If you have lost your card or had it stolen you should cancel it immediately. You can do this through our mobile app, on internet banking or in store.
You can also call us on 0345 08 08 500 if you are a personal customer or 0345 08 08 508 if you are a business customer.
For more in-depth information and step-by-step guides for canceling your card, click here.
This often happens because some companies have trading names that are different to the name you are used to seeing. Check our table of trading names for more information and advice on what to do next.
Are you having issues logging in? For in-depth information click here.
Where you log in to internet banking depends on the type of account you have:
We’ve made it really easy to open a personal current account with Metro Bank. Just come in to one of our stores or apply online - all you’ll need is proof of your identity and up to two documents for proof of address. Your current account will be up and running straight away. If you’re in store, we’ll print your bank card and cheque book there and then. If you open your account online, your card will arrive within a few days.
Find out more about personal current accounts
We are aware that sometimes customers receive emails from people pretending to be us. You may be able to identify a suspicious email by:
- A spelling mistake in the email address
- Being asked to confirm your personal/ security details
- Being asked to login to your internet banking via a provided link to confirm a transaction
If you are suspicious of anything please forward the email to firstname.lastname@example.org alternatively, if you need further assistance please call 0345 08 08 500.
Cheques normally take 5 working days to process. If a bank holiday falls during the clearance period, the number of days will be extended accordingly. For example, a cheque paid in on Thursday before 6pm, when the following Monday is a bank holiday, will be available on the following Thursday rather than Wednesday.
When paying in cheques drawn on a non-UK bank, please allow 6 - 8 weeks for clearance.
If you’d like to know how quickly you can withdraw your funds after a cheque has been paid into your account you can take a look at our cheque clearance guide.
Metro Bank 24/7. Check balances, make payments, see transactions and open new accounts any time - all with internet banking.
Control your money on the move with our mobile banking app. Check balances, move money, make payments and more wherever you are.
All of our friendly stores are open 8am to 8pm, Monday to Friday, 8am to 6pm on a Saturday, 11am to 5pm on Sundays and Bank Holidays.
If you need help you can talk to a real person in our UK contact centre 24 hours a day, 7 days a week, 365 days a year.
You can get in touch 24 hours a day, 7 days a week. You can call us, mail us, come see us or send us a tweet. Here’s how.
Speak to someone in our London based contact centre, 24 hours a day, 365 days a year.
Calling from outside the UK? Use 0044 20 3402 8312.
Call charges might apply – check with your service provider
Call 0345 08 08 500 to report your card lost or stolen.
Call 0345 08 08 509 if you are worried about fraud on your debit, credit or cash card, your card has been blocked or if you want to query or dispute an unrecognised card transaction.
Call 0345 08 08 500 if you are worried about the security of your Metro Bank account or if you are suspicious of fraudulent activity on your account.
Want to switch your personal or business current account to Metro Bank? Call us on 0345 08 08 500.
We can also help with switches that are in progress. For this, call 0345 08 08 501.
Existing customers: For questions about your existing Metro Bank mortgage, call 0345 319 1201.
New mortgage applications: If you have a question about a new mortgage application, call 0203 427 1435.
For help with our savings products, including ISAs, call us on 0345 0808 507.
Monday to Friday: 9am to 5.30pm
If you want to discuss arrears on your Metro Bank Current Account, Cash Account, Personal Loan, Business Start Account, Business Bank Account, Small Business, Commercial or Community Account, or if you have a question about a collection letter you have received, call 0345 241 3075.
If you have a question about a Metro Bank/St James's Place product, including intergenerational mortgages, call 0203 402 8970.
All of our friendly stores are open 8am to 8pm, Monday to Friday, 8am to 6pm on a Saturday and 11am to 5pm on Sundays and Bank Holidays. Feel free to bring the dog!
Have you had a great moment in-store with one of our colleagues? We’d love to hear about it!
If you’ve been sent an email which looks suspicious, don’t reply to it. It might be fraudulent. Forward it to us and we’ll investigate.
Prefer pen and paper? Send us a letter to the following address:
Metro Bank, One Southampton Row, London, WC1B 5HA.