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Having problems logging in?

Sometimes technical difficulties can happen, and when they do we want to be here to help you out. If you're having trouble logging into Internet Banking or using the Metro Bank site, read through our guides below for help on how to clear your cookies and get help with internet banking. 

Clearing your cookies and cache

Guides on how to clear your cookies and cache for the browser you are currently using:

Clearing cookies in Chrome Hide clearing cookies in Chrome
  • On your computer, open Chrome
  • At the top right, click the Menu 
  • Click More tools > Clear browsing data
  • At the top, choose a time range. To delete everything, select All time
  • Next to "Cookies and other site data" and "Cached images and files," check the boxes
  • Click Clear data
Clearing cookies in Firefox Hide clearing cookies in Firefox
  • Click the Menu button and choose Options
  • Select the Privacy & Security panel and go to the Cookies and Site Data 
  • Click the Clear Data button. The Clear Data dialog will appear   
  • Cookies and Site Data (to remove login status and site preferences) and Cached Web Content (to remove stored images, scripts and other cached content) should both be check marked
  • Click Clear
Clearing cookies in Internet Explorer (IE) Hide clearing cookies in Internet Explorer (IE)
  • Open Internet Explorer and choose Settings (cog icon - top right) 
  • Select Internet Options. The Internet Options dialog box opens, which you can use to control how Internet Explorer functions.
  • Click the General tab and then click the Delete button in the Browsing History section. ...
  • Check the box titled 'Cookies and website data'  
  • Click Delete
Clearing cookies in Safari Hide clearing cookies in Safari

Clearing cookies in Safari

  1. Select Preferences from the Safari menu or hold down the Command key and the comma key at the same time (Command+,)
  2. Go to the Privacy tab
  3. Select 'Manage Website Data'
  4. Select any of the listed websites, one at a time, which state 'Cookies' underneath
  5. Click Remove
  6. Click Done

Alternatively, you can click the Remove All button to delete all of the sites' cookies and stored data. Safari will ask you to confirm your choice.

Clear cache & cookies on Safari for iPhone, iPad, or iPod touch

Clear cache & cookies on Chrome for your Android phone or tablet

Clear cache & cookies on Chrome for your iPhone or iPad

Internet Banking

Having trouble logging into Internet Banking?

To log in to internet banking you will need your:

  1. 12-digit customer number
  2. Security number
  3. Password

Logging in for the first time?

Before you log in to internet banking for the first time, you need to register. To do this, you will need your 12-digit customer ID number, magic word and your mobile phone number that is registered with us. 

Forgotten your login details?

Don't worry, here's what you need to do.

Online banking without your Magic Word?

If you need to sign up for online banking but can’t find your Magic Word, or if you need to reset your online banking details but can’t wait for your Magic Word to arrive, you can use our app.

Here’s what you need to do:

  • If you don’t have our app yet, download it from the App Store or Google Play Store. If you already have our app installed, you’ll need to delete it and download it again.
  • When you first open the app, you’ll need to read and accept our terms and conditions
  • Enter your 12-digit customer number
  • Enter your security number, or click ‘forgot internet banking details’
  • We’ll ask you to give us four digits from your long card number
  • Now we’ll text you a one-time passcode to the mobile number you’ve registered with us. Once you’ve received it, enter the passcode into the app.
  • Set up or reset your password and eight-digit security number (Android users: If you happen to enter the same password as you had before, you’ll need to re-start the process)
  • Set up your app four-digit app passcode
  • You’re all done – now you should be able to log in to your online banking using your new details.

Troubleshooting

If you are having issues logging in to internet banking, please follow these troubleshooting steps:

  1. Check you are using the correct 12-digit customer number
  2. Are you logging into the correct internet banking platform? Where you log in to internet banking depends on the type of account you have:
  3. Have you cleared your cookies or tried logging in through a different browser e.g. Internet Explorer, Firefox or Chrome? Check browser compatibility for internet banking.
  4. Are you trying to access the website through a saved tab on your 'Favourites'? If so, please try typing the website address into your browser or search for the website through Google.

