This website is for FCA Authorised Intermediaries only
Through our online portal, you can access our affordability calculator, submit applications, stay up to date with your ongoing cases, and switch existing mortgage deals. Need some help? All the ways you can get in touch with us are at the bottom of this page, including info about our dedicated Broker Helpdesk.
Calls to Broker Helpdesk answered in 60 seconds
We are underwriting & reviewing Agreements in Principle within 24 Hours
Mortgage Applications acknowledged and Fully Packaged from Monday 17th January
Documentation uploaded which includes messages and further items for previously unpackaged cases received from Monday 17th January
Log into the portal to check for updates and messages on your cases or call the Broker Helpdesk on 0203 427 1019 who will be happy to help.
For enquiries on new and existing applications or to request a meeting with your local Business Development Manager, please call us on 0203 427 1019 and we will be happy to help you.
Helpdesk opening hours:
Monday to Wednesday, 9am to 5.30pm
Thursdays, 9.30am to 5.30pm
Fridays, 9am to 5.30pm
Saturdays & Sundays, closed
Our Business Development Management team can answer all your questions from lending policy enquiries to specific updates on your clients' mortgage applications. Find your local Business Development Manager here.
To find a store near you - with extended hours, visit the Store Locator page for details.