This website is for FCA Authorised Intermediaries only.
Please note, our mortgage portal will not be available from 8:30pm to 10:30pm on Tuesday 5 November and Thursday 7 November.
Through our online portal, you can access our affordability calculator, submit applications, stay up to date with your ongoing cases, and switch existing mortgage deals. Need some help? All the ways you can get in touch with us are at the bottom of this page, including info about our dedicated Broker Helpdesk.
Vulnerable customers: Find out more information on how to identify and support customers that are vulnerable.
Highlights from our most recent Feature of the Week include:
‘Metro Bank Talks…’ available on demand - You can now watch it at a time that suits you. Read our Feature of the Week to find out more.
Broker Helpdesk -
Residential and personal BTL applications -
Limited Company BTL applications -
Log into the portal to check for updates and messages on your cases or call the Broker Helpdesk on 0203 427 1019 who will be happy to help.
Log in to our mortgage portal to access our products, produce a mortgage illustration and track cases
Register online to place business with us and get access to our mortgage portal and products
View our residential and buy-to-let mortgage lending criteria
Find out how much your buy to let and residential customer could borrow.
Read up on our most frequently asked questions including how we support vulnerable customers.
For enquiries on new and existing applications or to request a meeting with your local Business Development Manager, please call us on 0203 427 1019 and we will be happy to help you.
Helpdesk opening hours:
Monday to Wednesday & Friday, 9am to 5.30pm
Thursday, 10am to 5.30pm
Saturday & Sunday, closed
Our Business Development Management team can answer all your questions from lending policy enquiries to specific updates on your clients' mortgage applications. Find your local Business Development Manager here.
To find a store near you - with extended hours, visit the Store Locator page for details.