Skip to main content


  • How do I make a payment?

    You can make a payment via our mobile app, internet banking or in store.

    You can also call us on 0345 08 08 500 if you are a personal customer or 0345 08 08 508 if you are a business customer.

  • How do I report a lost or stolen card?

    If you have lost your card or had it stolen you should cancel it immediately. You can do this through our mobile app, on internet banking or in store.

    You can also call us on 0345 08 08 500 if you are a personal customer or 0345 08 08 508 if you are a business customer. 

  • How do I log in to internet banking?

  • How do I open a Metro Bank personal current account?

    We’ve made it really easy to open a personal current account with Metro Bank. Just come in to one of our stores  or apply online - all you’ll need is proof of your identity. Your current account will be up and running straight away. If you’re in store, we’ll print your bank card and cheque book there and then. If you open your account online, your card will arrive within a few days.

    Find out more about personal current accounts

  • I've received a suspicious email - what do I do?

    We are aware that sometimes customers recieve emails from people pretending to be us. If you are suspicious of anything please forward it to

  • How long does it take for a cheque to clear?

    Cheques normally take 5 working days to process. If you’d like to know how quickly you can withdraw your funds after a cheque has been paid into your account you can take a look at our cheque clearance guide.

Our products

ways to bank


Metro Bank 24/7. Check balances, make payments, see transactions and open new accounts any time - all with internet banking.


Control your money on the move with our mobile banking app. Check balances, move money, make payments and more wherever you are.

In store

All of our friendly stores are open 8am to 8pm, Monday to Friday, 8am to 6pm on a Saturday, 11am to 5pm on Sundays and Bank Holidays.


If you need help you can talk to a real person in our UK contact centre 24 hours a day, 7 days a week, 365 days a year.

Still have questions? Let us know

You can get in touch 24 hours a day, 7 days a week. You can call us, mail us, come see us or send us a tweet. Here’s how. 

By Phoneimage of a phone

Speak to someone in our London based contact centre, 24 hours a day, 365 days a year.

  • Personal Customers
    Call us on 0345 08 08 500
  • Business Customers
    Call us on 0345 08 08 508. Our specialist business team is available between 8am and 6.30pm, Monday to Friday. Outside of these hours, you can contact us on 0345 08 08 500 for account information, balance enquiries, payments, and help with personal and business internet banking

Calling from outside the UK? Use 0044 20 3402 8312

Call charges might apply – check with your service provider

Face to face

All of our friendly stores are open 8am to 8pm, Monday to Friday, 8am to 6pm on a Saturday and 11am to 5pm on Sundays and Bank Holidays. Feel free to bring the dog!

On Twitter

Have you had a great moment in-store with one of our colleagues? We’d love to hear about it!

Seen something fishy?

If you’ve been sent an email which looks suspicious, don’t reply to it. It might be fraudulent. Forward it to us and we’ll investigate. 

Write to us

Prefer pen and paper? Send us a letter to the following address:

Metro Bank, One Southampton Row, London, WC1B 5HA.

Make a complaint

We take our outstanding customer service very seriously. If you’re not happy about something, we need to know. Tell us what went wrong:

Metro_Bank Metro Bank
Metro_Bank17 Mar 2018
A very happy #StPatricksDay to all our Irish colleagues and customers! Who's out celebrating?
Metro_Bank Metro Bank
Metro_Bank17 Mar 2018
#ShoutOutSaturday Getting stuck in the rain isn't fun. During a showery spell, our colleague Alex spotted customers…
Metro_Bank Metro Bank
Metro_Bank16 Mar 2018
You're running a #business, time has caught up with you, and you haven't sorted your banking for the week… that sou…
Metro Bank Loading Animation

An Error Has Occurred

Please try again later

No Results

Please modify your search term