I don't recognise a payment on my account | Help and Support

I don't recognise a card payment, what can I do?

Sometimes when you look at your bank statement, you'll spot a card payment to a company or organisation with a name you don't recognise.

Often this is because they have trading names that are different to the name you are used to seeing.

You can try searching the name that appears on your statement online or checking our list below, and you should also:

- Think about whether you recognise the amount but not the company name

- Think back over the payments that you have made recently – could this relate to something you have purchased?

If you are still unsure on what the card payment is, please check your previous statements to see if the company has taken any other payments and call us on 0345 08 08 509, we are available 24/7.

If there's another type of payment on your account that you don't recognise, for example a Faster Payment, please contact us on 0345 08 08 500.

List of common company trading names

Trading name	Description or public name
121money.com	An online credit broker that links customers with loan companies
247Moneybox	Payday/short-term loan company. Registered name is Active Securities Limited
Adrian Flux Insurance	Car, bike and home insurance broker
All About Prizes	Subscription service that you pay to enter you into online competitions
allpay	Online payment company used by a variety of public and private sector organisations, including councils and housing associations
Amazon Prime	Membership for Amazon's TV, films and next day delivery services
Arcadia Group	British fashion group that includes the following stores: Burton, Dorothy Perkins, Evans, Miss Selfridge, Outfit, Topman, Topshop and Wallis
Big Savings Club	Online membership club that offers discounts, vouchers and offers to paying members
Capita	Outsourcing company used by private companies such as banks and public sector organisations, for example the UK Government and TV licensing
Cash 4 U Now	Payday/short-term loan provider
Castle Finance Direct	A loan application website
CHB	Government Child Benefit payment
Chequeless	Provides payday/short-term loans through The Money Shop
ID Guard	Identity theft protection product
Completesave.co.uk	Complete Savings UK, an online membership service offering cashback and offers for online shopping
Credit Angel	Service that provides credit reports and scores
Credit Confidential	Online membership service that gives you access to your credit report and credit score
Credit Expert	Membership to Experian credit report and credit score service
CREDITHUB	Credit reports, discounts and credit brokering provided via www.loanmarketing.co.uk.
Domestic & General	Provides warranties for kitchen appliances, boilers and electronic devices
EE	Mobile phone and broadband company that includes EE, Orange and T-Mobile
Equifax	Service that provides access to your credit report and score
G I Ltd	Betting shop, bingo and casino company, which includes Ladbrokes, Coral and Gala Bingo
Goldex Inv	Costa Coffee franchise, with shops in Kent, Surrey, Essex and Sussex
Home Bargains	High-street and online discount store
HomeLet	Provides tenant referencing service and insurance for tenants and landlords
Hutchison 3G UK	Group name of Three Mobile
JUSTFAB LTD	Online fashion store with paid membership
Kingfisher	DIY group that includes the B&Q and Screwfix brands
Knowhow	Technology support offered by Currys PC World and Carphone Warehouse
LBK	Ladbrokes, the betting and gambling company
Let’s Go Rewards	Membership website that offers savings on eating out, tickets and travel
Littlewoods	Clothing and homeware shopping site
Live Career	Online CV and cover letter builder and job-hunting advice service
McAfee	Anti-virus and internet security software
MICROSOFT *XBOXLIVE	Xbox Live Gold subscription, which allows you to play Xbox games online (paid monthly, quarterly or annually)
Mobile Finder	Mobile phone comparison site that charges a one-off fee for finding you a phone contract
MoneyPlus Group	Debt management company
Mr Lender	Online short-term lender. Trading name PDL Finance Limited
My Credit Tracker	Provides access to your credit score and credit report
Netflix	Online film and TV show streaming
New Day	Provides credit and store cards for brands including Amazon, TUI, Debenhams, House of Fraser, Laura Ashley, Burton, Dorothy Perkins, Evans, Miss Selfridge, Outfit, Topman, Topshop and Wallis
Norton	Anti-virus and security software
NOWTV.COM/BILLI	Online film and tv show streaming
NW Card Services	NatWest credit card
NWBS	Nationwide Building Society
OAKAM LIMITED	Loan company
Paddy Power	Betting company
Payday Express	Payday/short-term loan provider
Payday UK	Payday/short-term loan provider. Trading name of Instant Cash Loans Ltd
PayPal	Online service that allows users to send, accept and request payments
PLAYLOTTERY.COM	Online lotteries site
Premium Credit	Provides individuals and businesses with loans to pay insurance premiums, school fees, membership fees, season tickets and more
Quick Credit Score	Provides access to your credit score and credit report
Quick Quid	Payday/short-term loan provider
Rewards Now	Online service that provides shopping discounts for a fee
Shopperdisc	Online service that provides shopping discounts and cashback for a fee
Sony Ent Network	PlayStation Store, PlayStation Video and PlayStation Music purchases
Spotify	Music streaming site that charges for subscriptions
Sunny	Online loan provider
TfL	Transport for London
Juice Plus company	Online vitamin/supplement company
TicketMaster	Concert, sport and event ticket site
UK Credit	Online loan company providing guarantor loans
Wage Day Advance	Online short and medium-term loan provider
Income Extra	Monthly subscription service that provides information on making money online
Wonga	Payday/short-term loan provider

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Call 0345 08 08 509 if you are worried about fraud on your debit, credit or cash card, your card has been blocked or if you want to query or dispute an unrecognised card transaction.

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Metro Bank Help

MetroBank_Help • 16 Feb 2019

Good evening everyone, Nisal ^NK here to help you with any banking questions you have!

Metro Bank Help

MetroBank_Help • 16 Feb 2019

@siraninejad Hi Shahin, I'm sorry to hear this. Please send a letter via recorded delivery explaining why you dispu… https://t.co/Ulr8T4kVLY

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MetroBank_Help • 16 Feb 2019

@alexrpc Hi Alex, please call our contact centre on 0345 08 08 500 for further assistance. They will be able to loo… https://t.co/wcCak0EcL0

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