If you have lost your card or had it stolen you should cancel it immediately. You can do this through our mobile app, on internet banking or in store.
You can also call us on 0345 08 08 500 if you are a personal customer or 0345 08 08 508 if you are a business customer.
Where you log in to internet banking depends on the type of account you have:
We’ve made it really easy to open a personal current account with Metro Bank. Just come in to one of our stores or apply online - all you’ll need is proof of your identity. Your current account will be up and running straight away. If you’re in store, we’ll print your bank card and cheque book there and then. If you open your account online, your card will arrive within a few days.
Find out more about personal current accounts
Cheques normally take 5 working days to process. If you’d like to know how quickly you can withdraw your funds after a cheque has been paid into your account you can take a look at our cheque clearance guide.
Metro Bank 24/7. Check balances, make payments, see transactions and open new accounts any time - all with internet banking.
Control your money on the move with our mobile banking app. Check balances, move money, make payments and more wherever you are.
All of our friendly stores are open 8am to 8pm, Monday to Friday, 8am to 6pm on a Saturday, 11am to 5pm on Sundays and Bank Holidays.
If you need help you can talk to a real person in our UK contact centre 24 hours a day, 7 days a week, 365 days a year.
You can get in touch 24 hours a day, 7 days a week. You can call us, mail us, come see us or send us a tweet. Here’s how.
Speak to someone in our London based contact centre, 24 hours a day, 365 days a year.
Calling from outside the UK? Use 0044 20 3402 8312.
Call charges might apply – check with your service provider
All of our friendly stores are open 8am to 8pm, Monday to Friday, 8am to 6pm on a Saturday and 11am to 5pm on Sundays and Bank Holidays. Feel free to bring the dog!
Have you had a great moment in-store with one of our colleagues? We’d love to hear about it!
If you’ve been sent an email which looks suspicious, don’t reply to it. It might be fraudulent. Forward it to us and we’ll investigate.
Prefer pen and paper? Send us a letter to the following address:
Metro Bank, One Southampton Row, London, WC1B 5HA.