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Metro Bank launches Bristol call centre

4th June 2021

Metro Bank, the UK’s community bank, has just launched its latest customer contact centre above its Bristol store on Broadmead. Like many other businesses, Metro Bank experienced a delay in opening the new centre due to COVID, but this week the first calls were taken and the centre is now up and running.

The new call centre – called AMAZE Direct, will ultimately create over 100 new jobs – with the first group of new colleagues now recruited and the next cohort joining in July. Providing the country continues to open up, the remaining roles will be recruited in due course.

“We’re thrilled to be opening our first contact centre in the South West," said Aisling Kane, Chief Operating Officer at Metro Bank. “Our new colleagues are passionate and knowledgeable and I know they will make a real difference in our customers’ experience of the Bank as we pride ourselves on being approachable, straightforward and totally accessible.”

Metro Bank is known for its strong values and company culture, which focuses on giving its customers the best experience whether that be in store, on the phone, or digitally. Since its launch in 2010, the challenger bank has recruited on the ethos of ‘hiring for attitude and training for skill’ – enabling passionate individuals to apply and have the opportunity to train and develop, including gaining professional banking qualifications.

It is an ethos that has seen the bank recognised by the Competition and Market Authority’s most recent Service Quality Survey as the highest rated high street bank for overall service quality for personal customers; the highest rated bank for service in stores for personal customers and business customers and the highest rated bank for overdraft services for personal customers as well as being named as ‘Bank of the Year’ at the 2020 MoneyAge Awards.

Anyone interested in joining Metro Bank can see our current vacancies at https://www.metrobankonline.co.uk/about-us/careers/.