Our customers and their needs always come first at Metro Bank. We’re a community bank, with each of our stores rooted in the local community that it serves.
Being a socially responsible and ethical organisation matters to us – it underpins our culture and how we conduct ourselves every day. This means we’re honest, consistent and transparent with our customers, and focus on providing the very best service and convenience.
Metro Bank is a retail and business bank, committed to lending into communities. All of our lending is funded through customer deposits, we have no wholesale funding and no investment bank. This means we are just focused on our serving our customers.
Each time we open a store we are proud to be joining a new local community so we kick off by celebrating with a bang! At each Store Grand Opening you’ll find fun events like stilt walkers, face painting, music and even performing dogs.
Just as we love to work closely with local people and businesses in our community, we want to pass on our passion for banking to all our customers – no matter how old they are.
We encourage young savers to join our Magic Money 5 for 5 club with special incentives. And we work with schools in the neighbourhood to give children an understanding of the basic principles of handling money through our Money Zone Programme. Our aim is to help students learn to manage their income and spending.
We make banking fun and convenient for all our customers, who are empowered to bank with us whenever, wherever and however they choose.
Each year we hold hundreds of local business networking events in our stores. These are opportunities to meet and network with fellow local entrepreneurs and to talk to us about how we can help you and your business. People like doing business with people they like – so get to know the people who matter in your community.
When we open a store in a new area, we hire around 25 local people who are part of that community. We’re very proud that since our launch more than 2,000 new careers have been created for people around London and the South East, and this trend will only continue as we keep delivering amazing service. It’s the people who make a real difference to the customers and to their community with a friendly welcome in store.
For more information see our careers section.
Switching your current account to Metro Bank is simple and hassle-free. And we guarantee to have it all done and dusted for you in 7 days.
With our same-day account opening, you can apply in store and we'll print your card there and then. Having the right documents will help make the process go smoothly.
It's never too early to start saving. If you've got a special purchase in mind open a Young Savers account and watch your money grow.
Never mind under a mattress or in a sock drawer – your valuables need proper security. We have 5 sizes of Safe Deposit Boxes available.