Speak to someone in our UK-based contact centre, 24 hours a day, 365 days a year.
Call us on 0345 08 08 500
Call us on 0345 08 08 508. Our specialist business team is available between 8am and 6.30pm, Monday to Friday. Outside of these hours, you can contact us on 0345 08 08 500 for account information, balance enquiries, payments, and help with personal and business internet banking.
Calling from outside the UK? Use 0044 20 3402 8312
Call charges might apply – check with your service provider
Call 0345 08 08 500 to report your card lost or stolen.
Call 0345 08 08 509 if you are worried about fraud on your debit, credit or cash card, your card has been blocked or if you want to query or dispute an unrecognised card transaction.
Call 0345 08 08 500 if you are worried about the security of your Metro Bank account or if you are suspicious of fraudulent activity on your account.
Want to switch your personal or business current account to Metro Bank? Call us on 0345 08 08 500.
We can also help with switches that are in progress. For this, call 0345 08 08 501.
Existing customers: For questions about your existing Metro Bank mortgage, call 0345 319 1201.
New mortgage applications: If you have a question about a new mortgage application, call 0203 427 1435.
Mortgage Brokers: For enquiries on new and existing applications, please call us on 0203 427 1019.
For help with our savings products, including ISAs, call us on 0345 0808 507.
Monday to Friday: 9am to 5.30pm
If you want to discuss arrears on your Metro Bank Current Account, Cash Account, Personal Loan, Business Start Account, Business Bank Account, Small Business, Commercial or Community Account, or if you have a question about a collection letter you have received, call 0345 241 3075.
If you have a question about a Metro Bank/St James's Place product, including intergenerational mortgages, call 0203 402 8970.
All of our friendly stores are open 8am to 8pm Monday to Friday, 8am to 6pm on a Saturday and 11am to 5pm on Sundays and Bank Holidays.
Have you had a great moment in-store with one of our colleagues? We’d love to hear about it!
Prefer pen and paper? Send us a letter to the following address:
Metro Bank, One Southampton Row, London, WC1B 5HA.