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Do your banking on the bus

Mobile Banking app

Make payments and manage your accounts and cards on the go using the Metro Bank mobile banking app. Not got an account with us yet? Come in store and get your account opened, debit card printed and mobile banking set up there and then.

Stay up-to-date

Check your balance 24/7 and keep an eye on your recent processed transactions. Instant peace of mind. 

Block cards

There’s no need to panic if you lose your wallet with the Metro Bank app. Simply block, unblock and cancel your debit and credit cards right from your phone.

Make payments on the go

Move money between your accounts, and make payments to people you’ve already set up to pay. 

ready to download the app?

Who's the app for?

Who's the app for?

You can get the mobile banking app if you have one of the following:

  • Current Account
  • Cash Account
  • Instant Access Savings Account
  • Fixed Term Savings Account
  • Personal Loan
  • Credit Card
  • Foreign Currency Account
  • Safe Deposit Box

Your account at a glance

Your account at a glance

Mini-statements on your mobile

The Metro Bank App shows your most recent 20 transactions from the past month, as well as any pending transactions.

Getting started

Getting started

How to register

Before you use the app, register on our Self Service Portal.

You’ll need:

  • your 12-digit customer number or username. You’ll have been given a customer number when you opened your account. If you changed it, that’s your username.
  • your 8-digit security number or Magic Word. You’ll have been asked to register a Magic Word when you opened your account. The Magic Word is only valid for 29 days, so you may need to reset it. To do this, give us a call on 0345 08 08 500 or pop into your local store
  • the phone with the mobile number that’s registered with us.

If you’ve upgraded to a new phone, go to the Self Service Portal and deactivate the app on your old phone. Then reinstall it on your new phone and you’ll be ready to go.

Payments on the move

Payments on the move

Stay on top of your bills

You can use the Metro Bank App to send money to people or companies you’ve already set up to pay. To set up new payees use internet banking, come into a store or give us a call on 0345 08 08 500.

Card management

Card management

Block cards when you need to

You can block your cards permanently or temporarily – just tap ‘My Services’ then ‘Cards’.


  • Is my phone compatible with the Metro Bank App?

    The app is compatible with Apple iPhone, Android and Windows phones. They must be using a minimum operating system of iOS 7.0 for iPhone and Gingerbread 2.3.

    We no longer allow new registrations for the Windows app however customers who are already using it will not be affected.

  • How many devices can I install the Metro Bank App on?

    You can have the app on multiple phones, but only one iPhone and one Android phone at any time. 

  • I can’t activate the app. What should I do?


    1. your phone has a signal and internet connection. 

    2. you’ve registered the correct mobile phone number with Metro Bank. You can see what it is if you log in to internet banking. If you want to change it, call us or come into a store.

    3. you’ve entered these details correctly:

    a. the 14-character authorisation key and 4-digit temporary PIN that were sent to you in the activation text. You need to enter these within 2 hours of receiving them.

    b. the 5-digit activation code you got when you registered for mobile banking using the Self-Service Portal.

    4. If you didn’t receive the SMS, give us a call on 0345 08 08 500 or pop into a store.

    5. App still not working? Try reinstalling it, then starting the registration process again.

    If you still can’t activate it, come into a store or call us on 0345 08 08 500.

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7-day Switch Guarantee

Switching your current account to Metro Bank is simple and hassle-free. And we guarantee to have it all done and dusted for you in 7 days.


Same-day account opening

Apply in store and we'll print your card there and then. Having the right documents will help make the process go smoothly.


24/7 banking

Want to check your balance at midnight or make a payment from your sofa? Our easy-to-use internet banking is there for you round the clock.