Yes. The payment holiday scheme has been extended to 31 March 2021. This allows eligible customers to take a break from making payments for up to three months. Payment holidays aren’t right for everyone – you may need temporary support to get back on your feet, or a long-term change. We have a number of options that we can look at with you depending on your individual situation, such as agreeing reduced payments for a while. Find out more about our Mortgage payment support, or contact our Mortgages team by emailing mortgageservicing@metrobank.plc.uk or calling 0345 319 1200.
A payment holiday is when we agree you can take a break from paying your monthly mortgage payment for a period of time – usually three months. The missed payments do need to be paid back at a later date – we will agree with you how the missed payments should be repaid, and this will depend on your individual situation.
If you want to talk to us about your situation, you can call our Mortgage team on 0345 319 1200, email mortgageservicing@metrobank.plc.uk quoting your mortgage account number and monthly payment date, or complete our call-back request form. We will reply as soon as we can.
Normally we would look in to your financial situation and ask you for more information so we can work out the most suitable options. As these are exceptional circumstances and we want to support our customers, currently we are not asking for proof – but we will need to ask you some questions about your financial situation.
Whether you are eligible for a payment holiday will depend on your current circumstances and whether you have previously taken a payment holiday. If you are not eligible for a payment holiday, there may be other options we can discuss.
If we’ve agreed a payment holiday with you in advance, any missed payments will not be reported to the credit reference agencies – so this shouldn’t impact your credit score. However, if you haven’t come to an agreement with us, missed payments would be reported as usual. Metro Bank and other lenders may take into account other information when making future lending decisions, such as your bank account information or any details you’ve given us.
Yes. Payment holidays can be organised for both residential and buy-to-let mortgages.
If you have had a payment holiday and still need support, we may be able to help. Whether you need temporary support to get back on your feet, or need a long term change, there are a number of options we can look at with you. Click here to find out more, or get touch with our Mortgages team using the details above.
When your payment holiday ends, we will add the missed payments and the accrued interest to your outstanding mortgage balance and recalculate your monthly payment amount. We will send you a letter with all the details.
There are options available if your new monthly payment amount is too much, or you want to reduce the long-term impact of the payment holiday on your mortgage. You may be able to:
To discuss these options, and other ways we may be able to support you, get in touch with our Mortgages team via email mortgageservicing@metrobank.plc.uk or call 0345 319 1200.
In line with wider industry, we will not carry out repossessions until 31 January 2021. Our customers are our top priority and we want them to be reassured that they will not have their homes repossessed at this difficult time. We’d encourage any customer that may be impacted by coronavirus to contact our Mortgage team as soon as possible on 0345 319 1200 to discuss their options.
If your house move has been delayed, we can give you a three-month extension on your existing mortgage offer. Speak to your solicitor or mortgage advisor, and we’ll work with them to sort out the details. It’s a tough time for movers, so we hope this helps.
Call us on 0345 450 3256 to talk about how we can help. You can also talk to us about this in store – but we advise against visiting us unless it’s absolutely necessary. Please check here first for our latest store opening times before making your journey.
A payment holiday is where we agree to allow you to not make your normal contractual minimum payments for a period of time. We may be able to offer you a payment holiday of up to three months without the need to make a payment.
If you are concerned that you cannot make your minimum contractual payments in the immediate future and are confident that you will be able to pay these at some point then a payment holiday could be right for you. However, by taking a payment holiday you may end up increasing the cost of your borrowing – so if you are able to make at least the monthly minimum repayment we recommend doing so.
All customers who have been impacted financially (either directly or indirectly) as a result of coronavirus. Applications are assessed on a case-by-case basis and we will work with you to find a solution that meets your individual needs.
Interest will continue to be charged monthly throughout the payment holiday as normal. However, no repayments will fall due during the period and your monthly statement will show £0 to pay. Remember, a payment holiday will increase the total cost of your borrowing.
This will not have a negative impact on your credit file. Your credit card account status will continue to be reported to the Credit Reference Agencies during your payment holiday. Essentially the status of your account will be frozen for the holiday period, so if you are currently up to date with repayments then you will continue to be reported as up to date.
You can apply by calling our Specialist Support Team on 0345 450 3256, from Monday to Friday 9am to 5pm. In line with the latest FCA guidance, the closing date for requesting a payment holiday is 31 October 2020.
