If your customer is struggling with their finances as a result of the pandemic, they can apply for a mortgage payment holiday or a payment holiday extension here.
If they want to talk to us about their situation, they can call our Mortgage Servicing team on 0345 319 1200, email firstname.lastname@example.org quoting their mortgage account number and monthly payment date, or complete our call-back request form. We will reply as soon as we can.
For more information on how we’re supporting our customers, go to metrobankonline.co.uk/coronavirus.
This website is for use by FCA authorised intermediaries only.
Building a fantastic intermediary mortgage business is vital to our success.
We have a strong deposit base, helping us to continue lending with confidence.
5 Year Fixed Rate
5 Year Fixed Rate
We recently reduced our 75% LTV product range by 20bps for new customers and continue to offer all re‑mortgage customers the benefit of two fees assisted options for properties up to £2million.
Log in to our mortgage portal to access our products, track cases and use our affordability calculator
Register online to place business with us and get access to our mortgage portal, where you'll find our affordability calculator and more
To make life easier for you, we have a helpdesk and a Business Development Management team to answer all your questions from lending policy enquiries to specific updates on your clients' mortgage applications.
For enquiries on new and existing applications or to request a meeting with your local Business Development Manager, please call us on 0203 427 1019 and we will be happy to help you.
Helpdesk opening hours:
Monday to Wednesday, 9am to 5.30pm
Thursdays, 9.30am to 5.30pm
Fridays, 9am to 5.30pm
Saturdays & Sundays, closed
Our Business Development Management team can answer all your questions from lending policy enquiries to specific updates on your clients' mortgage applications.
To find a store near you - with extended hours, visit the Store Locator page for details.