Craig Donaldson, CEO of Metro Bank, the UK’s most revolutionary bank comments on reports that the Bank of England may call for the end of free banking:
“We strongly believe that banking is all about a customer’s freedom of choice.
“It is a bank’s role to be clear, transparent and upfront. Metro Bank is transparent whilst offering amazing customer service. Our staff are incentivised to surprise and delight every customer with great service and convenience, not to push products in order to hit sales targets.
“Free banking is not synonymous with the miss selling of financial products. Metro Bank believes it is about other banks upping their game by ensuring they offer transparent and consistent products whilst rewarding staff on customer service.”