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Mortgages as individual as your most individual individuals

We get to know your most individual customers and we underwrite mortgages that are as individual as they are.
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Mortgage intermediaries

This website is for FCA Authorised Intermediaries only

Through our online portal, you can access our affordability calculator, submit applications, stay up to date with your ongoing cases, and switch existing mortgage deals. Need some help? All the ways you can get in touch with us are at the bottom of this page, including info about our dedicated Broker Helpdesk.

Feature of the Week

Highlights from our most recent Feature of the Week include:


  • 5 year fixed stress rate 3.5% at 140% of the mortgage interest amount calculated for loans up to 75% LTV
  • Maximum loan increased to £2m for 75% LTV
  • 80% LTV products with rates starting from 3.29%, maximum loan size of £500,000
  • No longer require income proof for self-financing buy-to-lets

Our current processing timescales

  • Calls to Broker Helpdesk answered in 60 seconds

  • We are underwriting & reviewing Agreements in Principle within 24 Hours

  • Mortgage Applications acknowledged and Fully Packaged from Monday 17th January

  • Documentation uploaded which includes messages and further items for previously unpackaged cases received from Monday 17th January

Log into the portal to check for updates and messages on your cases or call the Broker Helpdesk on 0203 427 1019 who will be happy to help.

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Intermediaries Login

Log in to our mortgage portal to access our products, produce a mortgage illustration and track cases

Register for our Mortgage Portal

Register online to place business with us and get access to our mortgage portal and products

More information and tools

Mortgage Lending Criteria

View our residential and buy-to-let mortgage lending criteria

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Mortgage Calculators

Find out how much your buy to let and residential customer could borrow.

Contact Us

Metro Bank Broker Helpdesk

For enquiries on new and existing applications or to request a meeting with your local Business Development Manager, please call us on 0203 427 1019 and we will be happy to help you.

Helpdesk opening hours:
Monday to Wednesday, 9am to 5.30pm
Thursdays, 9.30am to 5.30pm
Fridays, 9am to 5.30pm
Saturdays & Sundays, closed

Contact your local BDM

Our Business Development Management team can answer all your questions from lending policy enquiries to specific updates on your clients' mortgage applications. Find your local Business Development Manager here.

Visit a Store

To find a store near you - with extended hours, visit the Store Locator page for details.