If you are still experiencing issues logging in, please call us on 0345 08 08 500.

Best browsers

Best browsers

To make the most of our platforms, we recommend the following browsers (or newer):

  • Mozilla Firefox 45
  • Microsoft Edge
  • Microsoft Internet Explorer 9
  • Google Chrome 49
  • Opera 37
  • Apple Safari 8.0

Keep your browser up-to-date to take full advantage of our online features. Outdated browsers could pose security threats – don’t take the risk.

Useful guides

Useful guides

guides

We’ve made a number of useful guides to help you make the most of your Business Online Plus and Commercial Online Banking.

You can view them here, or download them and keep them handy when you need them.

Administration, Preferences and Audit Reporting (PDF)(1.6MB)

Login, Balance and Transaction Reporting (PDF)(3.7MB)

Exporting Transaction Data (PDF)(1.9MB)

Making Transfers and Payments (PDF)(1.9MB)

Bulk and Batch Payments (PDF)(1.8MB)

Transaction Approval (PDF)(2.0MB)

Beneficiaries (PDF)(2.9MB)

Disabling Pop-up Blockers

See our guides on how to disable pop-up blockers depending on your browser:

Chrome (Windows) Chrome (Windows)

By default, Chrome will notify you when a pop-up is blocks and give you an option to see it. To turn off pop-up blocker, follow these instructions:

  1. Click the Customize and control Google Chrome menu (the three dots in the upper right corner)
  2. Select Settings.
  3. Click Advanced at the bottom.
  4. Under Privacy and security, click the Content Settings button.
  5. Select Pop-ups and redirects.
  6. To disable the pop-up blocker uncheck the Blocked (recommended) box.
  7. To enable pop-ups on specific sites, check Blocked (recommended) and click Add next to Allow and enter the URL(s).
Firefox (Windows) Firefox (Windows)
  1. Select the three horizontal bars in the upper right corner.
  2. Select Options.
  3. Select the Privacy and Security tab.
  4. To disable the pop-up blocker, uncheck the Block pop-up windows box below Permissions.
  5. To allow specific pop-ups, click Exceptions and enter the URL(s).
  6. Close the window.
  7. Click OK.
Internet Explorer (Windows IE 8 and earlier) Internet Explorer (Windows IE 8 and earlier)
  1. Click Tools.
  2. Click Pop-up Blocker.
  3. Click Turn Off Pop-up Blocker.
Internet Explorer (Windows IE9 and later) Internet Explorer (Windows IE9 and later)
  1. Click the GEAR icon and select Internet Options.
  2. Select the Privacy tab.
  3. Uncheck Turn on Pop-up Blocker to disable the pop-up blocker.
  4. Click the Settings button to disable pop-up blockers for specific sites.
  5. Click OK.
Safari (Mac) Safari (Mac)
  1. From the Safari menu, select Preferences
  2. Click Websites at the top of the window
  3. Select Pop-up Windows.
  4. To disable the pop-up blocker select Allow next to When visiting other websites
  5. To allow specific pop-ups, navigate to the web page, follow steps 1-3 and then select Allow next to the name of the site. 
Chrome (Mac) Chrome (Mac)

By default, Chrome will notify you when a pop-up is blocks and give you an option to see it. To turn off the pop-up blocker, follow these instructions:

  1. Click the Customize and control Google Chrome menu (the three dots in the upper right corner)
  2. Select Settings.
  3. Click Advanced at the bottom.
  4. Under Privacy and security, click the Content Settings button.
  5. Select Pop-ups and redirects.
  6. To disable the pop-up blocker uncheck the Blocked (recommended) box.
  7. To enable pop-ups on specific sites, check Blocked (recommended) and click Add next to Allow and enter the URL(s).
Firefox (Mac) Firefox (Mac)
  1. Select Preferences from the Firefox menu.
  2. Select the Privacy and Security tab.
  3. To disable the pop-up blocker, uncheck the Block pop-up windows box below Permissions.
  4. To allow specific pop-ups, click Exceptions and enter the URL(s).
  5. Close the window.
  6. Click OK.