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Mortgage Intermediaries

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Mortgage Intermediaries

This website is for use by FCA authorised intermediaries only. 

Any customers struggling with their finances as a result of the coronavirus outbreak should get in touch with us to discuss their situation.

They can call our Mortgage Servicing team on 0345 319 1200 or email, quoting their mortgage account number and monthly payment date, or they can complete our call-back request form. We aim to reply as soon as we can.

Alternatively, they can apply online for a mortgage payment holiday.

For more information on how we’re supporting our customers, go to

Metro Bank's aim is simply to revolutionise banking by creating fans not customers

Building a fantastic intermediary mortgage business is vital to our success.
We have a strong deposit base, helping us to continue lending with confidence.

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Buy to Let Mortgages

5 Year Fixed Rate


Residential Mortgages

5 Year Fixed Rate


Feature of the Week

Important updates from Metro Bank

We have been working hard to put in place solutions to the ongoing impacts of the coronavirus.

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Intermediaries Login

Log in to our mortgage portal to access our products, track cases and use our affordability calculator

Register for our Mortgage Portal

Register online to place business with us and get access to our mortgage portal, where you'll find our affordability calculator and more

Mortgage Lending Criteria

View our residential and buy-to-let mortgage lending criteria

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Mortgage Calculator

Registered users can access our mortgage affordability calculator

Our Team

To make life easier for you, we have a helpdesk and a Business Development Management team to answer all your questions from lending policy enquiries to specific updates on your clients' mortgage applications.

Contact Us

Metro Bank Broker Helpdesk

For enquiries on new and existing applications or to request a meeting with your local Business Development Manager, please call us on 0203 427 1019 and we will be happy to help you.

Helpdesk opening hours:
Monday to Wednesday, 9am to 5.30pm
Thursdays, 9.30am to 5.30pm
Fridays, 9am to 5.30pm
Saturdays & Sundays, closed

Contact your local BDM

Our Business Development Management team can answer all your questions from lending policy enquiries to specific updates on your clients' mortgage applications. 

Visit a Store

To find a store near you - with extended hours, visit the Store Locator page for details.