Make payments and manage your accounts and cards on the go using the Metro Bank mobile banking app. Don't have an account with us yet? Come in store and get your account opened, debit card printed and mobile banking set up there and then.
Move money between your accounts, make payments (including 35 countries outside the UK), view your details and manage your cash flow no matter where you are.
If a card goes missing, there’s no need to worry – instantly block, unblock or cancel your debit and credit cards with our app and order a replacement card too.
Our new addition to our mobile app – Insights. Insights can identify patterns, trends and upcoming payments to create personalised reports for you to see how you’re using your money.
If you’re a current Internet Banking user all you’ll need is:
If you haven’t registered for Internet Banking you’ll need:
You can get the mobile banking app if you have one of the following:
Fingerprint login is available on selected Apple and Android devices. You can set this up within your Mobile Banking app, and use it each time you log in.
Viewing your account information
Your homepage includes all your accounts, both personal and business (if you have any). You can view your transactions from the last six months to keep track of what's coming in and going out - you can even view transactions which are still being processed. We also show you your spending summary - a handy tool to track how much you're spending.
You can use your app to make payments to existing payees and set up new payees. The daily payment limit is £21,000. To create a new payee, simply tap on the '+' button on the top right of the payee selection screen and follow a few simple steps.
Transferring money between your accounts
You can transfer money easily and quickly between your own accounts.
Managing your cards
Using the Mobile Banking app, you can block, unblock and cancel any of your cards right from your phone.
Create and edit standing orders
From the ‘Manage Payments’ screen you can create new standing orders by tapping on the ‘+’ button on the top right of your screen. You can also edit any existing standing orders by tapping into the details and selecting the edit symbol on the top right of your screen.
Open Instant Access Savings Accounts
If you got a bit of spare cash that you’d like to earn some interest on, then simply open a new Instant Access Savings Account from the ‘Products and Services’ section of the app.
How do transaction alerts work?
These alerts will show you when and where the transaction was made, the amount spent, and which card was used. If a transaction is made in a foreign currency, the alert will show you the equivalent in GBP. You can customise which cards you receive alerts for, and set a limit if you only want to be notified for transactions above a certain amount.
Stay safe from fraud
By setting up transaction alerts, you can help make sure your money and cards are better protected from fraud. If you receive an alert but haven’t used your card, get in touch with us straightaway on 0345 08 08 500.
How do I set up alerts?
You’ll need to opt-in on your Metro Bank app to receive transaction alerts. If you haven’t downloaded the app yet, go to the Apple App Store or Google Play Store. Once you have it, follow the steps below to set up your alerts.
How to opt-in on your Metro Bank app:
The app is compatible with Apple iPhone and Android phones. They must be using a minimum operating system of iOS 11.0 for iPhone 8.0 for Android.
You can have the app on up to three mobile phone devices. If you reach the maximum limit you can call us on 0345 08 08 500.
1. Your phone has a signal and internet connection.
2. You’ve registered the correct mobile phone number with Metro Bank. You can see what it is if you log in to internet banking. If you want to change it, call us or come into a store.
3. You’ve entered these details correctly:
a. Your 12-digit customer number or username
b. Your 8-digit security number and password
c. Your 8 digit one-time passcode code which was sent to you by SMS.
4. If you didn’t receive the SMS, you can request a new one within the app. If this still doesn’t work give us a call on 0345 08 08 500 or pop into a store.
If you still can’t activate the app, come into a store or call us on 0345 08 08 500.