We are committed to making banking as inclusive and accessible as possible. InterpretersLive! is a safe and secure interpreting service that allows our BSL using customers to contact us through NRCPD British Sign Language Interpreters.
Interpreters are available on-demand 7 days a week between 8 am to 12am, and can also be pre-booked.
There are two ways to get in touch with us using InterpretersLive! – via a link on your computer, or through the InterpretersLive! app on your mobile device. Choosing either option, and before your call is connected to us, you will be given the option to select which of our teams you would like to talk to.
You can contact the following Metro Bank teams:
You will need a computer or tablet with internet connection, or mobile device with 3G/4G/5G mobile data signal to use InterpretersLive! You will also need to allow access to your camera and mic.
For the best user experience, please use one of the recommended browsers:
The InterpretersLive! app is available on iOS, Android and Windows devices.
You can visit us and access the InterpretersLive! service in store by either:
NRCPD British Sign Language Interpreters are available on-demand, and they can be pre-booked too.
You can pre-book:
InterpretersLive! is free for you to make a Video Relay Service (VRS) call to Metro Bank. InterpretersLive! is also free to use when you visit the select organisations, trusts, councils and stores featured on the InterpretersLive! website.
Yes, you can pre-book NRCPD qualified British Sign Language Interpreters and other types of communication support 24 hours a day,7 days a week and 365 days a year. Visit the InterpretersLive! app to access the pre-book in advance or on demand services.
Yes, as an ISO27001 and Cyber essentials accredited provider, InterpretersLive! use a secure and encrypted platform to deliver the video interpreting service, via their app or WebRtc links.
Yes, if we need to get in touch with you, we will agree a time to contact you. You will be sent a notification via email for you to connect to the call. If you miss the call, just call us back when you are available.