Our best rates for our best customers
Coronavirus update
If you’re struggling with your finances as a result of the pandemic, you can apply for a mortgage payment holiday or a payment holiday extension here.
If you want to talk to us about your situation, you can call our Mortgage Servicing team on 0345 319 1200, email mortgageservicing@metrobank.plc.uk quoting your mortgage account number and monthly payment date, or complete our call-back request form. If you have cancelled your direct debit and would like to set it back up, please complete this Direct Debit Reinstatement Form. We will reply as soon as we can.
For more information on how we’re supporting our customers, go to metrobankonline.co.uk/coronavirus.
Existing residential and buy-to-let mortgage customers
We make it as easy as possible for you when you need to switch your existing Metro Bank mortgage. We always reward loyalty with our best rates. And we make it simple for you to manage your mortgage account.
Get our mortgage rates to read at your leisure
Download our PDFs to read when you like - they contain all the ins and outs of our Existing Customer Mortgages.
Residential Mortgage Details - Existing Customers (PDF)(105KB)
Buy to Let Mortgage Details - Existing Customers (PDF)(89KB)
Lower switch fees on new deals
You’ve stayed with us a while, so Residential mortgage customers with loans up to £2m can choose from our best rates with zero fees and 50% off our Buy to Let fees.
Manage your mortgage
Let our mortgage portal do the hard work for you. You can see the best options available for you if you want to switch.
Service that’s personal
Need to discuss your mortgage options? We’re here to help. Our expert consultants are available 7 days a week, 362 days a year.
Switch your mortgage online
- Find a new mortgage deal to suit your changing needs and switch online
- Access your mortgage account 24/7
- See your current balance and how long until you pay it off
- Find out what your property is estimated to be worth
You can switch your mortgage within the last three months of your current rate. If you find a rate you would like to switch to, you must select it at least ten days before your current one ends. If you don’t, you will be moved to our Standard Variable Rate for a minimum of one month.
Your home may be repossessed if you don’t keep up repayments on your mortgage.
Speak to one of our mortgage advisors
Arrange a call back
Visit a store
Give us a ring
The Nuts and Bolts
We’re up front with our customers about everything. We’ve created this handy summary of our Existing Mortgage Customers key features so you can see the important information from the get-go.
Get our mortgage rates to read at your leisure
Download our PDFs to read when you like - they contain all the ins and outs of our Existing Customer Mortgages.
Residential Mortgage Details - Existing Customers (PDF)(105KB)
Buy to Let Mortgage Details - Existing Customers (PDF)(89KB)
The switching process
Switching your mortgage is simple. No credit checks. No underwriting. You can do it online in around 10 minutes once you’ve found the mortgage that suits you. You can also give us a call if you want to discuss your options. You'll get personal service, with one single point of contact through the whole mortgage process.
You can switch your mortgage within the last three months of your current rate. If you find a rate you would like to switch to, you must select it at least ten days before your current one ends. If you don’t, you will be moved to our Standard Variable Rate for a minimum of one month.
Making changes
If you want to make changes or need help just give us a call on 0345 319 1201 (Monday to Friday: 9am to 5.30pm) or arrange a time for us to call you. We can help you if you want to:
- Borrow more money on your mortgage
- Move to a new property
- Lengthen or reduce the term of your mortgage
- Transfer equity in your property, for example to a partner or your children
- Change from an interest-only mortgage to paying back capital as well
Overpayments
When you’re a mortgage customer with Metro Bank with either a Residential or a Buy to Let mortgage you have the option of overpaying on top of your usual monthly payments. By making use of this you could save a considerable amount of interest and may also help you to repay your mortgage earlier.
For our Residential mortgage customers you can overpay by 20% a year and up to 10% for our Buy to Let customers. The amount you can overpay each year without incurring any early repayment charges is determined on the initial amount you borrowed and then subsequently on what your mortgage balance is each time you switch to a new rate.
Remember not to exceed your annual overpayment allowance or you will incur an Early Repayment Charge, details of this are shown in your mortgage offer.
Your Mortgage Terms and Conditions
Mortgage terms and conditions (PDF) (1MB)
Talk to us
If you’ve got any questions about your mortgage options or are having difficulties with paying your mortgage, please call us on 0345 08 08 500.
Download information on all fees
Mortgage Tariff Details (PDF) (175KB)
Your home may be repossessed if you don't keep up repayments on your mortgage.
Mortgage FAQs and contact details
If you're an existing Metro Bank customer with either a Residential or a Buy to Let mortgage with us, and you'd like to know more about the ins and out of your mortgage we have some frequently asked questions that may help.
FAQs
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How long will it take me to switch rates?
It will take around 10 minutes once you've made up your mind about what you want to switch to, provided you are eligible. With the mortgage portal, you can quickly find the option that you think best suits your personal circumstances and switch online.
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How do I make other changes to my mortgage like adding or removing someone from the account?
Just give us a call on 0203 427 1435, Monday - Friday (9am - 5:30pm). Or, if you like, we can call you. Arrange a call back
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What if I’m moving house?
Let us know, and we’ll figure out the best way to transfer things over. Give us a call on 0203 427 1435, Monday - Friday (9am - 5:30pm). Or, if you like, we can call you. Arrange a call back
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How do I borrow more money on my existing mortgage?
Just ask, and we’ll try our best to make it happen. Give us a call on 0203 427 1435, Monday - Friday (9am - 5:30pm). Or, if you like, we can call you. Arrange a call back
Your ways to bank
In-store
A friendly face and a quick answer. And all the usual payment services too. We're open 362 days a year
Mobile
Control your money on the move with our mobile banking app. Check balances, move money, make payments and more wherever you are.
Online
Metro Bank 24/7. Check balances, make payments, see transactions and open new accounts any time - all with internet banking.
Telephone
If you need help you can talk to a real person in our UK contact centre 24 hours a day, 7 days a week, 365 days a year
Some more things you may like...
How we can help
The mortgage process
Follow our simple guide to successfully navigating the mortgage lending process.
Borrowing from us
Buy-to-Let Mortgages
Our dedicated Mortgages Team will help you choose the right option from a range of Buy-to-Let Mortgages.