See our guides on how to disable pop-up blockers depending on your browser:
Sometimes technical difficulties can happen, and when they do we want to be here to help you out. If you're having trouble logging into Internet Banking or using the Metro Bank site, read through our guides below for help on how to clear your cookies and get help with internet banking.
Guides on how to clear your cookies and cache for the browser you are currently using:
Clearing cookies in Safari
Alternatively, you can click the Remove All button to delete all of the sites' cookies and stored data. Safari will ask you to confirm your choice.
Clear cache & cookies on Safari for iPhone, iPad, or iPod touch
Clear cache & cookies on Chrome for your Android phone or tablet
Clear cache & cookies on Chrome for your iPhone or iPad
To log in to internet banking you will need your:
Before you log in to internet banking for the first time, you need to register. To do this, you will need your 12-digit customer ID number, magic word and your mobile phone number that is registered with us.
Don't worry, here's what you need to do.
If you need to sign up for online banking but can’t find your Magic Word, or if you need to reset your online banking details but can’t wait for your Magic Word to arrive, you can use our app.
Here’s what you need to do:
If you are having issues logging in to internet banking, please follow these troubleshooting steps:
If you are still experiencing issues logging in, please call us on 0345 08 08 500.
To make the most of our platforms, we recommend the following browsers (or newer):
Keep your browser up-to-date to take full advantage of our online features. Outdated browsers could pose security threats – don’t take the risk.
We’ve made a number of useful guides to help you make the most of your Business Online Plus and Commercial Online Banking.
You can view them here, or download them and keep them handy when you need them.
Administration, Preferences and Audit Reporting (PDF)(1.6MB)
Login, Balance and Transaction Reporting (PDF)(3.7MB)
Exporting Transaction Data (PDF)(1.9MB)
Making Transfers and Payments (PDF)(1.9MB)
Bulk and Batch Payments (PDF)(1.8MB)
See our guides on how to disable pop-up blockers depending on your browser:
By default, Chrome will notify you when a pop-up is blocks and give you an option to see it. To turn off pop-up blocker, follow these instructions:
By default, Chrome will notify you when a pop-up is blocks and give you an option to see it. To turn off the pop-up blocker, follow these instructions: