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Existing Customers and Rate Switching products

This website is for FCA Authorised Intermediaries only.

For existing customers

  • A portal designed specifically for Intermediaries helping customers switch mortgage deals online.
  • Customers switching via the portal will pay no legal or valuation fees, with the option of switching up to three months early without incurring an early repayment charge. If your customer finds a mortgage rate they’d like to switch to, you will need to tell us 10 working days before their current mortgage rate ends.
  • We pay Intermediary Procuration fees of up to 0.3% on all broker-keyed rate switches.
  • For more information, contact your local BDM or call our helpdesk on 020 3427 1019.

Existing Mortgage Customers

Products for customers wanting to switch to a new deal or take a further advance on their 
existing property.

More information

Download our PDF to read when you like.

Residential Mortgage Products for Existing Customers (PDF) (79KB)

Completing a Further Advance, Transfer of Equity, Term Change or Port

If your customer would like to make changes to their current Metro Bank mortgage, please follow our simple guide below. These changes include the following:

  • Further Advances
  • Porting of the loan (substitution of property)
  • Transfer of Equity (substitution, removal or addition of a borrower)
  • Change of repayment type
  • Change of Term
  • Mid-term rate switches

Please note, when applying for a PCV, your customer must have had their mortgage for 6 months after completion and only when our charge has been registered against the security.

Download our PDF to read when you like.

Guide to dealing with Post Contract Variations (PDF)

For further information please email , contact your BDM or call our Broker Helpdesk on 0203 427 1019.


Mortgage customers with Metro Bank with a mortgage have the option of overpaying on top of their usual monthly payments. By making use of this they could save a considerable amount of interest and may also help to repay their mortgage earlier.

For our Residential mortgage customers they can overpay by 20% a year. The amount they can overpay each year without incurring any early repayment charges is determined on the initial amount borrowed and then subsequently on what their mortgage balance is each time they switch to a new rate.

To avoid any early repayment charges customers should avoid exceeding their annual overpayment allowance, details of early repayment charges are shown in the mortgage offer.

About overpayments

Mortgage customers can make an overpayment at any point during their mortgage. The minimum overpayment is £500.

If they make any overpayments, we’ll reduce their mortgage balance immediately and send them details of their new monthly mortgage payment.

Unfortunately it isn’t possible to make underpayments or take payment holidays.

Please note that the payment must come from a personal account in the name of the mortgage customer, third party payments or payments from a business account cannot be accepted.

How do customers make an overpayment?

There are a variety of overpayment methods available.

To pay by cheque, please make cheques payable to Metro Bank PLC, quoting the account number on the reverse and send the cheque to us at Metro Bank, Mortgage Admin Team, PO Box 1130, Uxbridge, UB8 9XX.

Payment can also be made directly into the mortgage account, using the following details. Please quote the mortgage account number as the reference.

Bank Name:                       Metro Bank PLC

Account Name:                 Metro Bank PLC – Mortgages

Account Number:             12994907

Sort Code:                          23-05-80

Reference:                          (Please quote the individual 8 digit mortgage account)

Helpful information and contact details

Existing Metro Bank customer with us wanting to know more about the ins and out of their mortgage? We have some frequently asked questions that may help.

Find out more