Introducing our new app

How to register

You can download the app from the Apple App Store and Google Play Store.

If you’re a current Internet Banking user all you’ll need is:

• Your 12-digit customer number or username. You’ll have been given a customer number when you opened your account. If you changed it, that’s your username.
• Your 8-digit security number
• Your password

If you haven’t registered for Internet Banking you’ll need:

• Your 12-digit customer number
• The debit card for your account that you used or opened most recently
• You’ll then be able to set your 8-digit security number and password within the app.

Fingerprint login
Fingerprint login is available on selected Apple and Android devices. You can set this up within your Mobile Banking app, and use it each time you log in. 

Viewing your account information
Your homepage includes all your accounts, both personal and business (if you have any). You can view your transactions from the last six months to keep track of what's coming in and going out - you can even view transactions which are still being processed. We also show you your spending summary - a handy tool to track how much you're spending.

Making payments 
You can make payments to any existing payees, with a daily limit of £21,000. To set up new payees you can use Internet Banking, come into a store or give us a call on 0345 08 08 500.

Transferring money between your accounts
You can transfer money easily and quickly between your own accounts.

Managing your cards
Using the Mobile Banking app, you can block, unblock and cancel any of your cards right from your phone.