Make payments and manage your accounts and cards on the go with our mobile banking app. Don't have an account with us yet? Come in store and get your account opened, debit card printed and mobile banking set up there and then.
Check your balance day and night and keep an eye on recent transactions. You’ll never be in the dark on what’s happening with your account.
If a card goes missing, there’s no need to worry – instantly block, unblock or cancel your debit and credit cards with our app and order a replacement card too.
Move money between your accounts, make payments (including 35 countries outside the UK), view your details and manage your cash flow no matter where you are.
Our new addition to our mobile app – Insights. Insights can identify patterns, trends and upcoming payments to create personalised reports for you to see how you’re using your money.
If you’re a current Internet Banking user all you’ll need is:
If you haven’t registered for Internet Banking you’ll need:
You can get the mobile banking app if you have one of the following:
You must also be a user of Business Internet Banking to use our mobile banking app. It is not available to customers using our Business Online Plus or Commercial Online Banking services.
If your mobile device has fingerprint recognition, you can set your app to unlock with the simple tap of a registered fingerprint.
Your homepage includes all your accounts, both personal and business (depending what you have). You can view your transactions from the last six months to keep track of what's coming in and going out - you can even view transactions which are still being processed. We also show you your spending summary - a handy tool to track how much you're spending.
You can make payments to any existing payees, with a daily limit of £21,000.
You can transfer money easily and quickly between your own accounts.
The app is compatible with Apple iPhone and Android phones. They must be using a minimum operating system of iOS 11.0 for iPhone 8.0 for Android.
You can have the app on up to three mobile phone devices. If you reach the maximum limit you can call us on 0345 08 08 500.
1. Your phone has a signal and internet connection.
2. You’ve registered the correct mobile phone number with Metro Bank. You can see what it is if you log in to internet banking. If you want to change it, call us or come into a store.
3. You’ve entered these details correctly:
a. Your 12-digit customer number or username
b. Your 8-digit security number and password
c. Your 8 digit one-time passcode code which was sent to you by SMS.
4. If you didn’t receive the SMS, you can request a new one within the app. If this still doesn’t work give us a call on 0345 08 08 500 or pop into a store.
If you still can’t activate the app, come into a store or call us on 0345 08 08 500.
To access receipt capture, you need to be a business customer using our Metro Bank app for business banking. If you’re not already using it, download our Metro Bank app.
To add a receipt to a transaction, follow these steps:
You can also add a receipt via ‘My receipts’, by following these steps:
Use ‘My receipts’ to keep all your receipts in the same place. You’ll then have a digital copy of every receipt, so it won’t matter if you lose the original paper one. It’s great for things that you’ve paid for in cash, or for keeping track of new transactions that aren’t showing up in your business bank account yet.
You can store as many receipts as you like in ‘My receipts’ on your Metro Bank app, and they do not have to be linked to a transaction.
Anyone with access to your Metro Bank business account will be able to see the receipts added to it.
Yes. If you add a receipt to ‘My receipts’, our ‘smart matching’ feature will automatically add it to relevant transactions in your Metro Bank business account. Receipts are added to transactions based on their value and date. It’s a good idea for you to check that receipts have been added to the right transaction.
To see your receipts, just follow these steps:
To download your receipts, just follow these steps:
Receipts can be downloaded in the following file formats:
You can remove a receipt from a transaction by following these steps:
To delete a receipt from the app, simply follow these steps:
You can forward emailed receipts to the app. You’ll need to create a special email address in the app to receive these emails. Set this up by following the steps below:
Once you have set up your receipt email address, you are good to go. Simply forward any emailed receipts in PDF or HTML format to your receipt email address, and they will be stored as digital copies in ‘My receipts’.
We block emails from certain domains to avoid spam. Most receipts will not come from one of the blocked domains. You can forward emails from any email address (inducing blocked domains) if the original email is from a domain that isn’t blocked. If you have a valid receipt email from one of these domains you might need to take a picture of the receipt and add it to your receipts manually instead. These are some of the domains that are blocked:
No, you can’t add a receipt to a transaction that’s not in your account yet. You will have to wait for the transaction to clear and appear in your account before you can add a receipt to it.
If you’ve captured a receipt in ‘My receipts’, ‘smart matching’ may add the receipt to the transaction once it’s cleared.
Which online banking solution is best for your business? Get the basics, add BACS and CHAPS, or go for our full commercial platform.