0203 402 8970.

Our Specialist Support team are available 9am to 5.30pm, Monday to Friday. Call the team on 0345 4503 256.

We know some of our customers may need additional support to continue with their day-to-day banking. By telling us your support preferences, we can add a note to your profile and make banking easier for you.

InterpretersLive! enable those who communicate via British Sign Language (BSL) to bank with us more easily - available on demand 7 days a week between 8am to 12am. 

We’ve put together some practical advice to help you manage your finances, save money, and make a plan to pay off any debts during the current 'cost-of-living crisis'.

Everyone has the right to be in control of their own finances. If you think you might be a victim of financial abuse, and are being forced to depend on someone else financially, we can offer support and help you take back control of your money.

It can be very difficult when someone dies and we do our best to make sure dealing with us is easy and straightforward. There are a lot of official documents involved that can be complicated to complete, so we have a specialist bereavement team and a guide to help you with the paperwork and administration.

If you need help using your bank account, or are helping someone else with their finances – for whatever reason – there are a few different options. You can add someone to your Metro Bank accounts, so they can help you manage your finances. For information on the ways to set up third-party access to your accounts, or if you need to help someone with their finances, we have put together a guide on the available options.

We want to make Metro Bank as accessible as possible for all our customers and colleagues, and are constantly working on ways to improve. We believe that people come first, and that everyone deserves a great experience – whether it’s face to face, over the phone, online or on our Mobile App. Find out some of the ways we can support you with your banking needs.