Metro Bank’s Cookie Policy details our use of cookies and similar tracking technologies, your options regarding their use on your devices, and their function in data collection across our platforms.
Where we say 'cookies' we also include similar tracking technologies that collect data while you use our digital services to help provide you with the best possible online experience.
The information that cookies collect, may include; internet protocol address (‘IP address’), operating system, browser type, pages visited, and average time spent.
The cookies we use do not store or access any of your banking information.
Data we collect will be held by Metro Bank. We use this data to:
Understanding Cookies
Cookies are small text files stored on your device by the websites you visit. They remember details like your preferences and login info, enhancing your browsing experience.
First and Third Party Cookies
First party cookies are created by the website you're visiting, helping it to remember your preferences and improve your experience.
Third-party cookies are made by other sites and are often used for tracking and advertising purposes.
Our Third Party Partners
If you have given us your consent, we may allow third parties to collect your data by setting their own cookies on your device.
Here are links to the cookie policies of our main Third Party Partners;
We don’t sell your data to third-party organisations.
If you have questions on our use of cookies, please email DataProtectionOfficer@metrobank.plc.uk.
You can manage your cookie preferences at any time by changing your cookie settings.
You can also use your browser settings to delete older cookies or switch off a cookie altogether. If you do this, it may mean that we can't use ‘strictly necessary’ cookies properly, and so parts of our websites may not work correctly.
If you switch off a category of cookies that you've previously accepted, then for technical reasons those cookies will not be deleted.
For more information about how to use settings to clear your browser data or to manage cookies, check your browser 'Help' function.
Find out more on how to manage cookies in common browsers (Internet Explorer, Chrome, Firefox and Safari) on the Information Commissioners’ Office (ICO) website.
| Strictly Necessary cookies | |
|
Description: Also, known as essential cookies, they’re required for the operation of our websites. They also maintain online security and protect against online fraud. They include cookies that enable you to log into secure areas of our websites and help ensure the content of the pages loads quickly. |
Your Choice: You can’t turn off these cookies |
| Performance cookies – tracking website performance | |
|
Description: These cookies gather aggregated data to help us to analyse how visitors use our online services, such as identifying the most visited pages. Understanding this data allows us to improve our customers’ online experiences. This information is not used for online advertising targeting purposes. |
Your Choice: We’ll ask for your consent to use these cookies. |
| Functional cookies | |
|
Description: These cookies remember your preferences so that you don’t have to enter them each time you visit our websites and other online channels, such as your user ID on a log-in page. Functional cookies allow us to personalise content for you – without them we can’t remember your choices. |
Your Choice: We’ll ask for your consent to use these cookies. |
| Targeting cookies | |
|
Description: These are usually third-party cookies from marketing partners, used to deliver adverts that are relevant to you and your interests. They do this by recording your visits to our websites, the pages you’ve visited and the links you have followed. We then use this information to tailor both our websites and the relevance of the advertising to your interests |
Your Choice: We’ll ask for your consent to use these cookies. |
The duration of cookies varies depending on their type and purpose. Some cookies are session cookies, which are deleted when you close your browser. Others are persistent cookies, which remain on your device for a specified period.
We retain data collected through cookies for the duration necessary to fulfil the purposes outlined in this policy, unless required by law to retain it for a longer period.
This section explains how Metro Bank uses tracking technologies in emails we send, why we use them, and how you can limit or stop certain types of tracking.
We use small images in emails, sometimes called pixels, to understand how people interact with our emails. These pixels can help us collect information such as:
This is known as email tracking. We use this information to help us understand how effective our emails are, monitor delivery issues, and improve future communications.
Service and regulatory emails
These are emails that we're required by law or regulation to send you, such as important updates, alerts or statements. For service and regulatory emails, we only use essential tracking needed to send, deliver and manage the email. This may include whether the email was sent, delivered, blocked, bounced, reported as spam or unsubscribed.
We do not use service or regulatory emails to track opens, clicks or device activity for marketing purposes.
Marketing emails
These are emails about our products, services, offers and promotions that may be of interest to you. For marketing emails, we may use email tracking to understand engagement and improve future marketing communications. This may include opens, clicks, device or browser information, delivery status, bounces, spam complaints and unsubscribes.
You can stop receiving marketing emails at any time by updating your marketing choices or using the unsubscribe option in our marketing emails.
How to limit email tracking
You may be able to limit some email tracking by changing your email app, browser or device settings so images do not download automatically.
This may stop some tracking pixels from loading when you open an email. However, if you click a link in an email, that click may still be recorded, depending on your web cookies settings.
Link tracking in marketing emails
Some emails may include links to Metro Bank web pages. If you click these links, we may record that the link was clicked. When you visit our website, any further website tracking will depend on your cookie choices on the Metro Bank website.
You can manage website tracking by reviewing your cookie choices on the Metro Bank website.