Unlock value from your unpaid invoices

It can take as little as 2 weeks to set up, but on average it works out at around 3-6 weeks. Your Relationship Manager will help advise you on likely timescales.

If an invoice is not paid within the agreed period (typically 90-120 days) then you would repay us directly. Alternatively, you can apply Bad Debt Protection which provides protection against insolvency and protracted default.

The service charge is applied to all of your invoices that are uploaded.

Nothing, just contact us and we'll talk you through everything!

We’re opening a Metro Bank collection account to receive payments from your customers. By looking after the whole payment process for you, this will allow us to provide a better service.

Once your new account is open, you will need to make sure your customers start using the new bank account details to pay invoices. Please also make sure you update the account details on invoices and any other correspondence you send to your customers.

Invoicing Discounting customers GBP accounts: If your customers accidentally pay money into your old account, the funds will be redirected to your new account. This means it may take longer for you to receive the payment, so please encourage your customers to start using the new account details as soon as possible.

Invoicing Discounting customers Currency accounts: The old account will stay open for 3 months and we will continue to process payments made into it during this time. If your customers try to use your old account after 3 months have passed, the payment will fail as the old account will have closed.

Factoring customers: All payments will be redirected to a holding account before being processed. Redirected payments may take longer to show on your ledger and you will not see the payment in your new Metro Bank collection account on Online Banking or the mobile app. Therefore, please encourage your customers to start using the new account details as soon as possible.

Please contact your customer and remind them of the new bank details. All payments you receive directly should be forwarded to us immediately.

Yes, this change is happening for all our invoice finance customers. We are sure it will improve our service, and we’re ready to support you as much as you need.

This change will not impact your online E3 portal.

Cheques can be paid in over the counter at any Metro Bank store – check metrobankonline.co.uk/store-locator/ to find your nearest one. If you do not have a store near you, please let us know and we will provide you with the information on how you can pay in cheques at your local Post Office.