Make payments and manage your accounts and cards on the go using the Metro Bank mobile banking app. Not got an account with us yet? Come in store and get your account opened, debit card printed and mobile banking set up there and then.
Check your balance 24/7 and keep an eye on your recent processed transactions. Instant peace of mind.
There’s no need to panic if you lose your wallet with the Metro Bank app. Simply block, unblock and cancel your debit and credit cards right from your phone.
Move money between your accounts, and make payments to people you’ve already set up to pay.
You can get the mobile banking app if you have one of the following:
The Metro Bank App shows your most recent 20 transactions from the past month, as well as any pending transactions.
Before you use the app, register on our Self Service Portal.
If you’ve upgraded to a new phone, go to the Self Service Portal and deactivate the app on your old phone. Then reinstall it on your new phone and you’ll be ready to go.
You can block your cards permanently or temporarily – just tap ‘My Services’ then ‘Cards’.
The app is compatible with Apple iPhone, Android and Windows phones. They must be using a minimum operating system of iOS 7.0 for iPhone and Gingerbread 2.3.
We no longer allow new registrations for the Windows app however customers who are already using it will not be affected.
You can have the app on multiple phones, but only one iPhone and one Android phone at any time.
1. your phone has a signal and internet connection.
2. you’ve registered the correct mobile phone number with Metro Bank. You can see what it is if you log in to internet banking. If you want to change it, call us or come into a store.
3. you’ve entered these details correctly:
a. the 14-character authorisation key and 4-digit temporary PIN that were sent to you in the activation text. You need to enter these within 2 hours of receiving them.
b. the 5-digit activation code you got when you registered for mobile banking using the Self-Service Portal.
4. If you didn’t receive the SMS, give us a call on 0345 08 08 500 or pop into a store.
5. App still not working? Try reinstalling it, then starting the registration process again.
If you still can’t activate it, come into a store or call us on 0345 08 08 500.
Switching your current account to Metro Bank is simple and hassle-free. And we guarantee to have it all done and dusted for you in 7 days.
Apply in store and we'll print your card there and then. Having the right documents will help make the process go smoothly.