This website is for FCA Authorised Intermediaries only.
Broker Helpdesk
Please note, our Broker Helpdesk will be closing at 4pm on Friday 13 December for training purposes.
Mortgage intermediaries
Through our online portal, you can access our affordability calculator, submit applications, stay up to date with your ongoing cases, and switch existing mortgage deals. Need some help? All the ways you can get in touch with us are at the bottom of this page, including info about our dedicated Broker Helpdesk.
Vulnerable customers: Find out more information on how to identify and support customers that are vulnerable.
Buy-to-let mortgage products
Feature of the Week
Highlights from our most recent Feature of the Week include:
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Removal of £100,000 rental limit - We have removed the maximum accepted annual rental limit of £100,000 across all our buy to let loan sizes. Read our Feature of the Week to find out more.
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‘Metro Bank Talks…’ available on demand - You can now watch it at a time that suits you. Read our Feature of the Week to find out more.
Our current processing timescales
Broker Helpdesk -
- Calls answered within 30 seconds
Residential and personal BTL applications -
- Due diligence checks are taking up to 2 working days
- Applications are currently being underwritten for cases with due diligence checks completed on Tuesday 10th December
Limited Company BTL applications -
- Due diligence checks are taking up to 10 working days
- Applications are currently being underwritten for cases with due diligence checks completed on Tuesday 10th December
Log into the portal to check for updates and messages on your cases or call the Broker Helpdesk on 0203 427 1019 who will be happy to help.
Intermediaries Login
Log in to our mortgage portal to access our products, produce a mortgage illustration and track cases
Register for our Mortgage Portal
Register online to place business with us and get access to our mortgage portal and products
More information and tools
Mortgage Lending Criteria
View our residential and buy-to-let mortgage lending criteria
Mortgage Calculators
Find out how much your buy to let and residential customer could borrow.
Intermediary FAQs
Read up on our most frequently asked questions including how we support vulnerable customers.
Contact us
Metro Bank Broker Helpdesk
For enquiries on new and existing applications or to request a meeting with your local Business Development Manager, please call us on 0203 427 1019 and we will be happy to help you.
Helpdesk opening hours:
Monday to Wednesday & Friday, 9am to 5.30pm
Thursday, 10am to 5.30pm
Saturday & Sunday, closed
Contact your local BDM
Our Business Development Management team can answer all your questions from lending policy enquiries to specific updates on your clients' mortgage applications. Find your local Business Development Manager here.
Visit a Store
To find a store near you - with extended hours, visit the Store Locator page for details.