We offer a range of additional support options to suit your banking needs and circumstances. To discuss how we can best support you, please call us on 0345 08 08 500, or visit your nearest store.
You would have received your 12-digit customer number in your welcome letter or email.
If you've forgotten your number, you can:
- Check the mobile app: Log in to the Metro Bank app and go to the More menu to access Settings, and select My Details. Your ID should be located under your name.
-Receive it by SMS by providing a few details on the login page.
Visit a Metro Bank store.
- Personal customers can call 0345 0808 500*
- Business customers can call 0345 08 08 508. Our specialist business team is available between 8am and 6.30pm, Monday to Friday. Outside of these hours, you can contact us on 0345 08 08 500.
*We’ve temporarily changed our contact centre opening hours to:
You can activate your card on the banking app, by visiting your nearest store or by calling us on 0345 08 08 500.
You will need to make a Chip and Pin payment before contactless can be used. Once this has been completed, the contactless feature will be activated.
If you are a personal account customer, you can change your address and email in Online Banking by going to the ‘Details’ tab in the Setting page. You can also call us on 0345 08 08 500. You may need to answer additional security questions over the phone, or visit us in store. If you’re a business customer please speak to your Relationship Manager or call 0345 08 08 508.
You can change your name by visiting your nearest store and bringing in the relevant document such as a marriage certificate, civil partnership schedule or divorce decree absolute.
Are you having issues logging in? For in-depth information see our detailed FAQ page.
Strong Customer Authentication? From 14 March 2020, a new EU regulation (Payment Services Directive) meant that all banks needed to provide an extra layer of security for their customers – it's called 'Strong Customer Authentication'. For more in-depth information see our detailed FAQ page.
Where you log in to Online Banking depends on the type of account you have:
Sometimes technical difficulties can happen, and can be resolved through troubleshooting. Follow the steps and guides on this page (metrobankonline.co.uk/troubleshooting) for help with Online Banking.
If you have lost your card or had it stolen you should cancel it immediately. You can do this through our mobile app, on online banking or in store.
See more in-depth information and step-by-step guides for cancelling your card.
This often happens because some companies have trading names that are different to the name you are used to seeing. Check our table of trading names for more information and advice on what to do next.
We’ve made it really easy to open a personal current account with Metro Bank. Just come in to one of our stores or apply online - all you’ll need is proof of your identity and up to two documents for proof of address. Your current account will be up and running straight away. If you’re in store, we’ll print your bank card and cheque book there and then. If you open your account online, your card will arrive within a few days.
Find out more about personal current accounts
This may have been requested by a third party provider (TPP). To find out why the TPP is accessing your account and to stop the OTPs being sent, you need to contact them. You can then withdraw your permission for them to access your account. You can also get in touch with us to reset your login details for additional security.
If you don’t think you’ve ever given consent for a TPP to access your account, or are receiving OTPs other than those you have not requested, it may be fraud. To protect your security, it is important to reset all of your login details as soon as you can – just give us a call on 0345 08 08 500 or visit one of our stores.
We are aware that sometimes customers receive emails from people pretending to be us. You may be able to identify a suspicious email by:
Cheques normally take 4 working days to process. If a bank holiday falls during the clearance period, the number of days will be extended accordingly. For example, a cheque paid in on Thursday before 6pm, when the following Monday is a bank holiday, will be available on the following Wednesday rather than Tuesday.
When paying in cheques drawn on a non-UK bank, please allow 6 - 8 weeks for clearance.
If you’d like to know how quickly you can withdraw your funds after a cheque has been paid into your account you can take a look at our cheque clearance guide.
Metro Bank 24/7. Check balances, make payments, change your details and open new accounts any time - all with Online Banking.
Control your money on the move with our mobile banking app. Check balances, move money, make payments and more wherever you are.
Talk to a real person in our UK contact centre. We’ve temporarily changed our opening hours – click the button below to check when we're available.
Call 0345 08 08 500 to report your card lost or stolen.
Call 0345 08 08 509 if you are worried about fraud on your debit, credit or cash card or your card has been blocked. Opening hours: 24 hours a day, 7 days a week, 365 days a year.
If you want to query or dispute an unrecognised card transaction, call 0345 08 08 509. Opening hours: 8am to 8pm, 7 days a week, 365 days a year.
Call 0345 08 08 500 if you are worried about the security of your Metro Bank account or if you are suspicious of fraudulent activity on your account.
Want to switch your personal or business current account to Metro Bank? Call us on 0345 08 08 500.
We can also help with switches that are in progress. For this, call 0345 08 08 501.
Existing customers: For questions about your existing Metro Bank mortgage, call 0345 319 1200.
New mortgage applications: If you have a question about a new mortgage application, call 0203 427 1435.
Mortgage Brokers: For enquiries on new and existing applications, please call us on 0203 427 1019.
For help with our savings products, including ISAs, call us on 0345 0808 500. Amaze Direct would be your first point of contact and they are available 24/7.
If you want to discuss arrears on your Metro Bank Current Account, Cash Account, Personal Loan, Business Start Account, Business Bank Account, Small Business, Commercial or Community Account, or if you have a question about a collection letter you have received, call 0345 241 3075.
If you have a question about a Metro Bank/St James's Place product, including intergenerational mortgages, call 0203 402 8970.
Have you had a great moment in-store with one of our colleagues? We’d love to hear about it!
If you’ve been sent an email which looks suspicious, don’t reply to it. It might be fraudulent. Forward it to us and we’ll investigate.
Prefer pen and paper? Send us a letter to the following address:
Metro Bank, One Southampton Row, London, WC1B 5HA.