Our products
ways to bank
Online
Metro Bank 24/7. Check balances, make payments, see transactions and open new accounts any time - all with internet banking.
Mobile
Control your money on the move with our mobile banking app. Check balances, move money, make payments and more wherever you are.
In store
All of our friendly stores are open 8am to 8pm, Monday to Friday, 8am to 6pm on a Saturday, 11am to 5pm on Sundays and Bank Holidays.
Telephone
If you need help you can talk to a real person in our UK contact centre 24 hours a day, 7 days a week, 365 days a year
MORE USEFUL PHONE NUMBERS
- Lost and stolen cards
- Card security, card fraud and card disputes
- Account security and fraud
- Switching your account
Lost and stolen cards
Lost and stolen cards
Call 0345 08 08 500 to report your card lost or stolen.
Opening hours:
- 24 hours a day, 7 days a week, 365 days a year
Card security, card fraud and card disputes
Card security, card fraud and card disputes
Call 0345 08 08 509 if you are worried about fraud on your debit, credit or cash card or your card has been blocked. Opening hours: 24 hours a day, 7 days a week, 365 days a year.
If you want to query or dispute an unrecognised card transaction, call 0345 08 08 509. Opening hours: 8am to 8pm, 7 days a week, 365 days a year.
Account security and fraud
Account security and fraud
Call 0345 08 08 500 if you are worried about the security of your Metro Bank account or if you are suspicious of fraudulent activity on your account.
Opening hours:
- 24 hours a day, 7 days a week, 365 days a year
Switching your account
Switching your account
Want to switch your personal or business current account to Metro Bank? Call us on 0345 08 08 500.
We can also help with switches that are in progress. For this, call 0345 08 08 501.
Opening hours:
- Monday to Friday: 9am to 5.30pm
Mortgages
Mortgages
Existing customers: For questions about your existing Metro Bank mortgage, call 0345 319 1200.
Opening hours:
- Monday to Friday: 8.30am to 6pm
New mortgage applications: If you have a question about a new mortgage application, call 0203 427 1435.
Opening hours:
- Monday to Saturday: 9am to 5.30pm
Mortgage Brokers: For enquiries on new and existing applications, please call us on 0203 427 1019.
Opening hours:
- Monday to Wednesday, 9am to 5:30pm
- Thursdays, 9:30am to 5:30pm
- Fridays, 9am to 5:30pm
- Saturdays & Sundays, closed
Savings
Savings
For help with our savings products, including ISAs, call us on 0345 0808 500. Amaze Direct would be your first point of contact and they are available 24/7.
Arrears
Arrears
If you want to discuss arrears on your Metro Bank Current Account, Cash Account, Personal Loan, Business Start Account, Business Bank Account, Small Business, Commercial or Community Account, or if you have a question about a collection letter you have received, call 0345 241 3075.
Opening hours:
- Monday to Thursday: 8am to 8pm
- Friday: 8am to 5.30pm
- Saturday: 9am to 5.30pm
St James's Place products
St James's Place products
If you have a question about a Metro Bank/St James's Place product, including intergenerational mortgages, call 0203 402 8970.
Opening hours:
- Monday to Friday: 9am to 5.30pm
Face to face
All of our friendly stores are open 8am to 8pm, Monday to Friday, 8am to 6pm on a Saturday and 11am to 5pm on Sundays and Bank Holidays. Feel free to bring the dog!
On Twitter
Have you had a great moment in-store with one of our colleagues? We’d love to hear about it!
Seen something fishy?
If you’ve been sent an email which looks suspicious, don’t reply to it. It might be fraudulent. Forward it to us and we’ll investigate.
Write to us
Prefer pen and paper? Send us a letter to the following address:
Metro Bank, One Southampton Row, London, WC1B 5HA.
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