Skip to main content

Will internet banking work in my browser?

For Business Internet Banking you need to be using:

  • Internet Explorer 6.0 or above
  • Mozilla Firefox 3.0 or above
  • Safari 5.0 or above
  • Google Chrome 17.0 or above

For Business Online Plus or Commercial Online Banking you need to be using:

  • Mozilla Firefox 45 or above
  • Microsoft Edge
  • Microsoft Internet Explorer 9 or above
  • Google Chrome 49 or above
  • Opera 37 or above
  • Apple Safari 8.0 or above

Our products

ways to bank

Online

Metro Bank 24/7. Check balances, make payments, see transactions and open new accounts any time - all with internet banking.

Mobile

Control your money on the move with our mobile banking app. Check balances, move money, make payments and more wherever you are.

In store

All of our friendly stores are open 8am to 8pm, Monday to Friday, 8am to 6pm on a Saturday, 11am to 5pm on Sundays and Bank Holidays.

Telephone

If you need help you can talk to a real person in our UK contact centre 24 hours a day, 7 days a week, 365 days a year

Phone number checker
Error: Please enter a valid phone number, without special characters Error: Server error, check your connection and please try again later

MORE USEFUL PHONE NUMBERS

Lost and stolen cards

Lost and stolen cards

Call 0345 08 08 500 to report your card lost or stolen.

Opening hours:

  • 24 hours a day, 7 days a week, 365 days a year

Card security and card fraud

Card security and card fraud

Call 0345 08 08 509 if you are worried about fraud on your debit, credit or cash card, your card has been blocked or if you want to query or dispute an unrecognised card transaction.

Opening hours:

  • 24 hours a day, 7 days a week, 365 days a year

Account security and fraud

Account security and fraud

Call 0345 08 08 500 if you are worried about the security of your Metro Bank account or if you are suspicious of fraudulent activity on your account.

Opening hours:

  • 24 hours a day, 7 days a week, 365 days a year

Switching your account

Switching your account

Want to switch your personal or business current account to Metro Bank? Call us on 0345 08 08 500.

We can also help with switches that are in progress. For this, call 0345 08 08 501.

Opening hours:

  • Monday to Friday: 9am to 5.30pm

Mortgages

Mortgages

Existing customers: For questions about your existing Metro Bank mortgage, call 0345 319 1200.

Opening hours:

  • Monday to Friday: 9am to 5.30pm

New mortgage applications: If you have a question about a new mortgage application, call 0203 427 1435.

Opening hours:

  • Monday to Saturday: 9am to 5.30pm
  • Sundays and bank holidays: 11am to 5pm

Mortgage Brokers: For enquiries on new and existing applications, please call us on 0203 427 1019.

Opening hours:

  • Monday to Wednesday, 9am to 5:30pm
  • Thursdays, 9:30am to 5:30pm
  • Fridays, 9am to 5:30pm
  • Saturdays & Sundays, closed

Savings

Savings

For help with our savings products, including ISAs, call us on 0345 0808 500. Amaze Direct would be your first point of contact and they are available 24/7.

Arrears

Arrears

If you want to discuss arrears on your Metro Bank Current Account, Cash Account, Personal Loan, Business Start Account, Business Bank Account, Small Business, Commercial or Community Account, or if you have a question about a collection letter you have received, call 0345 241 3075

Opening hours:

  • Monday to Thursday: 8am to 8pm
  • Friday: 8am to 5.30pm
  • Saturday: 9am to 5.30pm

St James's Place products

St James's Place products

If you have a question about a Metro Bank/St James's Place product, including intergenerational mortgages, call 0203 402 8970.

Opening hours:

  • Monday to Friday: 9am to 5.30pm
red suitcase with plane in background icon

Face to face

All of our friendly stores are open 8am to 8pm, Monday to Friday, 8am to 6pm on a Saturday and 11am to 5pm on Sundays and Bank Holidays. Feel free to bring the dog!

Twitter bird icon

On Twitter

Have you had a great moment in-store with one of our colleagues? We’d love to hear about it!

Red Security Icon

Seen something fishy?

If you’ve been sent an email which looks suspicious, don’t reply to it. It might be fraudulent. Forward it to us and we’ll investigate. 

Make a complaint

We take our outstanding customer service very seriously. If you’re not happy about something, we need to know. Tell us what went wrong:

Write to us version 2 icon

Write to us

Prefer pen and paper? Send us a letter to the following address:

Metro Bank, One Southampton Row, London, WC1B 5HA.

Online form

Send us a message – we’ll aim to get back to you within 24 hours.

Metro Bank Loading Animation

An error has occurred

Please try again later

No Results

Please modify your search term