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Our best rates for our best customers

Coronavirus update

The payment holiday scheme ended on 31 March 2021. Supporting our customers is still our top priority, so we may be able to help in other ways. Click here for more information, or to contact us:

  • Call our Mortgage Servicing team on 0345 319 1200. Our opening hours are 8.30am to 6pm Monday to Friday.
  • Complete this form and one of our specialists will give you a call. We aim to call within seven days.
  • Send us an email to mortgageservicing@metrobank.plc.uk – we will reply as soon as possible. Please provide your eight-digit mortgage account number, which starts with a 4 and can be found on any letter you have received from us about your mortgage.
  • Write to us at Mortgage Admin team, Metro Bank Plc, PO Box 1130, Uxbridge UB8 9XX

Existing residential and buy-to-let mortgage customers

We make it as easy as possible for you when you need to switch your existing Metro Bank mortgage. We always reward loyalty with our best rates. And we make it simple for you to manage your mortgage account.

Get our mortgage rates to read at your leisure

Download our PDFs to read when you like - they contain all the ins and outs of our Existing Customer Mortgages.

Residential Mortgage Details - Existing Customers (PDF)(105KB)

Buy to Let Mortgage Details - Existing Customers (PDF)(89KB)

Lower switch fees on new deals

You’ve stayed with us a while, so Residential mortgage customers with loans up to £2m can choose from our best rates with zero fees and 50% off our Buy to Let fees.

Manage your mortgage

Let our mortgage portal do the hard work for you. You can see the best options available for you if you want to switch.

Service that’s personal

Need to discuss your mortgage options? We’re here to help. Our expert consultants are available 7 days a week, 362 days a year.

Switch your mortgage online

  • Find a new mortgage deal to suit your changing needs and switch online
  • Access your mortgage account 24/7
  • See your current balance and how long until you pay it off
  • Find out what your property is estimated to be worth

You can switch your mortgage within the last three months of your current rate. If you find a rate you would like to switch to, you must select it at least ten days before your current one ends. If you don’t, you will be moved to our Standard Variable Rate for a minimum of one month.

Please note, you will need the following information when switching your mortgage online:

  • Surname
  • Account number (starts with a 4)
  • DOB (DD/MM/YYYY)
  • Mortgaged property postcode (must be typed as the full postcode in capital letters with a clear space of one character between the two parts of the postcode - e.g. AB1 2CD)

Looking to speak to someone?

Existing mortgage customers

Do you need some help with your mortgage? Get in touch with our friendly admin team, who can help you with:

  • Checking your balance
  • Updating your personal details
  • Changes to your payment date
  • Making an overpayment
  • Ask for a redemption statement

Email us   Call back form

Looking for a new mortgage or some additional borrowing?

Whether you’re a new or existing customer, we can help you find the right mortgage to suit your needs. Get in touch today on 0203 427 1435.

Our expert consultants are available Monday-Friday, 9am – 5.30pm.

If you are looking to switch your mortgage deal, you can switch online.

Call back form

Your home may be repossessed if you don’t keep up repayments on your mortgage.

The Nuts and Bolts

We’re up front with our customers about everything. We’ve created this handy summary of our Existing Mortgage Customers key features so you can see the important information from the get-go.

Get our mortgage rates to read at your leisure

Download our PDFs to read when you like - they contain all the ins and outs of our Existing Customer Mortgages.

Residential Mortgage Details - Existing Customers (PDF)(105KB)

Buy to Let Mortgage Details - Existing Customers (PDF)(89KB)


The switching process

Switching your mortgage is simple. No credit checks. No underwriting. You can do it online in around 10 minutes once you’ve found the mortgage that suits you. You can also give us a call if you want to discuss your options. You'll get personal service, with one single point of contact through the whole mortgage process.

You can switch your mortgage within the last three months of your current rate. If you find a rate you would like to switch to, you must select it at least ten days before your current one ends. If you don’t, you will be moved to our Standard Variable Rate for a minimum of one month.


Making changes

If you want to make changes or need help just give us a call on 0203 427 1435 (Monday to Friday: 9am to 5.30pm) or arrange a time for us to call you. We can help you if you want to: 

  • Borrow more money on your mortgage
  • Move to a new property
  • Lengthen or reduce the term of your mortgage
  • Transfer equity in your property, for example to a partner or your children
  • Change from an interest-only mortgage to paying back capital as well 

Overpayments

You can make one-off and regular overpayments at any time in addition to your normal monthly payments.

