Skip to main content

Mortgages as individual as your most individual individuals

We get to know your most individual customers and we underwrite mortgages that are as individual as they are.
Scroll down

Mortgage intermediaries

This website is for FCA Authorised Intermediaries only

Through our online portal, you can access our affordability calculator, submit applications, stay up to date with your ongoing cases, and switch existing mortgage deals. Need some help? All the ways you can get in touch with us are at the bottom of this page, including info about our dedicated Broker Helpdesk.

Feature of the Week

Highlights from our most recent Feature of the Week include:

  • Changes to Metro Bank residential products – with effect from 5.30pm on Wednesday 18 May 2022, we will be making changes to our Residential product range. Read our Feature of the Week to find out more
  • Metro Bank for Interest Only Mortgages – our Interest Only Mortgage Range gives your customers the flexibility to choose how they repay their mortgage. Read our Feature of the Week to find out more.

Our current processing timescales

We are currently experiencing high application volumes therefore processing times are taking longer than normal.

  • Cases will be acknowledged within 9 working days (pending all customer due diligence checks have passed) 
  • We are currently underwriting applications (non Portfolio BTL) acknowledged and fully packaged from Thursday 5th May
  • We are underwriting Portfolio BTL applications and documents from Friday 29th April
  • We are reviewing documentation uploaded (which includes messages and further items) on previously unpackaged cases received from Wednesday 4th May

Log into the portal to check for updates and messages on your cases or call the Broker Helpdesk on 0203 427 1019 who will be happy to help.

Intermediaries Login

Log in to our mortgage portal to access our products, produce a mortgage illustration and track cases

Register for our Mortgage Portal

Register online to place business with us and get access to our mortgage portal and products

More information and tools

Mortgage Lending Criteria

View our residential and buy-to-let mortgage lending criteria

Mortgage Calculators

Find out how much your buy to let and residential customer could borrow.

Contact Us

Metro Bank Broker Helpdesk

For enquiries on new and existing applications or to request a meeting with your local Business Development Manager, please call us on 0203 427 1019 and we will be happy to help you.

Helpdesk opening hours:
Monday to Wednesday, 9am to 5.30pm
Thursdays, 9.30am to 5.30pm
Fridays, 9am to 5.30pm
Saturdays & Sundays, closed

Contact your local BDM

Our Business Development Management team can answer all your questions from lending policy enquiries to specific updates on your clients' mortgage applications. Find your local Business Development Manager here.

Visit a Store

To find a store near you - with extended hours, visit the Store Locator page for details.