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Introducing our app

Mobile Banking app

Make payments and manage your accounts and cards on the go using the Metro Bank mobile banking app. Don't have an account with us yet? Come in store and get your account opened, debit card printed and mobile banking set up there and then.

Manage your account on the move

Move money between your accounts, make payments (including 35 countries outside the UK), view your details and manage your cash flow no matter where you are.

Manage your cards

If a card goes missing, there’s no need to worry – instantly block, unblock or cancel your debit and credit cards with our app and order a replacement card too.

Say hello to Insights

Our new addition to our mobile app – Insights. Insights can identify patterns, trends and upcoming payments to create personalised reports for you to see how you’re using your money.

Try it for yourself with our demo

This Mobile app demo can be played only on Desktop

Insights Demo

Ready to download the app?

Watch our Mobile Banking app video

Latest improvements to our app

  • Make payments to 35 countries outside the UK in pounds sterling, euros and US Dollars
  • A brand-new spending summary tool - helping you track what you're spending
  • Set-up a new payee
  • Create and edit standing orders
  • Open Instant Access Savings Accounts
  • Fingerprint login

Getting started

Getting started

How to register

You can download the app from the Apple App Store and Google Play Store.

If you’re a current Internet Banking user all you’ll need is:

  • Your 12-digit customer number or username. You’ll have been given a customer number when you opened your account. If you changed it, that’s your username.
  • Your 8-digit security number
  • Your password

If you haven’t registered for Internet Banking you’ll need:

  • Your 12-digit customer number
  • The debit card for your account that you used or opened most recently
  • You’ll then be able to set your 8-digit security number and password within the app.

Managing your app

Managing your app

Fingerprint login
Fingerprint login is available on selected Apple and Android devices. You can set this up within your Mobile Banking app, and use it each time you log in. 

Viewing your account information
Your homepage includes all your accounts, both personal and business (if you have any). You can view your transactions from the last six months to keep track of what's coming in and going out - you can even view transactions which are still being processed. We also show you your spending summary - a handy tool to track how much you're spending.

Making payments 
You can use your app to make payments to existing payees and set up new payees. The daily payment limit is £21,000. To create a new payee, simply tap on the '+' button on the top right of the payee selection screen and follow a few simple steps.

Transferring money between your accounts
You can transfer money easily and quickly between your own accounts.

Managing your cards
Using the Mobile Banking app, you can block, unblock and cancel any of your cards right from your phone.

Create and edit standing orders
From the ‘Manage Payments’ screen you can create new standing orders by tapping on the ‘+’ button on the top right of your screen. You can also edit any existing standing orders by tapping into the details and selecting the edit symbol on the top right of your screen.

Open Instant Access Savings Accounts
If you got a bit of spare cash that you’d like to earn some interest on, then simply open a new Instant Access Savings Account from the ‘Products and Services’ section of the app.

Top Mobile Banking tips

Top Mobile Banking tips

  • You should only download our official Mobile Banking apps from the Apple App Store and Google Play
  • When setting your Mobile Banking app passcode, make sure you choose a combination of numbers which are hard to guess
  • Never give your passcode or full security details over the phone, by email or text message
  • Keep your mobile device up-to-date with the latest operating system 
  • Log out of your app when you're not using it

Personal & Business Internet Banking and Mobile Banking App terms of use

Download our Internet Banking and Mobile Banking App terms of use


  • Is my phone compatible with the Metro Bank Mobile Banking app?

    The app is compatible with Apple iPhone and Android phones. They must be using a minimum operating system of iOS 9.0 for iPhone and Kitkat 4.4 for Android. 

  • How many devices can I install the Metro Bank Mobile Banking app on?

    You can have the app on up to five mobile phone devices. If you reach the maximum limit you can call us on 0345 08 08 500. 

  • I can’t activate the app. What should I do?


    1. Your phone has a signal and internet connection. 

    2. You’ve registered the correct mobile phone number with Metro Bank. You can see what it is if you log in to internet banking. If you want to change it, call us or come into a store.

    3. You’ve entered these details correctly:

    a. Your 12-digit customer number or username

    b. Your 8-digit security number and password

    c. Your 8 digit verification code which was sent to you in a text message.

    4. If you didn’t receive the SMS, you can request a new one within the app. If this still doesn’t work give us a call on 0345 08 08 500 or pop into a store.

    If you still can’t activate it, come into a store or call us on 0345 08 08 500.

Some more things you may like...

Ways to Bank

Apple Pay

Add your Metro Bank card to Apple Pay, and pay securely with a tap.

Ways to bank

Google Pay

It's as simple as tap, pay, done. Google Pay is a safe way to make contactless payments with your Android device.

Ways to bank

24/7 banking

Want to check your balance at midnight or make a payment from your sofa? Our easy-to-use internet banking is there for you round the clock.