Introducing our app

How to register

You can download the app from the Apple App Store and Google Play Store.

If you’re a current Internet Banking user all you’ll need is:

• Your 12-digit customer number or username. You’ll have been given a customer number when you opened your account. If you changed it, that’s your username.
• Your 8-digit security number
• Your password
• Your mobile phone as we may need to send you a one-time passcode. Please check we have your correct mobile number by going to the 'personal details' section of your Online Banking

If you haven’t registered for Internet Banking you’ll need:

• Your 12-digit customer number
• Your Magic Word
• Your mobile phone as we may need to send you a one-time passcode. Please check we have your correct mobile number by going to the 'personal details' section of your Online Banking
• You’ll then be able to set your 8-digit security number and password within the app.

Fingerprint login
Fingerprint login is available on selected Apple and Android devices. You can set this up within your Mobile Banking app, and use it each time you log in. 

Viewing your account information
Your homepage includes all your accounts, both personal and business (if you have any). You can view your transactions from the last six months to keep track of what's coming in and going out - you can even view transactions which are still being processed. We also show you your spending summary - a handy tool to track how much you're spending.

Making payments 
You can use your app to make payments to existing payees and set up new payees. The daily payment limit is £21,000. To create a new payee, simply tap on the '+' button on the top right of the payee selection screen and follow a few simple steps.

Transferring money between your accounts
You can transfer money easily and quickly between your own accounts.

Managing your cards
Using the Mobile Banking app, you can block, unblock and cancel any of your cards right from your phone.

Create and edit standing orders
From the ‘Manage Payments’ screen you can create new standing orders by tapping on the ‘+’ button on the top right of your screen. You can also edit any existing standing orders by tapping into the details and selecting the edit symbol on the top right of your screen.

Open Instant Access Savings Accounts
If you got a bit of spare cash that you’d like to earn some interest on, then simply open a new Instant Access Savings Account from the ‘Products and Services’ section of the app.