The Bounce Back Loan Scheme (BBLS) closed to new applications on the 31 March. We are no longer accepting new applications, including for top-ups to existing loans.
We will send you your repayment schedule before your first payment is due. You can view your schedule, and select a Pay As You Grow option, by logging into your Bounce Back Loan account:
It’s a flexible repayment plan introduced by the UK Government, which allows you to:
We’ll explain your Pay As You Grow options when we send you your repayment schedule – you’ll then be able to make your choice by logging into your account.
You can find out more about Pay As You Grow from the British Business Bank.
We always try to give the best possible service. If, however, you want to make a formal complaint to us, you can find more information on our feedback page.
We are expected to do the following in respect of your Bounce Back Loan:
We will also provide you with the following information in relation to your Bounce Back Loan during its term:
The above is for your information only.
Just click ‘Forgotten password’ on your account log in screen and enter your email address. You’ll then receive an email to reset your password.
That’s great news. To pay off your loan, you need to log into your Bounce Back Loan account, select ‘Repay early’ and follow the instructions to ‘Pay off loan’.
It can take up to three working days to process your payment, so please make sure you have enough money in your account during this time.
If you have any questions about your BBLS repayments, get in touch with us on 0203 402 8140 between 8am and 6pm, Monday to Friday. We are receiving a lot of calls while the pandemic continues, so you may have to wait to speak to us. If you need to visit us in store, please follow the social distancing guidelines.
Managed by the British Business Bank on behalf of, and with the financial backing of, the Secretary of State for Business, Energy & Industrial Strategy. British Business Bank plc is a development bank wholly owned by HM Government. It is not authorised or regulated by the PRA or the FCA. Visit british-business-bank.co.uk.