BOUNCE BACK LOAN REPAYMENTS

The Government has introduced a flexible repayment plan called Pay As You Grow, which allows you to:

• request an extension of your loan term, from 6 to 10 years
• reduce your monthly payments for 6 months by switching to ‘interest only’
• take a payment holiday for up to 6 months.

When we send you your repayment schedule, we’ll explain your Pay As You Grow options –  and you will be able to select Pay as you Grow options from 1 June 2021.

In the meantime, you can find out more about Pay As You Grow from the British Business Bank.

• The BBLS is a government-backed guarantee scheme, which allowed businesses affected by Covid-19 to borrow money in certain circumstances. The scheme is now closed to new applications. The guarantee provides us with a full guarantee, should you fail to repay the loan following a demand by us. The provision by the UK Government of this support does not imply any endorsement or warranty of us from the Secretary of State for Business, Energy and Industrial Strategy or the UK Government.
• The Bounce Back Loan Scheme is not subject to the usual consumer protections that apply to business lending, and as such will not have the benefit of the protection and remedies that would otherwise be available under the Financial Services and Markets Act 2000 or the Consumer Credit Act 1974.

We always try to give the best possible service. If, however, you want to make a formal complaint to us, you can find more information on our feedback page.

We are expected to do the following in respect of your Bounce Back Loan:

• We will monitor your repayment record during the life of your loan and take action to help you where there are signs of actual or possible repayment difficulties 
• If we identify you as vulnerable, or we have reason to believe you may be vulnerable, we will make appropriate adjustments to ensure your circumstances are accommodated throughout the duration of your loan
• If you default under the loan, we will give you a reasonable period to remedy any breach and will not treat the default as an event of default if it is remedied by you within this period
• We will not require you to pay any fees of any description (including on default) or any default interest, (except if the loan is not repaid when due, in which case we may continue to charge interest at 2.5% per annum until such time as it is repaid). 
• We will provide information in a way which is clear, fair and not misleading. 

We will also provide you with the following information in relation to your Bounce Back Loan during its term:

• Timely, clear and adequate information that will help you to understand that, if you fail to make payments under your loan, the amount missed, what can be done to remedy, in what timescales, and the impact (if any) on future repayments
• If you default, we will give you information about any proposed action we may take in respect of the loan, prior to taking such action
• Regular information about the loan (at least on an annual basis) in the form of a statement setting out details of the payment transactions on the loan during the period since such information was provided (or the date the loan was advanced to you, if no such information has been provided previously) and amounts outstanding under your loan
• Information on options available to you for help and assistance, including sources of free independent advice. 

The above is for your information only.