We will contact you via SMS when your payment holiday is due to end. Once the holiday period is over, your minimum contractual payments will restart and be due monthly as they were before the holiday. If you still struggle to make these payments please contact our Specialist Support Team on 0345 450 3256, from Monday to Friday 9am to 5pm, before your payment holiday ends.
If you make payments by direct debit you don’t need to do anything. Any other payment instructions should be cancelled for the duration of the payment holiday. If you pay your credit card from a Metro Bank account, we will cancel the payment instruction for you. If you have a standing order set up from another bank, you will need to cancel this.
Call us on 0345 450 3256 to talk about how we can help. You can also talk to us about this in store – but we advise against visiting us unless it’s absolutely necessary. Please check here first for our latest store opening times before making your journey. For financial problems to do with personal loans, we may be able to offer a payment holiday, which would let you to take a break from your repayments for an agreed period of time. Any missed payments would still need to be repaid at a later date, but we will work this out depending on your circumstances.
A payment holiday is where your lender agrees to allow you to not make your normal contractual minimum payments for a period of time. We may be able to offer you up to three months without making a payment.
If you are concerned that you cannot make your contractual payments in the immediate future and are confident that you will be able to pay these in future then a payment holiday could be right for you.
Anyone who has been impacted financially as a result of coronavirus can apply for a payment holiday. Applications are assessed on a case by case basis and we will work with you to find a solution that meets your individual needs.
Interest will continue to be charged monthly throughout a payment holiday as normal. No repayments will fall due. You need to be aware that this will increase the total cost of your borrowing and your loan term will also be extended to make sure that your monthly repayments are similar to what you were paying before the holiday.
This will not have a negative impact on your credit file. Your loan account status will continue to be reported to the Credit Reference Agencies throughout the payment holiday period. Essentially the status of your account will be frozen for the holiday period, so if you are currently up to date with repayments then you will continue to be reported as up to date.
You can apply by calling our Specialist Support Team on 0345 450 3256, from Monday to Friday 9am to 5pm. In line with the latest FCA guidance, the closing date for requesting a payment holiday is 31 October 2020.
We will contact you via SMS when your payment holiday is due to end. Once the holiday period is over, your contractual payments will resume at the new repayment amount and be due monthly as they were before the holiday. If you still struggle to make these payments please contact our Specialist Support Team on 0345 450 3256, from Monday to Friday 9am to 5pm, before your payment holiday ends.
There is no need for you to do anything, your loan repayments will restart after the holiday and payments will be taken from the current account that you normally pay from.
We waived all overdraft interest due from 1 March 2020 until 30 June 2020.
This happened automatically and customers do not need to contact us. For example, overdraft interest due for March overdraft usage still appeared on your statement as usual, but would have been refunded by Metro Bank immediately.
If you are experiencing financial difficulty during this period, please call our Specialist Support Team on 0345 450 3256.
If you are in financial difficulty, or think you might be soon, please call our Specialist Support Team on 0345 450 3256 to talk through your situation.
Once we know the details, we can look in to the best option for you. There are a number of ways we may be able to help, such as lowering or waiving your overdraft interest, or setting up a repayment plan to make paying off your overdraft more manageable.
For extra help, you can also access free and impartial advice from the Financial Conduct Authority at fca.org.uk/consumers/dealing-financial-difficulties-coronavirus or the Money Advice Service at moneyadviceservice.org.uk/en/tools/money-navigator-tool.
We encourage you to contact your travel provider in the first instance. They may offer a refund, alternative flight arrangements or future booking vouchers. If these aren’t suitable, then you should be offered a refund.
If you can provide evidence to support your claim, we can pursue a chargeback under scheme rules and will do our best to find a resolution for you. We’re following the latest guidelines set by Mastercard in relation to refunds and are supporting any of our customers seeking a chargeback or wising to make a claim under Section 75 of the Consumer Credit Act. We are treating disputes on a case by case basis due to differing terms and conditions applicable to each airline.
We may need evidence to support your claim. For example:
If you paid by credit card, you may be protected under Section 75 of the Consumer Credit Act. This applies when a transaction has been made either completely or partially on your Metro Bank credit card, and protects you against:
A chargeback is a method for banks to try and recover your money in the event that you have not received the services or goods that you expected eg your holiday being cancelled by the travel company due to the coronavirus pandemic.
Please call our Fraud and Disputes Team on 0345 08 08 509. We may need evidence to support your claim.
We encourage any customer who’s concerned or has questions to contact us, and we’ll look at their individual circumstances. We’ll assess the best course of action for each customer on a case-by-case basis.