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Culture and diversity

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Our culture

Our inclusive culture helps us attract, welcome, celebrate, retain and develop fantastic people. Our culture encourages our colleagues to bring the best they have when helping our customers and supporting each other at work.

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Our networks

We have a number of colleague-led groups, including Women on Work (WOW), Mpride for our LGBT+ colleagues and our most recent group, Mbrace, for our black, Asian and minority ethnic (BAME) community. All groups are open to all colleagues, regardless of race, gender or sexual orientation.

We reflect our communities

We recruit colleagues from the communities where our stores and teams are based. This is good for employment within those local communities and for our customers, who can speak with someone who knows their area.

Make-up of Metro Bank colleagues

Communities 2020

As at 31 December 2019

Gender diversity at every level


As at 31 December 2019

*Executive Leadership Team is defined as all direct reports to the CEO excluding support roles. It does not include Executive Directors

**Senior managers are defined as those in a senior management position who report directly to a member of the Executive Leadership Team

Our 2019 gender pay gap report

Like many organisations, we have a gender pay gap and gender bonus gap. We are committed to reducing the gap, wherever possible, by encouraging and supporting more fantastic women into senior jobs at Metro Bank.

See the last two year’s gender pay gap data

How big is our gender pay gap?


As at 5 April 2019

Why do we have a gender pay gap?

Our gender pay gap is caused by the higher proportion of men in more senior roles. We have a range of initiatives focused on encouraging and supporting talented women into leadership and specialist jobs. From our female networking group, mentoring programmes, leadership training and providing diverse candidate lists to hiring managers, to publishing minimum salaries in our job adverts and flexible working arrangements including 14 weeks fully paid parental leave for new parents, regardless of gender.

Very importantly, we have examined the salaries for all jobs across the bank with more than ten colleagues. This has confirmed that we pay our colleagues doing the same role equitably, regardless of gender. 

Proportion of female and male colleagues by pay quartile

The charts below show the gender distribution and pay gap at Metro Bank across the four pay quartiles:


As at 5 April 2019

Proportion of female and male colleagues who received a bonus

In 2019, 80.8% of females received a bonus, versus 79.6% of males:

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As at 5 April 2019

I can confirm the data reported is accurate.

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Jeremy Bennett

Group Reward Director

3 April 2020

Women in Finance Charter

We are signatories of the Government's Women in Finance Charter

  • Our CEO Dan Frumkin is responsible and accountable for gender diversity and inclusion.
  • We have a target of 35% by 2020 for gender diversity in our senior management in line with the Hampton-Alexander report. Progress against this target will be shared annually.
  • Variable reward at Metro Bank is linked to the diversity of our senior managers.
  • When we signed up to the Charter in 2018 we had 28% female representation in senior management. As of 30 September 2021 we have 44.4% female representation in senior management.

Cynnig Cymraeg

With two stores based in Cardiff, we’re dedicated to supporting our Welsh customers and celebrate the local language and culture. So much so, our commitment has earned us official recognition from the Welsh Language Commissioner, Aled Roberts.

We want Welsh speaking customers to walk into our stores and feel comfortable using their own language, and we’re proud of the way our colleagues use it in conversation, during local events, and at our drive-thru banking experience.

Here’s more detail on the ways our Welsh language services continue to assist our customers and colleagues with their everyday banking needs.


Dyma ein Cynnig Cymraeg sy’n disgrifio’r gwasanaethau Cymraeg sydd ar gael i’n cwsmeriaid. Yn ogystal â chynnig datblygiad i’n cydweithwyr.

Mae’r Gymraeg yn bwysig i’r gwasanaethau yr ydym yn eu darparu gan fod llawer o’n cwsmeriaid yn siarad Cymraeg. Y mae hefyd yn bwysig i gefnogi’r iaith Gymraeg yng Nghymru ble bynnag y gallwn yn y gymuned.

Dyma yw ein Cynnig Cymraeg:

  1. Bydd modd adnabod siaradwyr Cymraeg yn ein siopau yng Nghymru am eu bod yn gwisgo logo Iaith Gwaith – sef logo a ddefnyddir i ddynodi siaradwyr rhugl neu ddysgwyr.
  2. Presenoldeb amlycach o’r Gymraeg yn ein siopau i gwsmeriaid a chydweithwyr. Bydd hyn yn cynnwys arwyddion, deunydd hyrwyddo.
  3. Caiff Parth Arian, ein rhaglen addysg ariannol am ddim i ysgolion a grwpiau ieuenctid, ei chyflwyno yn y Gymraeg a’r Saesneg, yn dibynnu ar iaith ddewisol y grŵp.
  4. Os wnewch chi ysgrifennu atom ni yn y Gymraeg, byddwn yn ymateb yn y Gymraeg.
  5. Mae ein siopau Cymraeg yn ymddwyn fel canolfan i’r gymuned leol, ac yn cynnal digwyddiadau rhwydweithio busnes a byddwn yn dathlu diwylliant a thraddodiadau Cymru (e.e. Dydd Gŵyl Dewi). Bydd y digwyddiadau hyn yn croesawu’r sawl sy’n siarad Cymraeg a Saesneg yn ein siopau.
  6. Byddwn yn rhoi’r cyfle i’n cydweithwyr ddysgu a gwella eu sgiliau Cymraeg.


This is our Welsh Offer which describes the Welsh language services that are available to our customers. As well as to offer development for our colleagues.

The Welsh language is important to the services we provide as we have many Welsh speaking customers. It is also important to support the Welsh language in Wales wherever we can in the community.

  1. In our Welsh stores you will be able to recognise Welsh-speaking colleagues as they will be wearing the Iaith Gwaith – the logo used to identify fluent speakers or learners.
  2. A more prominent presence of the Welsh language in our stores for customers and colleagues. This will include signage, promotional material.
  3. Money Zone, our free financial education programme for schools and youth groups, will be delivered in both English and Welsh depending on the group’s preference.
  4. If you write to us in Welsh, we will respond in Welsh.
  5. Our Welsh stores act as a hub for the local community, hosting regular business networking events and we will celebrate Welsh culture and traditions (for example St David’s day). In our stores these events will welcome both English and Welsh speakers.
  6. We will give our colleagues the opportunity to learn and improve their Welsh language skills.