Skip to main content

Authenticating Online Payments

From October 2021, you may be asked to log in to Online Banking or the mobile app to authenticate a transaction when using your card online. You won’t have to do this every time you shop online.

If you have access to multiple digital channels, you will be able to choose your preferred channel. Once you have selected the digital channel you would like to use to authenticate your payment, you will need to log in to that channel.

How to authenticate a transaction using Commercial Online Banking and Business Online Plus

How to authenticate a transaction using Commercial Online Banking and Business Online Plus

For Commercial Online Banking and Business Online Banking plus, log in like you would normally. When you log in, your transaction will appear immediately on your screen. You can either approve or decline the transaction.

If you approve the transaction, you may need to enter a one-time password (OTP) generated by your security device or your Metro Bank Authenticator App.

To generate an OTP for online card transactions with your security device:

  1. Turn your device on by pressing OK
  2. Enter your six-digit PIN and press OK
  3. When ‘Select App’ appears on the token, enter ‘1’
  4. Enter the eight-digit security code the device has generated into the Code field on the screen
  5. A confirmation message will show up if you’ve entered the passcode correctly.

To generate an OTP for online card transactions with your Metro Bank Authenticator App:

  1. Open the Authenticator App and log in with Face or fingerprint ID
  2. Choose ‘Online payment or card authorisation’
  3. Authorise with Face or fingerprint ID again
  4. A one-time passcode with a 30-second limit will be generated for you to enter on your Online Banking screen
  5. Enter the passcode and click ‘Next’. If it’s successful, a confirmation message will show up.

If you have approved your transaction, you must return to the merchant screen to complete it.

If you decline a transaction because it’s not you making the payment, please contact us immediately on 0345 08 08 509.

If you don’t see the transaction when you log in, click ‘Item Management’ on the top right corner of the home page.

How to authenticate a transaction using Business Online Banking

How to authenticate a transaction using Business Online Banking

For Business Online Banking, log in like you would normally and your transaction will appear on screen.  You can either approve or decline the transaction.

Once you click ‘approve’, you may need to enter an OTP which we will send to you by text message, so keep your mobile close. You will need to enter the 6 digit code on the screen.

If you don’t see the transaction, click ‘Transaction Approvals’ on the top left corner of the home page. If your transaction still does not appear, please return to the merchant page and attempt the transaction again. If the problem persists, contact us at 0345 08 08 500.

How to authenticate a transaction using Business mobile banking

How to authenticate a transaction using Business mobile banking

Once you select 'mobile banking app’ as your authentication method, you’ll need to log in to your Metro Bank App every time you need to authenticate a payment. If you have push notifications enabled on your phone, you’ll see a prompt pop up and you can simply tap on it to log in.

Your transaction will immediately appear when you log in to your Metro Bank App. If you would like to approve your transaction, tap approve and wait to see your authentication was successful. Once you have approved your transaction, you must return to the merchant screen to complete your transaction.

If you don’t see the transaction when you log in, tap ‘Transaction approvals’ tile on the home page under your account information. Your transaction should appear on the next screen and you can approve or decline.

If your transaction still does not appear, please return to the merchant page and attempt the transaction again. If the problem persists, call us on 0345 08 08 500.

Some key tips

  • You will need to authenticate your transaction within 10 minutes or you will have to redo the transactions on the merchant website
  • If you have access to multiple Metro Bank digital channels, you can choose what works best for you
  • Be sure to return to the merchant website once you have approved your transaction to complete your purchase
  • If you are asked to approve a transaction that you are not making, this could be fraud – please decline the transaction and call us immediately on 0345 08 08 500.