Making overpayments could save you paying a considerable amount of interest, and may also help you to repay your mortgage earlier.

How much can I overpay by?

Each year residential mortgage customers can overpay by up to 20% and Buy to Let customers up to 10% of their original advance. This resets on the anniversary of when your mortgage started.

If you overpay by more than this, early repayment charges are applied - you’ll have all the details about this in your mortgage offer paperwork.

What happens when I make an overpayment?

Any payment of less than £500 will be kept as a credit on your mortgage, and will not reduce your mortgage balance, unless it means you have a total credit of £500 or more.

If you make a payment that means you will be £500 or more in credit, we will automatically reduce your mortgage balance. We’ll recalculate your monthly payments in line with your new mortgage balance.

It isn’t possible to under pay your mortgage or to take payment holidays.     

How to make overpayments on your mortgage

Payments must come from a personal account in your name – we can’t accept third party payments or payments from a business account.

You can make an overpayment using any of these options:

  • Using your Debit Card
    You can make a payment up to £5,000 by debit card. To do this, please get in touch with us on the number below.
  • Transferring money from your Metro Bank Current Account
    You can transfer money from your Current Account directly to your mortgage account. To do this, please get in touch with us on the number below.
  • Transferring money from an account with a different bank
    You can pay directly into your mortgage account using these account details:

Bank Name:                       Metro Bank PLC

Account Name:                 Metro Bank PLC – Mortgages

Account Number:             12994907

Sort Code:                          230580

Reference:                          Please use your mortgage account number


If your mortgage account number starts with 42, use these details:

Bank Name:                       Metro Bank PLC

Account Name:                 Metro Bank PLC – Mortgages

Account Number:             16012068

Sort Code:                          230580

Reference:                          Please use your mortgage account number

  • Standing order - If you would like to make regular overpayments, you can set up a standing order from your current account using the account details above.

Please use your mortgage account number as the reference.

  • Transferring money from an account with a different bank - You can also make regular overpayments by Direct Debit. To set this up, please get in touch with us on

How do I get in touch with you to discuss my mortgage?

If you have a question about making overpayments or early repayment charges, call us on 0345 319 1200, Monday to Friday between 8.30am and 6pm.


Your Mortgage Terms and Conditions

Mortgage terms and conditions (PDF) (1MB) 


Talk to us

If you’ve got any questions about your mortgage options or are having difficulties with paying your mortgage, please call us on 0345 08 08 500.


Download information on all fees

Mortgage Tariff Details (PDF) (175KB) 

Your home may be repossessed if you don't keep up repayments on your mortgage.

Mortgage FAQs and contact details

If you're an existing Metro Bank customer with either a Residential or a Buy to Let mortgage with us, and you'd like to know more about the ins and out of your mortgage we have some frequently asked questions that may help.

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FAQs

How long will it take me to switch rates?

It will take around 10 minutes once you've made up your mind about what you want to switch to, provided you are eligible. With the mortgage portal, you can quickly find the option that you think best suits your personal circumstances and switch online.

How do I make other changes to my mortgage like adding or removing someone from the account?

Just give us a call on 0203 427 1435, Monday - Friday (9am - 5:30pm). Or, if you like, we can call you. Arrange a call back

What if I’m moving house?

Let us know, and we’ll figure out the best way to transfer things over. Give us a call on 0203 427 1435, Monday - Friday (9am - 5:30pm). Or, if you like, we can call you. Arrange a call back

How do I borrow more money on my existing mortgage?

Just ask, and we’ll try our best to make it happen. Give us a call on 0203 427 1435, Monday - Friday (9am - 5:30pm). Or, if you like, we can call you. Arrange a call back

Your ways to bank

In-store

A friendly face and a quick answer - and all the usual payment services too. 

Mobile

Control your money on the move with our mobile banking app. Check balances, move money, make payments and more wherever you are.

Online

Metro Bank 24/7. Check balances, make payments, see transactions and open new accounts any time - all with internet banking.

By phone

Talk to a real person in our our UK contact centre. We’ve temporarily changed our opening hours – click the button below to check when we're available.

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How we can help

The mortgage process

Follow our simple guide to successfully navigating the mortgage lending process.

Borrowing from us

Buy-to-Let Mortgages

Our dedicated Mortgages Team will help you choose the right option from a range of Buy-to-Let Mortgages.