App and Online Banking troubleshooting

• Click the Menu button and choose Options
• Select the Privacy & Security panel and go to the Cookies and Site Data 
• Click the Clear Data button. The Clear Data dialog will appear   
• Cookies and Site Data (to remove login status and site preferences) and Cached Web Content (to remove stored images, scripts and other cached content) should both be check marked
• Click Clear

• Open Internet Explorer and choose Settings (cog icon - top right) 
• Select Internet Options. The Internet Options dialog box opens, which you can use to control how Internet Explorer functions.
• Click the General tab and then click the Delete button in the Browsing History section. ...
• Check the box titled 'Cookies and website data'  
• Click Delete

• On your computer, open Chrome
• At the top right, click the Menu 
• Click More tools > Clear browsing data
• At the top, choose a time range. To delete everything, select All time
• Next to "Cookies and other site data" and "Cached images and files," check the boxes
• Click Clear data

Clearing cookies in Safari

1. Select Preferences from the Safari menu or hold down the Command key and the comma key at the same time (Command+,)
2. Go to the Privacy tab
3. Select 'Manage Website Data'
4. Select any of the listed websites, one at a time, which state 'Cookies' underneath
5. Click Remove
6. Click Done

Alternatively, you can click the Remove All button to delete all of the sites' cookies and stored data. Safari will ask you to confirm your choice.

By default, Chrome will notify you when a pop-up is blocks and give you an option to see it. To turn off pop-up blocker, follow these instructions:

1. Click the Customize and control Google Chrome menu (the three dots in the upper right corner)
2. Select Settings.
3. Click Advanced at the bottom.
4. Under Privacy and security, click the Content Settings button.
5. Select Pop-ups and redirects.
6. To disable the pop-up blocker uncheck the Blocked (recommended) box.
7. To enable pop-ups on specific sites, check Blocked (recommended) and click Add next to Allow and enter the URL(s).

1. Select the three horizontal bars in the upper right corner.
2. Select Options.
3. Select the Privacy and Security tab.
4. To disable the pop-up blocker, uncheck the Block pop-up windows box below Permissions.
5. To allow specific pop-ups, click Exceptions and enter the URL(s).
6. Close the window.
7. Click OK.

1. Click Tools.
2. Click Pop-up Blocker.
3. Click Turn Off Pop-up Blocker.

1. Click the GEAR icon and select Internet Options.
2. Select the Privacy tab.
3. Uncheck Turn on Pop-up Blocker to disable the pop-up blocker.
4. Click the Settings button to disable pop-up blockers for specific sites.
5. Click OK.

1. From the Safari menu, select Preferences
2. Click Websites at the top of the window
3. Select Pop-up Windows.
4. To disable the pop-up blocker select Allow next to When visiting other websites. 
5. To allow specific pop-ups, navigate to the web page, follow steps 1-3 and then select Allow next to the name of the site. 

By default, Chrome will notify you when a pop-up is blocks and give you an option to see it. To turn off the pop-up blocker, follow these instructions:

1. Click the Customize and control Google Chrome menu (the three dots in the upper right corner)
2. Select Settings.
3. Click Advanced at the bottom.
4. Under Privacy and security, click the Content Settings button.
5. Select Pop-ups and redirects.
6. To disable the pop-up blocker uncheck the Blocked (recommended) box.
7. To enable pop-ups on specific sites, check Blocked (recommended) and click Add next to Allow and enter the URL(s).

1. Select Preferences from the Firefox menu.
2. Select the Privacy and Security tab.
3. To disable the pop-up blocker, uncheck the Block pop-up windows box below Permissions.
4. To allow specific pop-ups, click Exceptions and enter the URL(s).
5. Close the window.
6. Click OK.