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Help and support I don't recognise a card payment, what can I do?

I don't recognise a card payment, what can I do?

Sometimes when you look at your bank statement, you'll spot a card payment to a company or organisation with a name you don't recognise.

Often this is because they have trading names that are different to the name you are used to seeing. 

You can try searching the name that appears on your statement online or checking our list below, and you should also:

  • Think about whether you recognise the amount but not the company name
  • Think back over the payments that you have made recently – could this relate to something you have purchased?

If you are still unsure on what the card payment is, please check your previous statements to see if the company has taken any other payments and call us on 0345 08 08 509. We are available 24/7.

If there's another type of payment on your account that you don't recognise, for example a Faster Payment, please contact us on 0345 08 08 500.

List of common company trading names

 

Trading name  Description or public name 
121money.com An online credit broker that links customers with loan companies
247Moneybox Payday/short-term loan company. Registered name is Active Securities Limited
Adrian Flux Insurance Car, bike and home insurance broker
All About Prizes Subscription service that you pay to enter you into online competitions
allpay Online payment company used by a variety of public and private sector organisations, including councils and housing associations
Amazon Prime Membership for Amazon's TV, films and next day delivery services
Arcadia Group British fashion group that includes the following stores: Burton, Dorothy Perkins, Evans, Miss Selfridge, Outfit, Topman, Topshop and Wallis
Big Savings Club Online membership club that offers discounts, vouchers and offers to paying members
Capita Outsourcing company used by private companies such as banks and public sector organisations, for example the UK Government and TV licensing 
Cash 4 U Now Payday/short-term loan provider
Castle Finance Direct A loan application website
CHB Government Child Benefit payment
Chequeless Provides payday/short-term loans through The Money Shop
ID Guard Identity theft protection product
Completesave.co.uk Complete Savings UK, an online membership service offering cashback and offers for online shopping
Credit Angel Service that provides credit reports and scores  
Credit Confidential Online membership service that gives you access to your credit report and credit score
Credit Expert Membership to Experian credit report and credit score service
CREDITHUB  Credit reports, discounts and credit brokering provided via www.loanmarketing.co.uk.  
Domestic & General Provides warranties for kitchen appliances, boilers and electronic devices
EE Mobile phone and broadband company that includes EE, Orange and T-Mobile
Equifax Service that provides access to your credit report and score
G I Ltd Betting shop, bingo and casino company, which includes Ladbrokes, Coral and Gala Bingo
Goldex Inv Costa Coffee franchise, with shops in Kent, Surrey, Essex and Sussex
Home Bargains High-street and online discount store 
HomeLet Provides tenant referencing service and insurance for tenants and landlords
Hutchison 3G UK Group name of Three Mobile
JUSTFAB LTD Online fashion store with paid membership
Kingfisher DIY group that includes the B&Q and Screwfix brands
Knowhow Technology support offered by Currys PC World and Carphone Warehouse
LBK Ladbrokes, the betting and gambling company
Let’s Go Rewards Membership website that offers savings on eating out, tickets and travel
Littlewoods Clothing and homeware shopping site
Live Career Online CV and cover letter builder and job-hunting advice service
McAfee Anti-virus and internet security software
MICROSOFT   *XBOXLIVE Xbox Live Gold subscription, which allows you to play Xbox games online (paid monthly, quarterly or annually)
Mobile Finder Mobile phone comparison site that charges a one-off fee for finding you a phone contract
MoneyPlus Group Debt management company
Mr Lender Online short-term lender. Trading name PDL Finance Limited
My Credit Tracker Provides access to your credit score and credit report
Netflix Online film and TV show streaming
New Day Provides credit and store cards for brands including Amazon, TUI, Debenhams, House of Fraser, Laura Ashley, Burton, Dorothy Perkins, Evans, Miss Selfridge, Outfit, Topman, Topshop and Wallis 
Norton Anti-virus and security software 
NOWTV.COM/BILLI Online film and tv show streaming
NW Card Services NatWest credit card
NWBS Nationwide Building Society
OAKAM LIMITED Loan company
Paddy Power Betting company
Payday Express Payday/short-term loan provider
Payday UK Payday/short-term loan provider. Trading name of Instant Cash Loans Ltd
PayPal Online service that allows users to send, accept and request payments
PLAYLOTTERY.COM Online lotteries site
Premium Credit Provides individuals and businesses with loans to pay insurance premiums, school fees, membership fees, season tickets and more
Quick Credit Score Provides access to your credit score and credit report
Quick Quid Payday/short-term loan provider
Rewards Now Online service that provides shopping discounts for a fee
Shopperdisc Online service that provides shopping discounts and cashback for a fee
Sony Ent Network PlayStation Store, PlayStation Video and PlayStation Music purchases
Spotify Music streaming site that charges for subscriptions
Sunny Online loan provider
TfL Transport for London 
Juice Plus company Online vitamin/supplement company
TicketMaster Concert, sport and event ticket site
UK Credit Online loan company providing guarantor loans
Wage Day Advance Online short and medium-term loan provider
Income Extra Monthly subscription service that provides information on making money online
Wonga Payday/short-term loan provider

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Call 0345 08 08 500 to report your card lost or stolen.

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Call 0345 08 08 509 if you are worried about fraud on your debit, credit or cash card or your card has been blocked. Opening hours: 24 hours a day, 7 days a week, 365 days a year.

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Call 0345 08 08 500 if you are worried about the security of your Metro Bank account or if you are suspicious of fraudulent activity on your account.

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Want to switch your personal or business current account to Metro Bank? Call us on 0345 08 08 500.

We can also help with switches that are in progress.

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Existing customers: For questions about your existing Metro Bank mortgage, call 0345 319 1200.

If you’re concerned about making your payments or you account is in arrears, call 0345 319 1201.

Opening hours:

  • Monday to Friday: 8.30am to 6pm

New mortgage applications: If you have a question about a new mortgage application, call 0203 427 1435.

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Existing mortgage applications: If you have a question about a mortgage application that has already been submitted and has not yet completed, please call 0203 402 8076.

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Mortgage Brokers: For enquiries on new and existing applications, please call us on 0203 427 1019.

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Savings

Savings

For help with our savings products, including ISAs, call us on 0345 0808 500. Amaze Direct would be your first point of contact and they are available 24/7.

Arrears

Arrears

If you want to discuss arrears on your Metro Bank Current Account, Cash Account, Personal Loan, Business Start Account, Business Bank Account, Small Business, Commercial or Community Account, or if you have a question about a collection letter you have received, call 0345 241 3075. 

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St James's Place products

St James's Place products

If you have a question about a Metro Bank/St James's Place product, including intergenerational mortgages, call 0203 402 8970.

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