To initially register to use our Mortgage Portal please enrol here
You will be asked to input basic details such as FCA number, correspondence address, name, telephone number and email address. Once you have completed this and have accepted our terms and conditions, you will receive confirmation that we have received a registration request.
We will be in contact shortly to confirm if your registration has been approved. If you are a Directly Authorised firm who are not already registered with us, you will be sent a Broker Information Request document and an Intermediary Agreement for completion by your Principal. Once these completed documents have been returned and approved by our Mortgage Quality team, a confirmation email will be sent confirming your approval and access to the system.
Once registered, log in to our Mortgage Portal
Firstly complete an Agreement in Principle (AIP) - which will perform a soft credit footprint using Equifax. You will get an instant decision.
Once the AIP is agreed, the Full Mortgage Application (FMA) screens need to be completed. The good news is that the information from the Agreement in Principle will pre populate across to the FMA, avoiding the need to rekey already captured data.
Either call our broker Help desk on 0203 427 1019 or log in to our online Mortgage Portal and follow the instructions below.
To obtain an update on an existing application, log in to the Mortgage Portal (it needs to be the broker’s log in that keyed the case) and click on the “Recent Case” tab at the bottom of the page.
Select an individual case to be able to see a summary – this will show when each processing stage is reached.
Please note there may be checklist items outstanding that are required prior to your application proceeding.
To see all the checklist items that are outstanding on a case, click on the icon on the left hand side of the checklist items heading. By clicking on this icon the screen will extend and show you the full list of outstanding items on that particular case. This will help you identify what documents need uploading as well as questions to be answered, enabling you to process a case faster.
To upload documents for the checklist items either ‘add new’ under documents or click ‘upload’ next to the appropriate checklist item.
To provide further information to support your application - On the summary page click Send a Message in the bottom right hand corner and you will be able to add additional information and send the message directly to the underwriter.
Log into the Mortgage Portal and update your User Profile (This is located on the menu bar beside the Log out Option).
To change your submission route, simply click on the radio button next to change my submission route and select your new Mortgage Club/Network.
Proof of ID x 1
Photographic Proof of ID:
Acceptable non-photographic identity for UK/EEA and Swiss nationals:
Proof of Address x 2 (if not on the voters roll)
Source of Funds
Certified documents must be uploaded at the time of submission or we are unable to underwrite your case, please ensure you do this to prevent delays for your customer. Please ensure photo ID is certified as a true likeness of the customer and a true copy of the document. To find out who is eligible to certify these supporting documents please refer to the below FAQ.
If you wish to discuss a submission in more detail then please call our Broker Help Desk on 0207 427 1019
If you have met the individual party face to face, you are eligible to certify their documents. If unable to meet each individual party, the documents must be certified by a one of the below professional individuals based in the UK:
In order to be independent the certifier should not be a party to the account or a member of the signatories family (an example would be another accountant from the same firm who is also party to the account)
The certifier should mention the following details and statement:
(Please note this list is designed to help you submit your application however every application is individual and underwriters may ask for additional information, once the case has been fully assessed).
If you wish to discuss a submission in more detail then please call our Broker Help Desk on 0207 427 1019
The new portal, designed specifically for intermediaries to help customers switch mortgage deals online, can be accessed on this page.
Customers switching via the portal will benefit from no legal or valuation fees with the added option of being able to switch up to three months early without incurring an early repayment charge.
For more information, please see our portal user guide.
As this is for intermediary use only you will need to log into the mortgage portal and click on the calculator tab – please log in using the link at the top right hand corner of this page.