Make payments and manage your accounts and cards on the go using the Metro Bank mobile banking app. Don't have an account with us yet? Come in store and get your account opened, debit card printed and mobile banking set up there and then.
Move money between your accounts, make payments (including 35 countries outside the UK), view your details and manage your cash flow no matter where you are.
If a card goes missing, there’s no need to worry – instantly block, unblock or cancel your debit and credit cards with our app and order a replacement card too.
Our new addition to our mobile app – Insights. Insights can identify patterns, trends and upcoming payments to create personalised reports for you to see how you’re using your money.
You can now choose to receive alerts from your Metro Bank mobile banking app every time your credit or debit cards are used to make a transaction. This includes payments in shops, online purchases and cash machine withdrawals.
If you’re a current Internet Banking user all you’ll need is:
If you haven’t registered for Internet Banking you’ll need:
You can get the mobile banking app if you have one of the following:
Fingerprint login is available on selected Apple and Android devices. You can set this up within your Metro Bank App, and use it each time you log in.
Viewing your account information
You'll be able to view all your accounts, including both personal and business, on your homepage. You can view your transactions from the last six months to keep track of what's coming in and going out and you can even view transactions that are still being processed. We also show your spending summary which is a handy tool to track how much you're spending.
You can use your Metro Bank App to make payments to existing payees and set up new payees. The daily payment limit is £21,000. To create a new payee, simply tap on the '+' button on the top right of the payee selection screen and follow a few simple steps.
You will sometimes need to authenticate transactions when using your card online.You can do this by logging in to either Online Banking or your Metro Bank App.
Transferring money between your accounts
You can transfer money easily and quickly between your own accounts.
Managing your cards
Using the Metro Bank App, you can activate, block, unblock and cancel any of your cards from your phone.
Create and edit standing orders
From the ‘Manage Payments’ screen you can create new standing orders by tapping on the ‘+’ button on the top right of your screen. You can also edit any existing standing orders by tapping into the details and selecting the edit symbol on the top right of your screen.
Open Instant Access Savings accounts
If you got a bit of spare cash that you’d like to earn some interest on, then simply open a new Instant Access Savings account from the ‘Products and Services’ section of the app.
How do transaction alerts work?
These alerts will show you when and where the transaction was made, the amount spent, and which card was used. If a transaction is made in a foreign currency, the alert will show you the equivalent in GBP. You can customise which cards you receive alerts for, and set a limit if you only want to be notified for transactions above a certain amount.
Stay safe from fraud
By setting up transaction alerts, you can help make sure your money and cards are better protected from fraud. If you receive an alert but haven’t used your card, get in touch with us straightaway on 0345 08 08 500.
How do I set up alerts?
You’ll need to opt-in on your Metro Bank app to receive transaction alerts. If you haven’t downloaded the app yet, go to the Apple App Store or Google Play Store. Once you have it, follow the steps below to set up your alerts.
How to opt-in on your Metro Bank app:
We’re in the process of updating our app. To use the new app, Android users will need to be on Android OS 8 onwards. iPhone users need to be using iOS 13.5 and onwards, which can be installed on iPhone 6S (including iPhone SE) or newer.
You can have the app on up to three mobile phone devices. If you reach the maximum limit you can call us on 0345 08 08 500.
If you still can’t activate the app, come into a store or call us on 0345 08 08 500.